Customer Support Representative
iClassPro, Inc., Longview, TX, United States
Description
Join the Team Behind the World’s Leading Class Management Software! Are you passionate about helping people and creating
exceptional customer experiences ? iClassPro is looking for an
enthusiastic
and
solutions-driven
Customer Support Representative to join our growing team. In this role, you will be the
first point of contact
for our customers, providing
timely assistance ,
resolving inquiries , and ensuring a
positive experience
as a
key part
in shaping how customers feel about our brand. If you’re a
strong communicator
who thrives in a
fast-paced environment
and loves turning challenges into positive outcomes, we’d love to hear from you.
What You Will Do Responding to
customer inquiries
via phone, email, and live chat in a friendly and timely manner Troubleshooting
issues and guiding customers through product features and solutions Resolving concerns
efficiently while ensuring
customer satisfaction Collaborating
with internal teams to tackle more complex support cases Accurately documenting
customer interactions and maintaining detailed records
What You Bring a genuine passion
for delivering
outstanding customer service 2+ years of experience
in a customer support role Excellent verbal and written
communication skills Strong problem-solving
abilities, especially in technical situations Ability to stay calm, empathetic, and
professional under pressure Great
attention to detail
and solid
organizational skills Experience using CRM
or help desk platforms (a plus) Flexibility to work
varied shifts , including
evenings and Saturdays
What We Bring We believe in taking care of our people.
Generous PTO
because work-life balance matters Comprehensive health benefits
including medical, dental, vision, and more! 401(k) contribution
to help you plan for your future Fun company events
that connect our team Career growth opportunities
in a thriving, purpose-driven company
Who We Are At
iClassPro , we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers
thousands of youth activity centers worldwide , helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the
Inc. 5000 list of fastest-growing private companies
for three years running: 2023, 2024, and 2025!
We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify
is used to verify authorization to work in the U.S.
#J-18808-Ljbffr
Join the Team Behind the World’s Leading Class Management Software! Are you passionate about helping people and creating
exceptional customer experiences ? iClassPro is looking for an
enthusiastic
and
solutions-driven
Customer Support Representative to join our growing team. In this role, you will be the
first point of contact
for our customers, providing
timely assistance ,
resolving inquiries , and ensuring a
positive experience
as a
key part
in shaping how customers feel about our brand. If you’re a
strong communicator
who thrives in a
fast-paced environment
and loves turning challenges into positive outcomes, we’d love to hear from you.
What You Will Do Responding to
customer inquiries
via phone, email, and live chat in a friendly and timely manner Troubleshooting
issues and guiding customers through product features and solutions Resolving concerns
efficiently while ensuring
customer satisfaction Collaborating
with internal teams to tackle more complex support cases Accurately documenting
customer interactions and maintaining detailed records
What You Bring a genuine passion
for delivering
outstanding customer service 2+ years of experience
in a customer support role Excellent verbal and written
communication skills Strong problem-solving
abilities, especially in technical situations Ability to stay calm, empathetic, and
professional under pressure Great
attention to detail
and solid
organizational skills Experience using CRM
or help desk platforms (a plus) Flexibility to work
varied shifts , including
evenings and Saturdays
What We Bring We believe in taking care of our people.
Generous PTO
because work-life balance matters Comprehensive health benefits
including medical, dental, vision, and more! 401(k) contribution
to help you plan for your future Fun company events
that connect our team Career growth opportunities
in a thriving, purpose-driven company
Who We Are At
iClassPro , we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers
thousands of youth activity centers worldwide , helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the
Inc. 5000 list of fastest-growing private companies
for three years running: 2023, 2024, and 2025!
We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify
is used to verify authorization to work in the U.S.
#J-18808-Ljbffr