Account Resolution Specialist (Collector)
American Collection Systems Inc., Lancaster, OH, United States
Job Description
This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner. Job Requirements
Must be a U.S. citizen or have a valid work visa Must be of legal working age Required Skills
Strong communication Customer service Attention to detail Organization Basic computer applications Professional phone etiquette Ability to manage difficult conversations calmly and respectfully Job Types
Full-time, Part-time, Internship Salary
$12.00 – $15.00 per hour Schedule
Split, four 10-hour days, or 8am-5pm EDT Monday to Friday Ability to commute/relocate
Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required) Education
High school or equivalent (Required) Experience
Microsoft Office applications: 1 year (Preferred) Customer service: 1 year (Preferred) Call center or phone-based communication: 1 year (Preferred) Third-party collections or accounts receivable: 1 year (Preferred) (614) 410-6271 Main Office (800) 561-9118 Toll Free (567) 401-4091 Sales Office
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This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner. Job Requirements
Must be a U.S. citizen or have a valid work visa Must be of legal working age Required Skills
Strong communication Customer service Attention to detail Organization Basic computer applications Professional phone etiquette Ability to manage difficult conversations calmly and respectfully Job Types
Full-time, Part-time, Internship Salary
$12.00 – $15.00 per hour Schedule
Split, four 10-hour days, or 8am-5pm EDT Monday to Friday Ability to commute/relocate
Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required) Education
High school or equivalent (Required) Experience
Microsoft Office applications: 1 year (Preferred) Customer service: 1 year (Preferred) Call center or phone-based communication: 1 year (Preferred) Third-party collections or accounts receivable: 1 year (Preferred) (614) 410-6271 Main Office (800) 561-9118 Toll Free (567) 401-4091 Sales Office
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