Account Resolution Specialist (Collector)

Job Description This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner.
Job Requirements Must be a U.S. citizen or have a valid work visa
Must be of legal working age
Required Skills Strong communication
Customer service
Attention to detail
Organization
Basic computer applications
Professional phone etiquette
Ability to manage difficult conversations calmly and respectfully
Job Types Full-time, Part-time, Internship
Salary $12.00 – $15.00 per hour
Schedule Split, four 10-hour days, or 8am-5pm EDT
Monday to Friday
Ability to commute/relocate Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required)
Education High school or equivalent (Required)
Experience Microsoft Office applications: 1 year (Preferred)
Customer service: 1 year (Preferred)
Call center or phone-based communication: 1 year (Preferred)
Third-party collections or accounts receivable: 1 year (Preferred)
(614) 410-6271 Main Office
(800) 561-9118 Toll Free
(567) 401-4091 Sales Office

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