Account Resolution Specialist (Collector)

Job Description This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner. Job Requirements Must be a U.S. citizen or have a valid work visa Must be of legal working age Required Skills Strong communication Customer service Attention to detail Organization Basic computer applications Professional phone etiquette Ability to manage difficult conversations calmly and respectfully Job Types Full-time, Part-time, Internship Salary $12.00 – $15.00 per hour Schedule Split, four 10-hour days, or 8am-5pm EDT Monday to Friday Ability to commute/relocate Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required) Education High school or equivalent (Required) Experience Microsoft Office applications: 1 year (Preferred) Customer service: 1 year (Preferred) Call center or phone-based communication: 1 year (Preferred) Third-party collections or accounts receivable: 1 year (Preferred) Main Office Toll Free Sales Office #J-18808-Ljbffr