Service Relationship Specialist (BDC)
Sunset Automotive Group, Bradenton, FL, United States
Tired of the frantic pace of the service drive but love the automotive world? Sunset Automotive Group is looking for a Service Relationship Specialist to join our Business Development Center. If you've spent time as a Service Advisor, you know the drill: the constant juggle of walk-ins, phone calls, and technician updates can be exhausting. We're offering a way to leverage your deep knowledge of vehicle maintenance and customer psychology in a focused, professional office environment. No more standing on your feet all day or dealing with "drive-up" chaos — just high-level coordination and relationship building.
Why this is the perfect next step for a former Advisor
Work-Life Balance: Stable, predictable scheduling without the "first-in, last-out" dealership grind. Leverage Your Expertise: You already know how to explain a 30k-mile service or the importance of a brake flush. That knowledge makes you an instant Rockstar here. Focus on the Win: Use your "road-to-the-sale" skills to convert inquiries into appointments without the distractions of the shop floor. The Role
You aren't just answering phones; you are the digital face of Sunset Cadillac. You will: Consult with clients via phone, email, and chat to identify their vehicle's needs. Act as a brand ambassador, proactively reaching out to our loyal database to schedule essential maintenance. Master our CRM to manage leads and ensure no customer is left behind. Bridge the gap between digital inquiries and a confirmed service bay. What You Bring To The Table
Experience: Previous success in a BDC, Call Center, or ideally on a Service Drive. Communication: You're a "people person" who writes as well as you speak. Tech Savvy: Comfortable navigating CRMs, multi-line phones, and digital chat tools. Bilingual Skills: A huge plus! Bilingual candidates are highly encouraged to apply. The Sunset Perks
We value our team and show it with a compensation plan that rewards your results ($18-20/Hr Base + Commission). Comprehensive Benefits: Medical, Dental, Vision, and 401(k). Stability: Disability and Life Insurance, plus paid time off after 6 months. Growth: We provide company-paid training and clear paths for advancement. The Florida Advantage: No state income tax and employee discounts across all Sunset locations. Ready to trade the grease for a professional, high-energy office? Join Sunset Cadillac of Bradenton and help us redefine the guest experience. Sunset Automotive Group is an equal opportunity employer and a drug‑free workplace. All candidates for hire must complete and pass a background check and drug screen before hire. Salary: $18 - $20 per hour. Job Posted by ApplicantPro
#J-18808-Ljbffr
Work-Life Balance: Stable, predictable scheduling without the "first-in, last-out" dealership grind. Leverage Your Expertise: You already know how to explain a 30k-mile service or the importance of a brake flush. That knowledge makes you an instant Rockstar here. Focus on the Win: Use your "road-to-the-sale" skills to convert inquiries into appointments without the distractions of the shop floor. The Role
You aren't just answering phones; you are the digital face of Sunset Cadillac. You will: Consult with clients via phone, email, and chat to identify their vehicle's needs. Act as a brand ambassador, proactively reaching out to our loyal database to schedule essential maintenance. Master our CRM to manage leads and ensure no customer is left behind. Bridge the gap between digital inquiries and a confirmed service bay. What You Bring To The Table
Experience: Previous success in a BDC, Call Center, or ideally on a Service Drive. Communication: You're a "people person" who writes as well as you speak. Tech Savvy: Comfortable navigating CRMs, multi-line phones, and digital chat tools. Bilingual Skills: A huge plus! Bilingual candidates are highly encouraged to apply. The Sunset Perks
We value our team and show it with a compensation plan that rewards your results ($18-20/Hr Base + Commission). Comprehensive Benefits: Medical, Dental, Vision, and 401(k). Stability: Disability and Life Insurance, plus paid time off after 6 months. Growth: We provide company-paid training and clear paths for advancement. The Florida Advantage: No state income tax and employee discounts across all Sunset locations. Ready to trade the grease for a professional, high-energy office? Join Sunset Cadillac of Bradenton and help us redefine the guest experience. Sunset Automotive Group is an equal opportunity employer and a drug‑free workplace. All candidates for hire must complete and pass a background check and drug screen before hire. Salary: $18 - $20 per hour. Job Posted by ApplicantPro
#J-18808-Ljbffr