Digital Product Owner
Manulife, Boston, MA, United States
We are seeking an experienced
Digital Product Owner
to lead our digital product strategy, drive innovation, and exceed customer expectations. In this role, you will champion user-centricity and balance the needs of the business and customers, managing the strategy, usability, and adoption of our digital products. You'll prioritize the product backlog, deliver iterative value, and work with a cross-functional team to develop solutions that enhance user experiences. Your insights will influence process improvements and make a significant impact on our digital offerings. If you're ready for a challenging and ambitious role, join us in redefining digital experiences.
Position Responsibilities:
Leverage user feedback and competitive analysis to inform and refine product strategy.
Lead the creation and continuous refinement of product roadmaps that align with strategic goals, incorporating insights from the competitive landscape.
Foster collaboration with cross-functional teams to ensure a deep understanding of stakeholder needs and alignment with strategic goals and roadmap priorities.Product Delivery and Implementation:
Actively engage in agile ceremonies, including sprint planning, backlog refinement, and daily standups, to drive effective product delivery.
Craft detailed user stories and prioritize the product backlog, managing trade-offs to facilitate efficient product development.
Provide regular updates on delivery progress and collaborate with teams to maintain alignment with delivery goals and timelines.
Oversee user acceptance testing to ensure high-quality standards and requirements are met.Data-Driven Insights and Strategic Decisions:
Analyze product data to monitor performance, identify trends, and drive informed decision-making.
Partner with data teams to ensure accurate and timely data collection and analysis.
Apply structured prioritization methods, such as the Eisenhower Matrix, RICE, and MoSCoW, to make data-driven decisions, ensuring product backlog and roadmap alignment with strategic objectives.Platform Modernization and User Experience:
Execute a roadmap aimed at modernizing the platform through enterprise-grade, secure, scalable architecture.
Implement global design systems to deliver consistent, scalable, and accessible user experiences.
Develop and drive personalization strategies to enhance engagement and deliver measurable business value.Change Management and Go-to-Market Activities:
Facilitate adoption plans and ensure smooth rollouts of new product features.
Collaborate with marketing, sales, and support teams to deliver effective training, communication, and demos.
Monitor adoption metrics and gather feedback to continuously refine product adoption strategies.Stakeholder Alignment:
Cultivate strategic relationships and ensure alignment with stakeholders at all levels.
Address and resolve challenges transparently, seeking guidance and support from leadership as needed.
Utilize frameworks like SWOT, RACI, and OKRs to guide and support strategic decision-making.
Required Qualifications
Experience: 5+ years of experience in product management with a consistent track record of accomplishment of delivering successful digital products.
Education: Bachelor's degree required. Certifications in Product Management or related disciplines (e.g./ CSPO, SAFe, Pragmatic Institute) are a plus.
Skills: Strong analytical, problem-solving, and decision-making abilities for navigating complex product challenges. Effective communicator with a proven ability to influence and collaborate across all levels, fostering alignment and team success.
Product Lifecycle: In-depth knowledge of handling the product lifecycle from conceptualization through to deployment, ensuring timely and successful product launches incorporating change management, and digital engagement strategies.
Preferred Qualifications
Experience managing and optimizing website experiences, customer journeys, and transactional user flows.
Digital Enablement: Hands-on experience supporting digital products across end-to-end servicing workflows (e.g., claims, withdrawals, address changes). Proficient in applying design systems to drive scalable and consistent user experiences. Familiar with personalization tools (e.g., Adobe Target, Optimizely) and their strategic impact on business outcomes.
Digital Platform Expertise: Experience with enterprise-grade platforms (e.g., Adobe Experience Manager, Sitecore, Salesforce). Understanding of headless architecture and API-first ecosystems. Proven ability to contribute to secure, scalable digital solutions.
Consent Management and Compliance: Experience in managing consent management solutions to ensure compliance with global data privacy regulations, including GDPR and CCPA. Collaborated with legal and compliance teams to develop and maintain user consent policies and procedures.
Collaboration & Influence: Proven ability to collaborate cross-functionally with design, engineering, and marketing teams. Skilled at articulating product vision, aligning priorities, and influencing stakeholders to drive product growth and innovation-without direct people management responsibilities.
Customer-Centric Mindset: Strong grasp of UX principles and user behavior. Experienced in synthesizing customer feedback (quantitative and qualitative) to inform product decisions and enhance user satisfaction.
Iterative Delivery Proficiency: Demonstrated experience supporting iterative product delivery that drives business results and enhances customer experience. Established track record in collaborating across teams using methodologies such as Lean, Scrum, and Kanban, and be skilled in tools like Jira and Rally to maintain alignment and visibility throughout the product lifecycle.
Stakeholder Management: Adept at engaging and handling stakeholders to align product vision and strategy, ensuring a unified approach to product development.
Data-Driven Decisions: Strong ability to leverage data analytics to inform product decisions and optimize performance. Skilled in using tagged user interactions to uncover behavioral insights, identify friction points, and guide iterative improvements by driving innovation and growth through evidence-based strategies.
AI Familiarity: Familiarity with the latest AI trends and technologies, providing a forward-thinking perspective that can be a significant asset in future product enhancements.
Strategic Planning: Ability to define and drive long-term product vision and roadmap, aligning digital product strategy with business objectives. Skilled in prioritizing initiatives to maximize customer and business impact.
Market & Competitive Analysis: Proficient in analyzing industry trends, customer needs, and competitor offerings to inform product strategy. Skilled at identifying market opportunities and translating insights into innovative, differentiated solutions that drive relevance and competitive advantage.
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $94,475 - $160,290 USD.
#LI-JH
#LI-Hybrid
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Ubicación principal
Boston, Massachusetts
Modalidades de Trabajo
Híbrido
Se prevé que el rango salarial esté entre
$92,475.00 USD - $160,290.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)
Permiso Familiar y Médico
Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
Derecho al Trabajo
Verificación Electrónica (E-
Verify
)
Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Company: John Hancock Life Insurance Company (U.S.A.)
Digital Product Owner
to lead our digital product strategy, drive innovation, and exceed customer expectations. In this role, you will champion user-centricity and balance the needs of the business and customers, managing the strategy, usability, and adoption of our digital products. You'll prioritize the product backlog, deliver iterative value, and work with a cross-functional team to develop solutions that enhance user experiences. Your insights will influence process improvements and make a significant impact on our digital offerings. If you're ready for a challenging and ambitious role, join us in redefining digital experiences.
Position Responsibilities:
Leverage user feedback and competitive analysis to inform and refine product strategy.
Lead the creation and continuous refinement of product roadmaps that align with strategic goals, incorporating insights from the competitive landscape.
Foster collaboration with cross-functional teams to ensure a deep understanding of stakeholder needs and alignment with strategic goals and roadmap priorities.Product Delivery and Implementation:
Actively engage in agile ceremonies, including sprint planning, backlog refinement, and daily standups, to drive effective product delivery.
Craft detailed user stories and prioritize the product backlog, managing trade-offs to facilitate efficient product development.
Provide regular updates on delivery progress and collaborate with teams to maintain alignment with delivery goals and timelines.
Oversee user acceptance testing to ensure high-quality standards and requirements are met.Data-Driven Insights and Strategic Decisions:
Analyze product data to monitor performance, identify trends, and drive informed decision-making.
Partner with data teams to ensure accurate and timely data collection and analysis.
Apply structured prioritization methods, such as the Eisenhower Matrix, RICE, and MoSCoW, to make data-driven decisions, ensuring product backlog and roadmap alignment with strategic objectives.Platform Modernization and User Experience:
Execute a roadmap aimed at modernizing the platform through enterprise-grade, secure, scalable architecture.
Implement global design systems to deliver consistent, scalable, and accessible user experiences.
Develop and drive personalization strategies to enhance engagement and deliver measurable business value.Change Management and Go-to-Market Activities:
Facilitate adoption plans and ensure smooth rollouts of new product features.
Collaborate with marketing, sales, and support teams to deliver effective training, communication, and demos.
Monitor adoption metrics and gather feedback to continuously refine product adoption strategies.Stakeholder Alignment:
Cultivate strategic relationships and ensure alignment with stakeholders at all levels.
Address and resolve challenges transparently, seeking guidance and support from leadership as needed.
Utilize frameworks like SWOT, RACI, and OKRs to guide and support strategic decision-making.
Required Qualifications
Experience: 5+ years of experience in product management with a consistent track record of accomplishment of delivering successful digital products.
Education: Bachelor's degree required. Certifications in Product Management or related disciplines (e.g./ CSPO, SAFe, Pragmatic Institute) are a plus.
Skills: Strong analytical, problem-solving, and decision-making abilities for navigating complex product challenges. Effective communicator with a proven ability to influence and collaborate across all levels, fostering alignment and team success.
Product Lifecycle: In-depth knowledge of handling the product lifecycle from conceptualization through to deployment, ensuring timely and successful product launches incorporating change management, and digital engagement strategies.
Preferred Qualifications
Experience managing and optimizing website experiences, customer journeys, and transactional user flows.
Digital Enablement: Hands-on experience supporting digital products across end-to-end servicing workflows (e.g., claims, withdrawals, address changes). Proficient in applying design systems to drive scalable and consistent user experiences. Familiar with personalization tools (e.g., Adobe Target, Optimizely) and their strategic impact on business outcomes.
Digital Platform Expertise: Experience with enterprise-grade platforms (e.g., Adobe Experience Manager, Sitecore, Salesforce). Understanding of headless architecture and API-first ecosystems. Proven ability to contribute to secure, scalable digital solutions.
Consent Management and Compliance: Experience in managing consent management solutions to ensure compliance with global data privacy regulations, including GDPR and CCPA. Collaborated with legal and compliance teams to develop and maintain user consent policies and procedures.
Collaboration & Influence: Proven ability to collaborate cross-functionally with design, engineering, and marketing teams. Skilled at articulating product vision, aligning priorities, and influencing stakeholders to drive product growth and innovation-without direct people management responsibilities.
Customer-Centric Mindset: Strong grasp of UX principles and user behavior. Experienced in synthesizing customer feedback (quantitative and qualitative) to inform product decisions and enhance user satisfaction.
Iterative Delivery Proficiency: Demonstrated experience supporting iterative product delivery that drives business results and enhances customer experience. Established track record in collaborating across teams using methodologies such as Lean, Scrum, and Kanban, and be skilled in tools like Jira and Rally to maintain alignment and visibility throughout the product lifecycle.
Stakeholder Management: Adept at engaging and handling stakeholders to align product vision and strategy, ensuring a unified approach to product development.
Data-Driven Decisions: Strong ability to leverage data analytics to inform product decisions and optimize performance. Skilled in using tagged user interactions to uncover behavioral insights, identify friction points, and guide iterative improvements by driving innovation and growth through evidence-based strategies.
AI Familiarity: Familiarity with the latest AI trends and technologies, providing a forward-thinking perspective that can be a significant asset in future product enhancements.
Strategic Planning: Ability to define and drive long-term product vision and roadmap, aligning digital product strategy with business objectives. Skilled in prioritizing initiatives to maximize customer and business impact.
Market & Competitive Analysis: Proficient in analyzing industry trends, customer needs, and competitor offerings to inform product strategy. Skilled at identifying market opportunities and translating insights into innovative, differentiated solutions that drive relevance and competitive advantage.
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
If you are applying to this role in Massachusetts, please note the salary range is $94,475 - $160,290 USD.
#LI-JH
#LI-Hybrid
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Ubicación principal
Boston, Massachusetts
Modalidades de Trabajo
Híbrido
Se prevé que el rango salarial esté entre
$92,475.00 USD - $160,290.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)
Permiso Familiar y Médico
Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
Derecho al Trabajo
Verificación Electrónica (E-
Verify
)
Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Company: John Hancock Life Insurance Company (U.S.A.)