Technical Customer Service and Sales Support
Atlas Copco, Traverse City, MI, United States
Your role
This role supports customers, internal teams, and Sales reps by providing technical support on vacuum pumps, blowers, and related vacuum systems and vacuum tank components. The technical support person will help troubleshoot issues, ensure product quality, manage documentation, and support continuous improvement across manufacturing and service operations.
Responsibilities to include:
Technical Support Provide first-line technical assistance to customers, distributors, and sales representatives. Diagnose mechanical and performance issues with vacuum pumps and blowers. Guide customers through troubleshooting steps, maintenance procedures, and installation best practices. Review system configurations and recommend appropriate steps to test and evaluate equipment. Quality Assurance
Investigate product failures, warranty claims, and performance deviations. Case management on products and returns for customers. Collaborate with engineering and production teams to resolve quality issues. Maintain quality records, test data, and inspection reports. Documentation & Reporting
Create and update technical manuals, service bulletins, troubleshooting guides, and FAQs. Document customer interactions, issue resolutions, and recurring technical problems. Product Testing & Validation
Assist with incoming inspection, in-process testing, and final product verification. Validate performance of repaired or refurbished units. Customer & Field Support
Provide on-site technical support when required (installations, audits, failure analysis). Train customers and distributors in product operation and maintenance. Support warranty evaluations and communicate findings professionally. To succeed, you will need
Experience requirements
Strong mechanical aptitude with rotating equipment, vacuum systems, or industrial machinery. Ability to read engineering drawings, schematics, and technical specifications. Experience with troubleshooting and quality. Excellent communication and customer service skills. Proficiency with diagnostic tools, measurement instruments, and test equipment. Microsoft office suite with power point. Knowledge
Ability to effectively communicate in English, both verbally and in writing. Proficient in math and computer operations. Educational requirements
Associate or Bachelor's degree in Mechanical Engineering, Industrial Technology or related field. Additional requirements
Proactive and commitment to solve problems "do not let a problem remain before the sunset". Solid and effective communication skills - verbal, written and interpersonal. Strong problem-solving mindset. Ability to stay calm under pressure when troubleshooting. Detail-oriented with strong documentation habits. Collaborative and comfortable working across departments. Be able to lift up to 50 pounds In return, we offer
Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Job location
On-Site This role requires you to work on-site at our office in Traverse City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Lori L Kerlin
Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
This role supports customers, internal teams, and Sales reps by providing technical support on vacuum pumps, blowers, and related vacuum systems and vacuum tank components. The technical support person will help troubleshoot issues, ensure product quality, manage documentation, and support continuous improvement across manufacturing and service operations.
Responsibilities to include:
Technical Support Provide first-line technical assistance to customers, distributors, and sales representatives. Diagnose mechanical and performance issues with vacuum pumps and blowers. Guide customers through troubleshooting steps, maintenance procedures, and installation best practices. Review system configurations and recommend appropriate steps to test and evaluate equipment. Quality Assurance
Investigate product failures, warranty claims, and performance deviations. Case management on products and returns for customers. Collaborate with engineering and production teams to resolve quality issues. Maintain quality records, test data, and inspection reports. Documentation & Reporting
Create and update technical manuals, service bulletins, troubleshooting guides, and FAQs. Document customer interactions, issue resolutions, and recurring technical problems. Product Testing & Validation
Assist with incoming inspection, in-process testing, and final product verification. Validate performance of repaired or refurbished units. Customer & Field Support
Provide on-site technical support when required (installations, audits, failure analysis). Train customers and distributors in product operation and maintenance. Support warranty evaluations and communicate findings professionally. To succeed, you will need
Experience requirements
Strong mechanical aptitude with rotating equipment, vacuum systems, or industrial machinery. Ability to read engineering drawings, schematics, and technical specifications. Experience with troubleshooting and quality. Excellent communication and customer service skills. Proficiency with diagnostic tools, measurement instruments, and test equipment. Microsoft office suite with power point. Knowledge
Ability to effectively communicate in English, both verbally and in writing. Proficient in math and computer operations. Educational requirements
Associate or Bachelor's degree in Mechanical Engineering, Industrial Technology or related field. Additional requirements
Proactive and commitment to solve problems "do not let a problem remain before the sunset". Solid and effective communication skills - verbal, written and interpersonal. Strong problem-solving mindset. Ability to stay calm under pressure when troubleshooting. Detail-oriented with strong documentation habits. Collaborative and comfortable working across departments. Be able to lift up to 50 pounds In return, we offer
Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Job location
On-Site This role requires you to work on-site at our office in Traverse City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Lori L Kerlin
Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.