Director of Customer Experience
Reach Recruiting, Dallas, TX, United States
Director of Customer Experience
Locations: NYC, South Florida, Dallas, Phoenix, Nashville
We're looking for a proactive, service-driven
Director of Customer Experience
to lead client satisfaction, retention, and growth across a fast-paced portfolio of janitorial and facility service accounts. This role is ideal for a relationship-builder who can balance strategy with hands-on oversight.
What You'll Do Serve as the main contact for key accounts, conducting check-ins and site walkthroughs. Ensure top-quality service through daily inspections and quick issue resolution. Oversee new account launches and streamline onboarding. Identify upsell opportunities and support proposal development. Provide daily and weekly reporting on client interactions, quality, and pipeline activity. Lead, train, and support customer-facing team members.
Based in
Dallas , serving as the primary market representative for the region. Travel regularly
to other Texas markets:
Houston:
weekly or 2-3 times per month Austin:
approximately once per month
Visit and build relationships with
chefs, General Managers, and key partners
across assigned markets. Conduct on-site meetings, check-ins, and field visits to gather insights and strengthen operational alignment. Report back
findings, opportunities, and market updates to leadership in a timely, organized manner. Represent the brand with an
outgoing, polished, people-first approach . Bring deep understanding of restaurant operations, hospitality culture, and frontline challenges. Must have
prior restaurant experience
(front-of-house, back-of-house, or management). Work primarily
7:00am-3:00pm , with
1 hour of daily administrative work from home . Collaborate with a national team including:
3 team members in New York 1 team member in Nashville 1 team member in Dallas 1 team member in Scottsdale
Engage with a company that has a
home office in Boca Raton
and additional offices in
New York and London . Report directly to the
COO for the Florida Panthers . Contribute within a large-scale organization of
4,000+ employees/1099 contractors
and
$100M in annual revenue .
What You Bring 5+ years in client relations, customer success, or account management (janitorial/facilities preferred). Strong leadership, communication, and problem-solving skills. Experience with CRM/QA tools and proposal creation. Flexible schedule and reliable transportation. Bachelor's degree required (MBA a plus).
Locations: NYC, South Florida, Dallas, Phoenix, Nashville
We're looking for a proactive, service-driven
Director of Customer Experience
to lead client satisfaction, retention, and growth across a fast-paced portfolio of janitorial and facility service accounts. This role is ideal for a relationship-builder who can balance strategy with hands-on oversight.
What You'll Do Serve as the main contact for key accounts, conducting check-ins and site walkthroughs. Ensure top-quality service through daily inspections and quick issue resolution. Oversee new account launches and streamline onboarding. Identify upsell opportunities and support proposal development. Provide daily and weekly reporting on client interactions, quality, and pipeline activity. Lead, train, and support customer-facing team members.
Based in
Dallas , serving as the primary market representative for the region. Travel regularly
to other Texas markets:
Houston:
weekly or 2-3 times per month Austin:
approximately once per month
Visit and build relationships with
chefs, General Managers, and key partners
across assigned markets. Conduct on-site meetings, check-ins, and field visits to gather insights and strengthen operational alignment. Report back
findings, opportunities, and market updates to leadership in a timely, organized manner. Represent the brand with an
outgoing, polished, people-first approach . Bring deep understanding of restaurant operations, hospitality culture, and frontline challenges. Must have
prior restaurant experience
(front-of-house, back-of-house, or management). Work primarily
7:00am-3:00pm , with
1 hour of daily administrative work from home . Collaborate with a national team including:
3 team members in New York 1 team member in Nashville 1 team member in Dallas 1 team member in Scottsdale
Engage with a company that has a
home office in Boca Raton
and additional offices in
New York and London . Report directly to the
COO for the Florida Panthers . Contribute within a large-scale organization of
4,000+ employees/1099 contractors
and
$100M in annual revenue .
What You Bring 5+ years in client relations, customer success, or account management (janitorial/facilities preferred). Strong leadership, communication, and problem-solving skills. Experience with CRM/QA tools and proposal creation. Flexible schedule and reliable transportation. Bachelor's degree required (MBA a plus).