Customer Service Rep
Spinnaker Resorts, Myrtle Beach, SC, United States
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia - Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY:
The Customer Service Representative is responsible for resolving any issues not resolved by activations. The main goal is to prevent any package cancellations and/or refunds.
RESPONSIBILITIES
Take inbound calls to resolve customer service issues. Check voicemails periodically throughout the shift and return calls back in a timely manner. Documents issues for the customer service log Accurately update customer information in SPI Recap daily issues to management. Participate in training as required. Represent the company in a Positive and Professional manner. Perform other related duties & special projects as requested. REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
Efficient in Microsoft Office Type 45 WPM Ability to speak clearly and effectively. Ability to maintain composure during stressful situations. Previous Customer Service experience Excellent phone etiquette OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and or the timeshare industry Prior experience in Sales or Telemarketing BENEFITS (if eligible)
Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia - Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY:
The Customer Service Representative is responsible for resolving any issues not resolved by activations. The main goal is to prevent any package cancellations and/or refunds.
RESPONSIBILITIES
Take inbound calls to resolve customer service issues. Check voicemails periodically throughout the shift and return calls back in a timely manner. Documents issues for the customer service log Accurately update customer information in SPI Recap daily issues to management. Participate in training as required. Represent the company in a Positive and Professional manner. Perform other related duties & special projects as requested. REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
Efficient in Microsoft Office Type 45 WPM Ability to speak clearly and effectively. Ability to maintain composure during stressful situations. Previous Customer Service experience Excellent phone etiquette OPTIONAL SKILLS A PLUS
Knowledge of Spinnaker Resorts and or the timeshare industry Prior experience in Sales or Telemarketing BENEFITS (if eligible)
Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules