Customer Service Representative II - Chesterfield
Titan America, Richmond, VA, United States
Dispatcher/Customer Service Representative
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Richmond, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication. Responsibilities include: Responsible for order taking, scheduling, dispatching and customer relations Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system Resolve transportation conflicts and handle unusual and difficult customer complaints Provide customer support to ensure maximum efficiency Embraces and enhances a performance based Safety Culture Is positive and upbeat in all communications with customers and other departments Relentlessly pursues a solution to every issue that a customer brings to them Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations Identify and communicate repairs and maintenance of logistics communication equipment Qualifications include: High School education or equivalent required, secondary education preferred Two to four years' experience in dispatch or logistics required; construction industry experience preferred Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus Familiar with geographical areas in Northern Virginia Bilingual, English/Spanish a plus Must be able to work flexible hours and overtime Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Richmond, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication. Responsibilities include: Responsible for order taking, scheduling, dispatching and customer relations Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system Resolve transportation conflicts and handle unusual and difficult customer complaints Provide customer support to ensure maximum efficiency Embraces and enhances a performance based Safety Culture Is positive and upbeat in all communications with customers and other departments Relentlessly pursues a solution to every issue that a customer brings to them Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations Identify and communicate repairs and maintenance of logistics communication equipment Qualifications include: High School education or equivalent required, secondary education preferred Two to four years' experience in dispatch or logistics required; construction industry experience preferred Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus Familiar with geographical areas in Northern Virginia Bilingual, English/Spanish a plus Must be able to work flexible hours and overtime Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.