Bilingual Outbound Enrollment Specialist
Pomelo Care, Washington, District Of Columbia, United States
Bilingual Outbound Enrollment Specialist
At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of supportfrom the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Your North Star: Enroll patients as a frontline ambassador. As an Outbound Enrollment Representative, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone. Responsibilities: Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources. Achieve member enrollment goals as driven by company KPIs. Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs. Document all interactions and maintain timely, accurate records of patient outreach activities. Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services. Work with families to schedule appointments and follow-up care as needed. Participate in training and development opportunities to stay current on healthcare trends and regulations. Manage inbound calls from potential patients. We believe in rewarding high performance that drives our mission forward. This role offers a starting base salary of $45,000 - $55,000 with significant upside earning potential. Specialists are offered an uncapped performance bonus paid out monthly, and on-target earnings range from $70,000 - $100,000. Please note, OTE numbers are an estimate, actual amounts paid are based on performance against targets. Who You Are
Ability to work Monday-Friday, 8:30am - 5:00pm CT Fluent in Spanish and English Strong, empathetic communication skills. Motivated by goals, metrics, and monthly bonus program. Passionate about changing the current landscape of healthcare. Strong organizational and time-management skills. Ability to work independently and as part of a team. Willing to work occasional overtime hours. Are internet-connected, able to work remotely. Bonus Points If You Have Any Of The Following
Experience working in a fast-paced and dynamic startup environment. Experience in outreach enrollments and prospecting. Ability to scope and tackle ambiguous problems. Why You Should Join Our Team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous vacation policy Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of supportfrom the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Your North Star: Enroll patients as a frontline ambassador. As an Outbound Enrollment Representative, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone. Responsibilities: Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources. Achieve member enrollment goals as driven by company KPIs. Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs. Document all interactions and maintain timely, accurate records of patient outreach activities. Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services. Work with families to schedule appointments and follow-up care as needed. Participate in training and development opportunities to stay current on healthcare trends and regulations. Manage inbound calls from potential patients. We believe in rewarding high performance that drives our mission forward. This role offers a starting base salary of $45,000 - $55,000 with significant upside earning potential. Specialists are offered an uncapped performance bonus paid out monthly, and on-target earnings range from $70,000 - $100,000. Please note, OTE numbers are an estimate, actual amounts paid are based on performance against targets. Who You Are
Ability to work Monday-Friday, 8:30am - 5:00pm CT Fluent in Spanish and English Strong, empathetic communication skills. Motivated by goals, metrics, and monthly bonus program. Passionate about changing the current landscape of healthcare. Strong organizational and time-management skills. Ability to work independently and as part of a team. Willing to work occasional overtime hours. Are internet-connected, able to work remotely. Bonus Points If You Have Any Of The Following
Experience working in a fast-paced and dynamic startup environment. Experience in outreach enrollments and prospecting. Ability to scope and tackle ambiguous problems. Why You Should Join Our Team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer: Competitive healthcare benefits Generous vacation policy Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.