Relationship Account Manager-Government-Vice President
Chase, Chicago, IL, United States
Relationship Manager
Join JPMorgan's Commercial Bank (Government Banking) as a Relationship Manager. You will own the post-sale client experienceserving as the day-to-day relationship/liaisonand lead end-to-end onboarding and treasury product implementations for complex public-sector relationships. The role blends relationship management, project leadership, and cross-functional execution to drive retention, growth, and a best-in-class experience for state and local governments, special districts, and related public entities. What You'll Do: Serve as the primary post-sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes. Lead and project-manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox) from kick-off through go-live and stabilization. Translate client strategy and public-sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution. Manage escalations and complex service needs; mobilize internal partners to resolve set-up, billing, invoice, and operational issues. Drive adoption of platforms and process improvements; document playbooks and champion client-centric, data-informed enhancements. Support commercial goals with bankers and TMOs (change requests, pricing models/performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements. Prepare and deliver executive-level updates, performance scorecards, and account reviews for public-sector stakeholders. Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls). Required Qualifications: Bachelor's degree; 3+ years in business operations, client services, sales support, or treasury implementations within financial services. Proven project management capability delivering complex, multi-stakeholder implementations on time and within scope. Strong stakeholder management and collaboration across virtual and geographically dispersed teams. Excellent verbal/written communication; confident with executive-level presentations to public-sector audiences. Working knowledge of commercial banking products/services (treasury/cash management; familiarity with credit workflows). Ability to prioritize under tight timelines; consistent follow-through on deliverables. Preferred Qualifications: Experience with Treasury Services products and client onboarding/implementation processes for government/public-sector clients. Proficiency with Microsoft Project/Excel/PowerPoint; familiarity with collaboration tools and basic data/metrics reporting. Demonstrated change management and process improvement experience. Willingness to travel as needed for client go-lives and onsite reviews.
Join JPMorgan's Commercial Bank (Government Banking) as a Relationship Manager. You will own the post-sale client experienceserving as the day-to-day relationship/liaisonand lead end-to-end onboarding and treasury product implementations for complex public-sector relationships. The role blends relationship management, project leadership, and cross-functional execution to drive retention, growth, and a best-in-class experience for state and local governments, special districts, and related public entities. What You'll Do: Serve as the primary post-sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes. Lead and project-manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox) from kick-off through go-live and stabilization. Translate client strategy and public-sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution. Manage escalations and complex service needs; mobilize internal partners to resolve set-up, billing, invoice, and operational issues. Drive adoption of platforms and process improvements; document playbooks and champion client-centric, data-informed enhancements. Support commercial goals with bankers and TMOs (change requests, pricing models/performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements. Prepare and deliver executive-level updates, performance scorecards, and account reviews for public-sector stakeholders. Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls). Required Qualifications: Bachelor's degree; 3+ years in business operations, client services, sales support, or treasury implementations within financial services. Proven project management capability delivering complex, multi-stakeholder implementations on time and within scope. Strong stakeholder management and collaboration across virtual and geographically dispersed teams. Excellent verbal/written communication; confident with executive-level presentations to public-sector audiences. Working knowledge of commercial banking products/services (treasury/cash management; familiarity with credit workflows). Ability to prioritize under tight timelines; consistent follow-through on deliverables. Preferred Qualifications: Experience with Treasury Services products and client onboarding/implementation processes for government/public-sector clients. Proficiency with Microsoft Project/Excel/PowerPoint; familiarity with collaboration tools and basic data/metrics reporting. Demonstrated change management and process improvement experience. Willingness to travel as needed for client go-lives and onsite reviews.