Contact Representative
Military Treatment Facilities under DHA, Roseville, CA, United States
Summary
About the Position:
This position is located at the 30th Medical Group, Vandenberg Air Force Base in California.
Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
Student Loan repayment may be authorized.
Salary negotiation may be available for those candidates who are new to Federal service.
Non-Federal work experience may be creditable for leave purposes.
Advanced in-hire may be authorized.
Learn more about this agency
Duties
Help
Provide Individual and Group Counseling and Briefings to the full spectrum of TRICARE Beneficiaries. Specific requirements include an annual
Retiree Open house. Explain what costs and responsibilities must be borne by beneficiaries enrolled in TRICARE Prime and/or Select. Provide information on covered health care services and services excluded from TRICARE program and how these benefits integrate with other health care sources. Maintain a continuing cooperative relationship with various agencies. Provide reports to leadership on numbers and categories of complaints/issues/actions. Ensure health benefit information is available for beneficiaries and serves as beneficiary advocate and problem-solver providing dedicated service to Military Health System (MHS) beneficiaries. Requirements
Help
Conditions of employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. A pre-placement medical examination is required. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. Tuberculin (TB) testing is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS. Moderate to heavy lifting up to 50 pounds is required. Must possess and maintain a valid stateside driver's license. Qualifications
Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience:
One year of specialized experience which includes serving as a point of contact related to benefits program matters, resolving problems for beneficiaries, and educating beneficiaries on care benefits. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas:
Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
This job does not have an education qualification requirement.
Additional information
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Student Loan repayment may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes. Advanced in-hire may be authorized. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. The selecting official has requested a competitive and noncompetitive candidate list for this vacancy. If you are eligible for the noncompetitive list, you will be evaluated on basic and/or minimum qualifications, as applicable. While required to answer the assessment questions, non-competitive candidates will not be evaluated against the competitive rating & ranking criteria. The selecting official may select from any of the candidate lists.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
Review our benefits
About the Position:
This position is located at the 30th Medical Group, Vandenberg Air Force Base in California.
Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
Student Loan repayment may be authorized.
Salary negotiation may be available for those candidates who are new to Federal service.
Non-Federal work experience may be creditable for leave purposes.
Advanced in-hire may be authorized.
Learn more about this agency
Duties
Help
Provide Individual and Group Counseling and Briefings to the full spectrum of TRICARE Beneficiaries. Specific requirements include an annual
Retiree Open house. Explain what costs and responsibilities must be borne by beneficiaries enrolled in TRICARE Prime and/or Select. Provide information on covered health care services and services excluded from TRICARE program and how these benefits integrate with other health care sources. Maintain a continuing cooperative relationship with various agencies. Provide reports to leadership on numbers and categories of complaints/issues/actions. Ensure health benefit information is available for beneficiaries and serves as beneficiary advocate and problem-solver providing dedicated service to Military Health System (MHS) beneficiaries. Requirements
Help
Conditions of employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. A pre-placement medical examination is required. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. Tuberculin (TB) testing is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS. Moderate to heavy lifting up to 50 pounds is required. Must possess and maintain a valid stateside driver's license. Qualifications
Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Postal Service/Peace Corps and Other Unique Authorities Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience:
One year of specialized experience which includes serving as a point of contact related to benefits program matters, resolving problems for beneficiaries, and educating beneficiaries on care benefits. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas:
Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Time in Grade Requirement:
Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
This job does not have an education qualification requirement.
Additional information
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Student Loan repayment may be authorized. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes. Advanced in-hire may be authorized. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. The selecting official has requested a competitive and noncompetitive candidate list for this vacancy. If you are eligible for the noncompetitive list, you will be evaluated on basic and/or minimum qualifications, as applicable. While required to answer the assessment questions, non-competitive candidates will not be evaluated against the competitive rating & ranking criteria. The selecting official may select from any of the candidate lists.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
Review our benefits