USA_Support Executive
Varite, Palm Beach Gardens, FL, United States
VARITE is looking for a qualified Support Executivefor one of its clients located in
Onsite.
WHAT THE CLIENT DOES? One of the leading implementation partners globally.
WHAT WE DO? Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Role: Support Executive Work Type: Contract : 6 month Pay Rate Range:$ 25.00 - 25.73/hr. GBaMS ReqID: 10619099
Job Description:
Education & Experience: • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience • 2+ years of experience in desktop support, field services, or similar technical support role • Experience supporting Windows and Mac operating systems • Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills: • Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms • Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) • Understanding of Active Directory, DNS, DHCP, and network troubleshooting • Experience with remote support tools and ITSM platforms (ServiceNow preferred) • Hardware troubleshooting and repair skills for desktops, laptops, and peripherals • Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills: • Excellent customer service and interpersonal communication skills • Strong problem-solving abilities with attention to detail • Ability to work independently and manage time effectively • Professional demeanor and ability to maintain confidentiality • Flexibility to adapt to changing priorities and work schedules
Key Responsibilities: Technical Support & Troubleshooting • Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices • Diagnose and resolve hardware, software, and network connectivity issues • Perform equipment installations, configurations, and upgrades • Execute break-fix activities including hardware replacements and repairs • Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience • Respond to service requests and incidents in accordance with SLA requirements • Deliver white-glove service for executive and VIP users • Communicate technical information clearly to non-technical users • Provide on-site assistance during new hire onboarding and technology transitions • Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management • Maintain accurate inventory of IT equipment and accessories • Perform asset tagging, tracking, and documentation in ServiceNow CMDB • Coordinate equipment staging, imaging, and deployment • Manage equipment refresh cycles and decommissioning activities • Ensure compliance with asset management policies and procedures
Incident & Request Management • Log, track, and resolve incidents and service requests in ServiceNow • Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation • Follow standard operating procedures and knowledge base articles • Contribute to knowledge base by documenting solutions and troubleshooting steps • Participate in incident and problem management processes
Collaboration & Coordination • Coordinate with remote support teams, vendors, and other IT groups • Support technology rollouts, migrations, and special projects • Participate in site walks and proactive equipment health checks • Assist with disaster recovery and business continuity activities • Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment • Ability to lift and carry equipment up to 50 lbs • Frequent standing, walking, bending, and reaching • Occasional work in server rooms, data centers, or outdoor environments • Valid driver's license and willingness to travel between facilities as needed Availability for occasional after-hours or weekend support
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Desktop Management - Infrastructure Services (IS) Yes 1 4-7 years SkillCategoryTest1_MN Windows 10 Yes 1 4-7 years If this opportunity interests you, please respond by clicking on EasyApply.
BENEFITS: We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive: • Health Insurance: Medical, dental, and vision coverage • Retirement Plans: Participation in a company-sponsored retirement savings plan. • Legal Service Plans: Offering access to attorneys for legal advice and representation.
Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Onsite.
WHAT THE CLIENT DOES? One of the leading implementation partners globally.
WHAT WE DO? Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Role: Support Executive Work Type: Contract : 6 month Pay Rate Range:$ 25.00 - 25.73/hr. GBaMS ReqID: 10619099
Job Description:
Education & Experience: • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience • 2+ years of experience in desktop support, field services, or similar technical support role • Experience supporting Windows and Mac operating systems • Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills: • Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms • Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) • Understanding of Active Directory, DNS, DHCP, and network troubleshooting • Experience with remote support tools and ITSM platforms (ServiceNow preferred) • Hardware troubleshooting and repair skills for desktops, laptops, and peripherals • Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills: • Excellent customer service and interpersonal communication skills • Strong problem-solving abilities with attention to detail • Ability to work independently and manage time effectively • Professional demeanor and ability to maintain confidentiality • Flexibility to adapt to changing priorities and work schedules
Key Responsibilities: Technical Support & Troubleshooting • Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices • Diagnose and resolve hardware, software, and network connectivity issues • Perform equipment installations, configurations, and upgrades • Execute break-fix activities including hardware replacements and repairs • Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience • Respond to service requests and incidents in accordance with SLA requirements • Deliver white-glove service for executive and VIP users • Communicate technical information clearly to non-technical users • Provide on-site assistance during new hire onboarding and technology transitions • Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management • Maintain accurate inventory of IT equipment and accessories • Perform asset tagging, tracking, and documentation in ServiceNow CMDB • Coordinate equipment staging, imaging, and deployment • Manage equipment refresh cycles and decommissioning activities • Ensure compliance with asset management policies and procedures
Incident & Request Management • Log, track, and resolve incidents and service requests in ServiceNow • Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation • Follow standard operating procedures and knowledge base articles • Contribute to knowledge base by documenting solutions and troubleshooting steps • Participate in incident and problem management processes
Collaboration & Coordination • Coordinate with remote support teams, vendors, and other IT groups • Support technology rollouts, migrations, and special projects • Participate in site walks and proactive equipment health checks • Assist with disaster recovery and business continuity activities • Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment • Ability to lift and carry equipment up to 50 lbs • Frequent standing, walking, bending, and reaching • Occasional work in server rooms, data centers, or outdoor environments • Valid driver's license and willingness to travel between facilities as needed Availability for occasional after-hours or weekend support
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Desktop Management - Infrastructure Services (IS) Yes 1 4-7 years SkillCategoryTest1_MN Windows 10 Yes 1 4-7 years If this opportunity interests you, please respond by clicking on EasyApply.
BENEFITS: We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive: • Health Insurance: Medical, dental, and vision coverage • Retirement Plans: Participation in a company-sponsored retirement savings plan. • Legal Service Plans: Offering access to attorneys for legal advice and representation.
Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status