DIRECTOR - OUTPATIENT SERVICES
Alan B. Miller Medical Center, Raleigh, NC, United States
Director Of Outpatient Services
About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. Qualifications
The Director of Outpatient Services is responsible for the clinical oversight for all outpatient therapy services. The Director manages all activities involving outpatient referrals from initial call through completion of treatment plans, coordinating caseloads, developing and managing the outpatient staff, and marketing the program. This goal for this position is to maximize referral potentials from assigned accounts, and develop new business to achieve the goals and objectives of the business developmental systems. Education: Master's Degree from an accredited university in the field of social work, counseling, psychology, or another mental health related field. Experience: Five (5) years' experience in a psychiatric health-care facility. Licensure: Current LPC, LMSW, LCSW, LMFT (license issued by the State of North Carolina). Additional Requirements: A strong knowledge of regulatory and accreditation agencies' regulations, and patient rights standards and all other applicable federal and state laws regulating mental health care facilities. CPR and HWC/CPI training certification must be completed before providing direct care services. Standards of Performance Ensure that a system is developed to provide continuity of care and communication with patients. Ensure that all staff members deliver care in accordance with the Standards of Care and Practice. Implement program policies and procedures and acts as a resource to the staff. Ensure the program complies with JCAHO, HCFA, state and patients rights regulatory standards. Conduct and maintain records of monthly program meetings. Assign staff according to patient needs Evaluate program effectiveness and formulate plans for improvement. Develop staffing schedules in accordance with patient needs for clinical service staff. Maintain statistics on the activities of the department. Recommend strategies for improvement in performance, productivity and profitability. Continuous quality improvement for outpatient services through development of procedures, manuals, training materials, participation in trainings, best practices, using staff and the research literature as resources. Ensure Infection Control, Safety and Risk Management policies are consistently implemented in the facilities. Process unusual occurrence reports, conduct investigations and corrective plans when needed. Coordinate performance improvement activities and is responsible for the effectiveness of the program quality management activities. Monitor medical records for appropriate documentation of care and effectiveness of the treatment plan. Evaluate the appropriateness of all medical/psychiatric emergency interventions performed in the program. Determine and recommend staffing needs and material resources necessary to provide care to patients. Ensure that the Managers increase/decrease staff according to acuity and budgetary guidelines. Review and develop staff schedules to provide consistent and qualified program staff. Responsible for overseeing the ordering of necessary facility supplies. Recruit and interview potential staff. Ensure all program staff are evaluated according to personnel policies. Continually evaluate the activities, morale and interpersonal relationships of the program staff and promotes methods to improve in these areas. Ensure that all new employees are oriented to the program. Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program. Represent program and reports in a timely fashion to the Performance Improvement Committee. Participate in designated task force meetings. Meet on a regular basis with the CEO. Collaborate with Case Management to ensure patients receive timely, quality care. Attend annual mandatory in-service programs. Use time constructively and in an organized manner to accomplish assigned responsibilities, delegates duties to other personnel as appropriate, and demonstrates good judgment ability. Demonstrate a professional attitude and works collaboratively with physicians/licensed practitioners, staff, patients, visitors and allied health providers. Show evidence of ongoing education in health care management. Act as a behavioral model of procedural expertise to other staff members through demonstration, teaching and mutual consultation. Recommends in-service topics for educational seminars such as DocTalk Educational Series. Maintain awareness of key literature in developing, evidence-based treatments. Assist in development of outcome and satisfaction measures and collecting data. Coordinate the process for determining and maintaining accurate legal processes for patients. Develop account management list to maintain current account information, and update as Contact primary accounts through personal visits, telephone calls and letters/mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts. Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential. Participate actively on the business development team to increase productivity and reduce duplication of efforts (i.e. setting up joint calls with the CEO and other business development staff, overall participation in the marketing effort). Promote the team concept within the facility. Participate in the evaluation and analysis of facility statistics and provide recommendations to overall business planning strategies as appropriate. Participate with internal facility marketing such as the possible creation of an internal facility newsletter, employee communications, special event communications, etc.. Help develop marketing materials. Maintain periodic contact with all potential resources. Send referral materials to sources. Maintain knowledge of the Child Program rules, protocols and level system for each child/adolescent center. Maintain knowledge of children's stages of development. Recognize acting out behaviors of child specific age group and problem-solve with program directors to set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient Relate to child patients in an age appropriate manner. Utilize behavioral management techniques with an understanding of the need for modification in regard to smaller body sizes of children, abandonment issues and the history of physical and/or
About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters. Qualifications
The Director of Outpatient Services is responsible for the clinical oversight for all outpatient therapy services. The Director manages all activities involving outpatient referrals from initial call through completion of treatment plans, coordinating caseloads, developing and managing the outpatient staff, and marketing the program. This goal for this position is to maximize referral potentials from assigned accounts, and develop new business to achieve the goals and objectives of the business developmental systems. Education: Master's Degree from an accredited university in the field of social work, counseling, psychology, or another mental health related field. Experience: Five (5) years' experience in a psychiatric health-care facility. Licensure: Current LPC, LMSW, LCSW, LMFT (license issued by the State of North Carolina). Additional Requirements: A strong knowledge of regulatory and accreditation agencies' regulations, and patient rights standards and all other applicable federal and state laws regulating mental health care facilities. CPR and HWC/CPI training certification must be completed before providing direct care services. Standards of Performance Ensure that a system is developed to provide continuity of care and communication with patients. Ensure that all staff members deliver care in accordance with the Standards of Care and Practice. Implement program policies and procedures and acts as a resource to the staff. Ensure the program complies with JCAHO, HCFA, state and patients rights regulatory standards. Conduct and maintain records of monthly program meetings. Assign staff according to patient needs Evaluate program effectiveness and formulate plans for improvement. Develop staffing schedules in accordance with patient needs for clinical service staff. Maintain statistics on the activities of the department. Recommend strategies for improvement in performance, productivity and profitability. Continuous quality improvement for outpatient services through development of procedures, manuals, training materials, participation in trainings, best practices, using staff and the research literature as resources. Ensure Infection Control, Safety and Risk Management policies are consistently implemented in the facilities. Process unusual occurrence reports, conduct investigations and corrective plans when needed. Coordinate performance improvement activities and is responsible for the effectiveness of the program quality management activities. Monitor medical records for appropriate documentation of care and effectiveness of the treatment plan. Evaluate the appropriateness of all medical/psychiatric emergency interventions performed in the program. Determine and recommend staffing needs and material resources necessary to provide care to patients. Ensure that the Managers increase/decrease staff according to acuity and budgetary guidelines. Review and develop staff schedules to provide consistent and qualified program staff. Responsible for overseeing the ordering of necessary facility supplies. Recruit and interview potential staff. Ensure all program staff are evaluated according to personnel policies. Continually evaluate the activities, morale and interpersonal relationships of the program staff and promotes methods to improve in these areas. Ensure that all new employees are oriented to the program. Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program. Represent program and reports in a timely fashion to the Performance Improvement Committee. Participate in designated task force meetings. Meet on a regular basis with the CEO. Collaborate with Case Management to ensure patients receive timely, quality care. Attend annual mandatory in-service programs. Use time constructively and in an organized manner to accomplish assigned responsibilities, delegates duties to other personnel as appropriate, and demonstrates good judgment ability. Demonstrate a professional attitude and works collaboratively with physicians/licensed practitioners, staff, patients, visitors and allied health providers. Show evidence of ongoing education in health care management. Act as a behavioral model of procedural expertise to other staff members through demonstration, teaching and mutual consultation. Recommends in-service topics for educational seminars such as DocTalk Educational Series. Maintain awareness of key literature in developing, evidence-based treatments. Assist in development of outcome and satisfaction measures and collecting data. Coordinate the process for determining and maintaining accurate legal processes for patients. Develop account management list to maintain current account information, and update as Contact primary accounts through personal visits, telephone calls and letters/mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts. Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential. Participate actively on the business development team to increase productivity and reduce duplication of efforts (i.e. setting up joint calls with the CEO and other business development staff, overall participation in the marketing effort). Promote the team concept within the facility. Participate in the evaluation and analysis of facility statistics and provide recommendations to overall business planning strategies as appropriate. Participate with internal facility marketing such as the possible creation of an internal facility newsletter, employee communications, special event communications, etc.. Help develop marketing materials. Maintain periodic contact with all potential resources. Send referral materials to sources. Maintain knowledge of the Child Program rules, protocols and level system for each child/adolescent center. Maintain knowledge of children's stages of development. Recognize acting out behaviors of child specific age group and problem-solve with program directors to set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient Relate to child patients in an age appropriate manner. Utilize behavioral management techniques with an understanding of the need for modification in regard to smaller body sizes of children, abandonment issues and the history of physical and/or