Assistant Property Manager
Freestone Property Group, Houston, TX, United States
Company Overview:
Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.
Position Overview: The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid.
Duties/Responsibilities: Resident Relations & Communication
Serve as a primary point of contact for residents
Respond to inquiries, concerns, and service requests in a timely and professional manner
Maintain consistent follow-up to ensure issues are resolved
Maintenance Coordination
Manage and track all work orders from submission through completion
Coordinate with maintenance staff and vendors to ensure timely resolution
Prioritize emergency vs. routine repairs
Monitor recurring issues and escalate when necessary
Leasing & Occupancy Support
Ensure vacant units are turned and ready for leasing in a timely manner
Collections & Delinquency
Support rent collection efforts, including outreach to residents with balances
Work with internal teams on legal escalation when necessary
Compliance & Documentation
Maintain accurate resident records and documentation
Support subsidy programs where applicable
Ensure compliance with company policies and local regulations
Operational Support
Assist the Property Manager with daily operations and reporting
Track key performance metrics (occupancy, delinquency, work orders, turn times)
Support implementation of new processes, systems, and initiatives
Team Collaboration
Work closely with property management, leasing, and maintenance
Provide feedback on community needs, suggestions, and resident concerns
Help ensure community standards and procedures are consistently upheld
Additional Responsibilities
Adapt to evolving company priorities by supporting all operational needs as they arise
Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams
Provide back-up support to other properties within the portfolio during staff absences or periods of high demand
Take on additional varied responsibilities as directed to support overall community success
Occasional weekend and evening working hours may be required
Abide by all laws and regulations
All other duties as assigned
Compensation and Benefits
Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly)
Comprehensive health, dental, and vision insurance plans with a generous employer contribution
401(k) plan with a generous company match
Generous paid time off and holidays
Eligible to work remotely one day a week
Opportunities for professional development and career advancement within a dynamic and expanding organization
Required Skills/Abilities
Strong written and verbal communication skills
Highly organized, detail-oriented, and able to manage multiple tasks at once
Strong relationship-building skills with residents and team members
Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment
Experience with Yardi Voyager and Maintenance IQ, preferred
Education and Experience
High school diploma or equivalent required; college degree preferred
Minimum of 1 year of experience in customer service, hospitality, property management, or administrative roles
Physical Requirements The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting at a desk and working on a computer
Must be able to hear well enough to communicate via phone or in person to all internal and external customers
Must be able to communicate clearly and concisely
Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling
Must be able to read reports and use computer, phone and other general office equipment
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Position Overview: The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid.
Duties/Responsibilities: Resident Relations & Communication
Serve as a primary point of contact for residents
Respond to inquiries, concerns, and service requests in a timely and professional manner
Maintain consistent follow-up to ensure issues are resolved
Maintenance Coordination
Manage and track all work orders from submission through completion
Coordinate with maintenance staff and vendors to ensure timely resolution
Prioritize emergency vs. routine repairs
Monitor recurring issues and escalate when necessary
Leasing & Occupancy Support
Ensure vacant units are turned and ready for leasing in a timely manner
Collections & Delinquency
Support rent collection efforts, including outreach to residents with balances
Work with internal teams on legal escalation when necessary
Compliance & Documentation
Maintain accurate resident records and documentation
Support subsidy programs where applicable
Ensure compliance with company policies and local regulations
Operational Support
Assist the Property Manager with daily operations and reporting
Track key performance metrics (occupancy, delinquency, work orders, turn times)
Support implementation of new processes, systems, and initiatives
Team Collaboration
Work closely with property management, leasing, and maintenance
Provide feedback on community needs, suggestions, and resident concerns
Help ensure community standards and procedures are consistently upheld
Additional Responsibilities
Adapt to evolving company priorities by supporting all operational needs as they arise
Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams
Provide back-up support to other properties within the portfolio during staff absences or periods of high demand
Take on additional varied responsibilities as directed to support overall community success
Occasional weekend and evening working hours may be required
Abide by all laws and regulations
All other duties as assigned
Compensation and Benefits
Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly)
Comprehensive health, dental, and vision insurance plans with a generous employer contribution
401(k) plan with a generous company match
Generous paid time off and holidays
Eligible to work remotely one day a week
Opportunities for professional development and career advancement within a dynamic and expanding organization
Required Skills/Abilities
Strong written and verbal communication skills
Highly organized, detail-oriented, and able to manage multiple tasks at once
Strong relationship-building skills with residents and team members
Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment
Experience with Yardi Voyager and Maintenance IQ, preferred
Education and Experience
High school diploma or equivalent required; college degree preferred
Minimum of 1 year of experience in customer service, hospitality, property management, or administrative roles
Physical Requirements The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting at a desk and working on a computer
Must be able to hear well enough to communicate via phone or in person to all internal and external customers
Must be able to communicate clearly and concisely
Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling
Must be able to read reports and use computer, phone and other general office equipment
#J-18808-Ljbffr