Experienced Customer Service Rep
American Power and Gas, Florida, NY, United States
Because of expansive growth
American Power & Gas
is seeking an experienced Customer Service Rep to add to our management team. This is a fulltime permanent on-site role.
We have been offering
Green Energy solutions
to both residential and small commercial customers for over 25 years and have won the
award for fastest growing company in the Tampa
Bay Business Journal as well as being
featured in Forbes
and the
Huffington Post.
Key Responsibilities
Oversee daily operations of the customer service department
Lead, coach, and develop customer service representatives to meet performance goals
Establish and monitor KPIs, call metrics, and customer satisfaction benchmarks
Handle escalated customer issues with professionalism and efficiency
Collaborate with leadership to improve processes, policies, and customer experience
Ensure compliance with company policies and applicable utility regulations
Conduct training, performance reviews, and ongoing coaching
Analyze trends and implement strategies to improve retention and service quality
Qualifications
Proven experience in a customer service management or supervisory role
Strong leadership, communication, and problem-solving skills
Experience in the energy, utility, or call center industry preferred
Ability to manage multiple priorities and meet deadlines
Proficiency with CRM systems and customer service software
Results-driven mindset with a focus on customer satisfaction
We offer Health, Dental, Optical and Life Insurance, PTO (paid time off) and the opportunity for promotions and room to advance.
For immediate consideration please send a resume to Shawn Allen, Dir Personnel, Shawna@goapg.com.
#J-18808-Ljbffr
American Power & Gas
is seeking an experienced Customer Service Rep to add to our management team. This is a fulltime permanent on-site role.
We have been offering
Green Energy solutions
to both residential and small commercial customers for over 25 years and have won the
award for fastest growing company in the Tampa
Bay Business Journal as well as being
featured in Forbes
and the
Huffington Post.
Key Responsibilities
Oversee daily operations of the customer service department
Lead, coach, and develop customer service representatives to meet performance goals
Establish and monitor KPIs, call metrics, and customer satisfaction benchmarks
Handle escalated customer issues with professionalism and efficiency
Collaborate with leadership to improve processes, policies, and customer experience
Ensure compliance with company policies and applicable utility regulations
Conduct training, performance reviews, and ongoing coaching
Analyze trends and implement strategies to improve retention and service quality
Qualifications
Proven experience in a customer service management or supervisory role
Strong leadership, communication, and problem-solving skills
Experience in the energy, utility, or call center industry preferred
Ability to manage multiple priorities and meet deadlines
Proficiency with CRM systems and customer service software
Results-driven mindset with a focus on customer satisfaction
We offer Health, Dental, Optical and Life Insurance, PTO (paid time off) and the opportunity for promotions and room to advance.
For immediate consideration please send a resume to Shawn Allen, Dir Personnel, Shawna@goapg.com.
#J-18808-Ljbffr