Customer Service Rep - Bilingual
Manpower, Duluth, GA, United States
Customer Service Rep - Bilingual
Our client, a leading organization in customer support services, is seeking a Customer Service Rep - Bilingual to join their team. As a Customer Service Rep - Bilingual, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude which will align successfully in the organization. Job Title: Customer Service Rep - Bilingual Location: Duluth, GA What's the Job? Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner Providing clear and detailed explanations of products, services, policies, and procedures Reviewing customer accounts and transaction histories to accurately identify and resolve issues Collaborating with sales and distribution teams to improve customer service processes and outcomes Processing customer orders, calculating charges, and managing payments as needed What's Needed? Prior experience in a Customer Service or Customer Support role Proficiency with CRM systems Working knowledge of SAP, including Distribution, Sales, and Materials Management modules Strong communication and interpersonal skills Ability to multitask and manage competing priorities in a fast-paced environment What's in it for me? Opportunity to work in a dynamic and supportive environment Development of valuable customer service skills Potential for career growth within the organization Engagement with a diverse and inclusive team Competitive hourly pay rate Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands
Manpower, Experis, Talent Solutions, and Jefferson Wells
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. Nosotros buscamos candidatos diversos y motivados para unirse a nuestro equipo. Si tienes habilidades en atencin al cliente, eres bilinge y deseas crecer profesionalmente, te invitamos a aplicar!
Responder a consultas, preocupaciones, quejas y devoluciones de clientes de manera profesional y oportuna Proporcionar explicaciones claras y detalladas sobre productos, servicios, polticas y procedimientos Revisar cuentas y transacciones de clientes para identificar y resolver problemas con precisin Colaborar con los equipos de ventas y distribucin para mejorar los procesos y resultados del servicio al cliente Procesar pedidos, calcular cargos y gestionar pagos segn sea necesario Experiencia previa en atencin o soporte al cliente Dominio de sistemas CRM Conocimiento de SAP, incluyendo los mdulos de Distribucin, Ventas y Gestin de Materiales Habilidades de comunicacin e interpersonales fuertes Capacidad para multitarea y gestionar prioridades en un entorno dinmico Oportunidad de trabajar en un entorno dinmico y de apoyo Desarrollo de habilidades valiosas en atencin al cliente Potencial de crecimiento profesional dentro de la organizacin Participacin en un equipo diverso e inclusivo Tarifa competitiva por hora Planes de salud y medicamentos con receta Plan dental Seguro de vida suplementario Seguro de discapacidad a corto plazo Plan 401(k) Si este rol te interesa y deseas obtener ms informacin, haz clic en aplicar ahora y un reclutador se pondr en contacto contigo para discutir esta excelente oportunidad. Esperamos poder hablar contigo pronto!
Our client, a leading organization in customer support services, is seeking a Customer Service Rep - Bilingual to join their team. As a Customer Service Rep - Bilingual, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused attitude which will align successfully in the organization. Job Title: Customer Service Rep - Bilingual Location: Duluth, GA What's the Job? Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner Providing clear and detailed explanations of products, services, policies, and procedures Reviewing customer accounts and transaction histories to accurately identify and resolve issues Collaborating with sales and distribution teams to improve customer service processes and outcomes Processing customer orders, calculating charges, and managing payments as needed What's Needed? Prior experience in a Customer Service or Customer Support role Proficiency with CRM systems Working knowledge of SAP, including Distribution, Sales, and Materials Management modules Strong communication and interpersonal skills Ability to multitask and manage competing priorities in a fast-paced environment What's in it for me? Opportunity to work in a dynamic and supportive environment Development of valuable customer service skills Potential for career growth within the organization Engagement with a diverse and inclusive team Competitive hourly pay rate Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands
Manpower, Experis, Talent Solutions, and Jefferson Wells
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. Nosotros buscamos candidatos diversos y motivados para unirse a nuestro equipo. Si tienes habilidades en atencin al cliente, eres bilinge y deseas crecer profesionalmente, te invitamos a aplicar!
Responder a consultas, preocupaciones, quejas y devoluciones de clientes de manera profesional y oportuna Proporcionar explicaciones claras y detalladas sobre productos, servicios, polticas y procedimientos Revisar cuentas y transacciones de clientes para identificar y resolver problemas con precisin Colaborar con los equipos de ventas y distribucin para mejorar los procesos y resultados del servicio al cliente Procesar pedidos, calcular cargos y gestionar pagos segn sea necesario Experiencia previa en atencin o soporte al cliente Dominio de sistemas CRM Conocimiento de SAP, incluyendo los mdulos de Distribucin, Ventas y Gestin de Materiales Habilidades de comunicacin e interpersonales fuertes Capacidad para multitarea y gestionar prioridades en un entorno dinmico Oportunidad de trabajar en un entorno dinmico y de apoyo Desarrollo de habilidades valiosas en atencin al cliente Potencial de crecimiento profesional dentro de la organizacin Participacin en un equipo diverso e inclusivo Tarifa competitiva por hora Planes de salud y medicamentos con receta Plan dental Seguro de vida suplementario Seguro de discapacidad a corto plazo Plan 401(k) Si este rol te interesa y deseas obtener ms informacin, haz clic en aplicar ahora y un reclutador se pondr en contacto contigo para discutir esta excelente oportunidad. Esperamos poder hablar contigo pronto!