User Adoption Specialist
SIAA, Hampton, NH, United States
Sequel Intermediate LLC, 234 Lafayette Road, Hampton, New Hampshire, United States of America
Job Description Posted Friday, April 3, 2026 at 6:00 AM
User Adoption Specialist Company:
Sequel Insurance Department:
Operations Reports to:
VP, Retail Operations
About Sequel Insurance At Sequel Insurance, we’re proud to be a
great place to work , built on a people-first, collaborative culture where employees are truly valued and empowered to thrive. We invest in our team through a competitive benefits package, meaningful growth and development opportunities, and an environment grounded in connection, transparency, and continuous improvement, so you can do your best work and build a rewarding, long-term career.
Summary The User Adoption Specialist focuses on improving operational efficiency by bridging the gap between complex technologies and end users, training staff on how to utilize varying software tools. The User Adoption Specialist shall conduct training sessions, provide material development, evaluation, and ongoing training support. This role partners with business stakeholders, IT, and operations teams to ensure employees effectively utilize technology solutions.
Key Responsibilities
Lead adoption strategies for new and existing systems, including agency management systems, CRM platforms, and Microsoft tools
Identify adoption risks and resistance points; develop and implement mitigation strategies
Design and execute initiatives to improve user engagement and system utilization
Develop and deliver training materials, including guides, tutorials, and documentation aligned with organizational standards
Drive adoption and education around AI tools and resources (e.g., Copilot and other emerging technologies)
Champion process documentation updates and workflow optimization efforts
Monitor system utilization metrics and analytics to identify gaps and improve adoption and compliance
Partner with IT and support teams to troubleshoot issues and enhance the user experience
Promote best practices, consistency, and standardization across the organization
Support change management initiatives tied to system and process enhancements
Perform other duties as assigned
Qualifications
Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
3+ years of experience
in user adoption, training, change management, or business analysis
Experience within the
insurance industry
preferred
Familiarity with
Applied Epic, Epic Benefits Builder, and CSR24
Working knowledge of
Salesforce
and Microsoft tools (especially Teams, Copilot, and Excel)
Strong analytical mindset with experience using data to drive insights and decisions
Core Competencies
Change management and adoption strategy leadership
Project management and execution
Instructional design and training delivery
Strong problem-solving and critical thinking skills
Adaptability in a fast-paced, evolving environment
Excellent written and verbal communication skills
Self-motivated with the ability to work independently and collaboratively
At Sequel Insurance, we believe our people are our greatest asset. We offer:
Competitive compensation package
Comprehensive
medical, dental, and vision insurance
Generous paid time off
and company holidays
Flexible work environment
supporting work-life balance
401(k) with company match
Ongoing
learning and development opportunities
Exposure to innovative tools, including
AI and emerging technologies
A collaborative culture where your ideas and contributions are valued
Work Environment & Conditions Physical Demands:
Regularly required to sit, use hands, reach, and communicate
Occasionally required to stand and walk
Ability to lift and/or move up to 10 pounds
Specific vision abilities include close vision and the ability to adjust focus
Office-based environment with a moderate noise level
Use of standard office equipment and computer systems requiredOccasional national travel may be required
Please note:
This job description is not intended to be an exhaustive list of duties or responsibilities. Responsibilities may change based on business needs.
Sequel is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Sequel Intermediate LLC, 234 Lafayette Road, Hampton, New Hampshire, United States of America
#J-18808-Ljbffr
Job Description Posted Friday, April 3, 2026 at 6:00 AM
User Adoption Specialist Company:
Sequel Insurance Department:
Operations Reports to:
VP, Retail Operations
About Sequel Insurance At Sequel Insurance, we’re proud to be a
great place to work , built on a people-first, collaborative culture where employees are truly valued and empowered to thrive. We invest in our team through a competitive benefits package, meaningful growth and development opportunities, and an environment grounded in connection, transparency, and continuous improvement, so you can do your best work and build a rewarding, long-term career.
Summary The User Adoption Specialist focuses on improving operational efficiency by bridging the gap between complex technologies and end users, training staff on how to utilize varying software tools. The User Adoption Specialist shall conduct training sessions, provide material development, evaluation, and ongoing training support. This role partners with business stakeholders, IT, and operations teams to ensure employees effectively utilize technology solutions.
Key Responsibilities
Lead adoption strategies for new and existing systems, including agency management systems, CRM platforms, and Microsoft tools
Identify adoption risks and resistance points; develop and implement mitigation strategies
Design and execute initiatives to improve user engagement and system utilization
Develop and deliver training materials, including guides, tutorials, and documentation aligned with organizational standards
Drive adoption and education around AI tools and resources (e.g., Copilot and other emerging technologies)
Champion process documentation updates and workflow optimization efforts
Monitor system utilization metrics and analytics to identify gaps and improve adoption and compliance
Partner with IT and support teams to troubleshoot issues and enhance the user experience
Promote best practices, consistency, and standardization across the organization
Support change management initiatives tied to system and process enhancements
Perform other duties as assigned
Qualifications
Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
3+ years of experience
in user adoption, training, change management, or business analysis
Experience within the
insurance industry
preferred
Familiarity with
Applied Epic, Epic Benefits Builder, and CSR24
Working knowledge of
Salesforce
and Microsoft tools (especially Teams, Copilot, and Excel)
Strong analytical mindset with experience using data to drive insights and decisions
Core Competencies
Change management and adoption strategy leadership
Project management and execution
Instructional design and training delivery
Strong problem-solving and critical thinking skills
Adaptability in a fast-paced, evolving environment
Excellent written and verbal communication skills
Self-motivated with the ability to work independently and collaboratively
At Sequel Insurance, we believe our people are our greatest asset. We offer:
Competitive compensation package
Comprehensive
medical, dental, and vision insurance
Generous paid time off
and company holidays
Flexible work environment
supporting work-life balance
401(k) with company match
Ongoing
learning and development opportunities
Exposure to innovative tools, including
AI and emerging technologies
A collaborative culture where your ideas and contributions are valued
Work Environment & Conditions Physical Demands:
Regularly required to sit, use hands, reach, and communicate
Occasionally required to stand and walk
Ability to lift and/or move up to 10 pounds
Specific vision abilities include close vision and the ability to adjust focus
Office-based environment with a moderate noise level
Use of standard office equipment and computer systems requiredOccasional national travel may be required
Please note:
This job description is not intended to be an exhaustive list of duties or responsibilities. Responsibilities may change based on business needs.
Sequel is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Sequel Intermediate LLC, 234 Lafayette Road, Hampton, New Hampshire, United States of America
#J-18808-Ljbffr