Loyalty Ambassador
Omni Hotels & Resorts, Los Angeles, CA, United States
Omni Los Angeles Hotel at California Plaza, 251 S Olive St, Los Angeles, California, United States of America
Job Description Posted Friday, April 3, 2026 at 7:00 AM
From sunny beaches to world‑class entertainment, the city of Los Angeles is a great place to live, work and play. The four‑diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.
Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Overview This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In‑Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
Qualifications
Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills
Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Must possess the ability to multi‑task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Job Description Posted Friday, April 3, 2026 at 7:00 AM
From sunny beaches to world‑class entertainment, the city of Los Angeles is a great place to live, work and play. The four‑diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.
Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Overview This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In‑Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Conduct guestroom inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
Qualifications
Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills
Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Must possess the ability to multi‑task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
#J-18808-Ljbffr