Global Key Account Director
Shape Corp, Novi, MI, United States
Global Customer Strategy Manager
Develop and implement global customer strategies focused on existing and new markets. Manage a global sales team in the execution of business development, account management, and program management activities that optimize growth, program health, profitability, customer relationship, and people development for a given key account. Essential Job Functions Include, But Are Not Limited To, The Following: Create customer vision and strategy in coordination with engineering and divisional partners and manage execution. Highlight gaps to vision, strategy, and voice of customer and coordinate internal action plans to address. Identify and develop new global and regional business opportunities. Responsible for the acquisition of new business. Develop and maintain solid relationships with customer key stakeholders in purchasing, engineering, and advanced product development, particularly at the executive level. Set global pricing strategy and lead customer LTA negotiations and commercial pricing strategy discussions. Lead all activities associated with customer strategic planning, sales budgeting, forecasting, and pursuit management. Oversee business cases for new business opportunities. Review and scrutinize quote inputs and outputs. Provide support for customer presentations and the completion of price breakdown forms. Coordinates and prepares presentations for leadership events and meetings. Ensure that technical support is provided to customer, as necessary. Oversee program execution and health to ensure internal and customer targets and achieved. Oversee the management of account information for customers, including: cadence charts, organization charts, customer debits/credits, customer scorecard awareness, disputes, and escalations. Manage internal and customer KPIs and lead organization to develop necessary actions to meet targets. Ensure resolution of discrepancies with costs related to raw materials, purchase parts, and purchased operations. Settle warranty claims. Oversee the management of tool invoicing activities. Lead competitor and market trend analysis and provide sound input into cost benchmarking. Ensure that engineering change is leveraged to continuously improve IRR/margins. Ensure that the sales team is effectively challenging design assumptions from the engineering team and escalating as appropriate. Guide the execution of VAVE strategy and the win/loss database. Guide the team in identifying new applications of existing Shape product/process technology. Negotiate framework agreements and terms and conditions of business. Communicate updates to customer specific requirements to the organization. Collaborate with Shape SAP and JV partners. Conduct timely and complete performance evaluations of direct reports and ensure timely and complete performance evaluations of team members reporting under indirect supervision. Assess the skill sets and development needs of direct reports and take steps to coach and develop them appropriately. Manage the interview and selection process for new candidates. Identify and train a back-up(s) to manage key tasks when absent. Additional functions not specifically outlined in this position description as directed by the leader
Develop and implement global customer strategies focused on existing and new markets. Manage a global sales team in the execution of business development, account management, and program management activities that optimize growth, program health, profitability, customer relationship, and people development for a given key account. Essential Job Functions Include, But Are Not Limited To, The Following: Create customer vision and strategy in coordination with engineering and divisional partners and manage execution. Highlight gaps to vision, strategy, and voice of customer and coordinate internal action plans to address. Identify and develop new global and regional business opportunities. Responsible for the acquisition of new business. Develop and maintain solid relationships with customer key stakeholders in purchasing, engineering, and advanced product development, particularly at the executive level. Set global pricing strategy and lead customer LTA negotiations and commercial pricing strategy discussions. Lead all activities associated with customer strategic planning, sales budgeting, forecasting, and pursuit management. Oversee business cases for new business opportunities. Review and scrutinize quote inputs and outputs. Provide support for customer presentations and the completion of price breakdown forms. Coordinates and prepares presentations for leadership events and meetings. Ensure that technical support is provided to customer, as necessary. Oversee program execution and health to ensure internal and customer targets and achieved. Oversee the management of account information for customers, including: cadence charts, organization charts, customer debits/credits, customer scorecard awareness, disputes, and escalations. Manage internal and customer KPIs and lead organization to develop necessary actions to meet targets. Ensure resolution of discrepancies with costs related to raw materials, purchase parts, and purchased operations. Settle warranty claims. Oversee the management of tool invoicing activities. Lead competitor and market trend analysis and provide sound input into cost benchmarking. Ensure that engineering change is leveraged to continuously improve IRR/margins. Ensure that the sales team is effectively challenging design assumptions from the engineering team and escalating as appropriate. Guide the execution of VAVE strategy and the win/loss database. Guide the team in identifying new applications of existing Shape product/process technology. Negotiate framework agreements and terms and conditions of business. Communicate updates to customer specific requirements to the organization. Collaborate with Shape SAP and JV partners. Conduct timely and complete performance evaluations of direct reports and ensure timely and complete performance evaluations of team members reporting under indirect supervision. Assess the skill sets and development needs of direct reports and take steps to coach and develop them appropriately. Manage the interview and selection process for new candidates. Identify and train a back-up(s) to manage key tasks when absent. Additional functions not specifically outlined in this position description as directed by the leader