Assistant Property Manager I - South Seattle
Bellwether Housing, Seattle, WA, United States
Who We Are
Bellwether Housing is the largest nonprofit housing provider in the Pacific Northwest, focused on affordable housing through development, ownership, and operations. We partner with diverse organizations to support residents and provide real estate development services, while influencing state and local housing policy issues. Salary
$27.50 - $32.50/hour The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role. Position Overview
The Assistant Property Manager I is responsible for assisting the property manager in the overall operations of the property, including resident satisfaction, retention, and full resident lifecycle activities. In this role, you’ll contribute to an environment that inspires a high level of services for residents to increase access to opportunities and resources that support resident stability. Property Info
Located in South Seattle. The property is comprised of 130+ Low-Income Housing Tax Credits, Office of Housing, Commerce, and Project-Based Section 8 units. Work Schedule
Onsite, Monday–Friday, 9:00 am – 5:30 pm. The final schedule will be determined by the supervisor. Your Impact
Leasing: Conduct regular market studies and make recommendations on marketing activities to increase occupancy. Utilize Knock for prospect management, meeting internal benchmarks for engagement. Answer inquiry calls, pre-screening for eligibility, and determining units for which applicants qualify. Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects. Assist with all aspects of processing applications including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc. Communicate and coordinate applicants' move-in date, time, and move-in costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit. Initiate contact with external referral agencies regarding vacancies, assist with client application process, and communicate residency issues with current clients. Audit all new and current lease agreements and resident files for accuracy. Recertifications Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on status. Issue monthly notices (120, 90, 60, 30) and issue a legal notice at the 60-day mark for non-compliant residents. Resident Relations Receive and enter work orders; assist the Property Manager with ensuring work orders are completed timely and residents are kept informed of status. Assist residents with SHA paperwork, reviewing accuracy before submitting to SHA on their behalf. Assist with generating and posting notices to residents for inspections/work to occur in unit. Assist with annual housekeeping and funder inspections. Office/Property Manager Support
Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.). Filing and tenant file maintenance. When the Property Manager is out for 3 or more days, assist in posting rents in Yardi, and work with the Regional Manager on issuing legal notices. Perform all aspects of responding to Pest Control issues. Building Relationships
Actively participate and champion the “One Team” at the site centered on Bellwether’s values of accountability, belonging, and collaboration. Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same. Create a sense of community among residents, coordinating and engaging in regular events. Champion and cultivate an inclusive work environment. Who You Are
Minimum Requirements One-year prior work experience in apartment management or high-volume customer service role. Proficient in Microsoft Office applications including Word, Excel, and Outlook. Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing. Ability to exercise discretion and confidentiality. Experience applying fair housing laws and local landlord/tenant laws. Exceptional customer service aptitude including problem-solving and the ability to respond quickly and tactfully to both internal and external customer requests. Highly organized with strong attention to detail, capable of taking initiative in projects as needed. Great interpersonal skills to apply in diverse working situations with a variety of coworkers. Proven ability to work independently and as part of a team. You thrive in inclusive environments and are committed to and value equity, inclusion, and respect. Desired Qualifications Previous affordable housing compliance experience, including initial and annual certification processes and interpreting background screening reports and calculating household income. Experience using Knock or similar CREM. Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education. Experience working with Yardi property management software or equivalent. Experience in fair housing and local landlord/tenant law. Completion of WSHFC Fundamentals and Advanced training workshops. Experience with Seattle Housing Authority Section 8 Project and Tenant Based programs. Demonstrated ability to build effective partnerships with community constituencies and social service agencies. Experience working with social service programs for diverse populations and making referrals appropriately. High school diploma or GED (equivalent education and experience may be substituted for state requirements). What We Offer
Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive: Competitive compensation accompanied by a generous benefits package. Medical, dental, and vision insurance. A 403(b)-retirement plan with an employer match. Up to $1,500 in employer-paid continuing education per year. An ORCA Transit Pass to navigate the city with ease. Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days. The chance to be part of a transformative mission, leaving a mark on the lives we serve in our communities. At Bellwether Housing, you will elevate your career in a role that’s rewarding and impactful, helping shape the future of affordable housing in Seattle, with diversity, equity, inclusion, and belonging as pillars of our success. Bellwether Housing embraces a workplace that is diverse, equitable, and inclusive, dedicated to building a team reflecting the populations we serve. We are committed to being an anti-racist organization while acknowledging there is progress to make. You can learn more about our DEI work on our website. (Note: the website link has been kept as plain text.) Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants by providing reasonable accommodations. To request Reasonable Accommodation for the application or interview process, please contact recruiting@bellwetherhousing.org. Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.
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Bellwether Housing is the largest nonprofit housing provider in the Pacific Northwest, focused on affordable housing through development, ownership, and operations. We partner with diverse organizations to support residents and provide real estate development services, while influencing state and local housing policy issues. Salary
$27.50 - $32.50/hour The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role. Position Overview
The Assistant Property Manager I is responsible for assisting the property manager in the overall operations of the property, including resident satisfaction, retention, and full resident lifecycle activities. In this role, you’ll contribute to an environment that inspires a high level of services for residents to increase access to opportunities and resources that support resident stability. Property Info
Located in South Seattle. The property is comprised of 130+ Low-Income Housing Tax Credits, Office of Housing, Commerce, and Project-Based Section 8 units. Work Schedule
Onsite, Monday–Friday, 9:00 am – 5:30 pm. The final schedule will be determined by the supervisor. Your Impact
Leasing: Conduct regular market studies and make recommendations on marketing activities to increase occupancy. Utilize Knock for prospect management, meeting internal benchmarks for engagement. Answer inquiry calls, pre-screening for eligibility, and determining units for which applicants qualify. Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects. Assist with all aspects of processing applications including but not limited to employment and asset verifications, case management collaboration, subsidy inspections, etc. Communicate and coordinate applicants' move-in date, time, and move-in costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit. Initiate contact with external referral agencies regarding vacancies, assist with client application process, and communicate residency issues with current clients. Audit all new and current lease agreements and resident files for accuracy. Recertifications Coordinate and facilitate the annual recertification process, including attending regular meetings with compliance specialists on status. Issue monthly notices (120, 90, 60, 30) and issue a legal notice at the 60-day mark for non-compliant residents. Resident Relations Receive and enter work orders; assist the Property Manager with ensuring work orders are completed timely and residents are kept informed of status. Assist residents with SHA paperwork, reviewing accuracy before submitting to SHA on their behalf. Assist with generating and posting notices to residents for inspections/work to occur in unit. Assist with annual housekeeping and funder inspections. Office/Property Manager Support
Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.). Filing and tenant file maintenance. When the Property Manager is out for 3 or more days, assist in posting rents in Yardi, and work with the Regional Manager on issuing legal notices. Perform all aspects of responding to Pest Control issues. Building Relationships
Actively participate and champion the “One Team” at the site centered on Bellwether’s values of accountability, belonging, and collaboration. Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same. Create a sense of community among residents, coordinating and engaging in regular events. Champion and cultivate an inclusive work environment. Who You Are
Minimum Requirements One-year prior work experience in apartment management or high-volume customer service role. Proficient in Microsoft Office applications including Word, Excel, and Outlook. Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing. Ability to exercise discretion and confidentiality. Experience applying fair housing laws and local landlord/tenant laws. Exceptional customer service aptitude including problem-solving and the ability to respond quickly and tactfully to both internal and external customer requests. Highly organized with strong attention to detail, capable of taking initiative in projects as needed. Great interpersonal skills to apply in diverse working situations with a variety of coworkers. Proven ability to work independently and as part of a team. You thrive in inclusive environments and are committed to and value equity, inclusion, and respect. Desired Qualifications Previous affordable housing compliance experience, including initial and annual certification processes and interpreting background screening reports and calculating household income. Experience using Knock or similar CREM. Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education. Experience working with Yardi property management software or equivalent. Experience in fair housing and local landlord/tenant law. Completion of WSHFC Fundamentals and Advanced training workshops. Experience with Seattle Housing Authority Section 8 Project and Tenant Based programs. Demonstrated ability to build effective partnerships with community constituencies and social service agencies. Experience working with social service programs for diverse populations and making referrals appropriately. High school diploma or GED (equivalent education and experience may be substituted for state requirements). What We Offer
Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive: Competitive compensation accompanied by a generous benefits package. Medical, dental, and vision insurance. A 403(b)-retirement plan with an employer match. Up to $1,500 in employer-paid continuing education per year. An ORCA Transit Pass to navigate the city with ease. Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days. The chance to be part of a transformative mission, leaving a mark on the lives we serve in our communities. At Bellwether Housing, you will elevate your career in a role that’s rewarding and impactful, helping shape the future of affordable housing in Seattle, with diversity, equity, inclusion, and belonging as pillars of our success. Bellwether Housing embraces a workplace that is diverse, equitable, and inclusive, dedicated to building a team reflecting the populations we serve. We are committed to being an anti-racist organization while acknowledging there is progress to make. You can learn more about our DEI work on our website. (Note: the website link has been kept as plain text.) Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants by providing reasonable accommodations. To request Reasonable Accommodation for the application or interview process, please contact recruiting@bellwetherhousing.org. Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.
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