Aftermarket Parts Expert

# Aftermarket Parts ExpertFull-TimeSavage, MNParts//Aftermarket Parts Expert## DescriptionWe're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs.* Exceptional Leadership* Beautiful, Updated & Clean Environment* Competitive PTO & Benefits Packages* Company Training* Opportunities for Advancement* Quick & Efficient Interview Process**We offer a full benefits package for eligible employees including:*** Medical, Dental, and Vision Insurance* Life (Voluntary and Employer Paid) and Disability Insurance* 401(K) with company match beginning with your first contribution* HSA and/or FSA* Paid Time Off, Sick Time, and Company Paid Holidays* Employee Car Discount Program**Essential Duties & Responsibilities:*** Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.* Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.* Source parts through multiple vendors to ensure availability and competitive pricing.* Follow up on orders and proactively communicate status updates.* Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.* Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.* Utilize cross-reference tools to match OE numbers with aftermarket equivalents.* Record departmental data and recommend efficiency improvements.* Document product performance feedback and suggest improvements.* Educate customers on purchasing options, returns, and credit terms.* Provide troubleshooting assistance and application support.* Process orders accurately and efficiently in a fast-paced environment.* Build strong relationships with fleet customers focused on uptime and cost control.* Set an example of professionalism and positivity.* Maintain an orderly and safe working environment.* Additional duties as assigned.**Work Environment & Physical Abilities:*** Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.* This position may require standing, balancing, bending, or stooping for prolonged periods of time.* Corrected vision and hearing within normal range required.* Ability to work under stressful conditions or irregular hours.**Required Education, Experience, Knowledge & Skills:*** High school diploma or equivalent.* Valid driver's license and MVR in good standing.* Excellent written and verbal communication skills.* Strong multitasking abilities.* Customer service skills in a fast-paced environment.* Conflict resolution skills.* Detail oriented with strong organizational skills.* Quick thinking and problem-solving ability.* Emotional intelligence and adaptability.* Computer efficiency and parts lookup system experience.* Ability to work any shift if needed.* Ability to successfully complete a general abilities assessment.* Ability to pass a post-offer background check, physical, and drug screen.**Preferred Education, Experience, Knowledge & Skills:*** Aftermarket parts or independent parts store experience.* Experience with parts cross-referencing and vendor sourcing.* Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.* Heavy and medium-duty truck industry experience.**Job Details:*** Type: Hourly* Compensation Range: $26.00 to $34.00 an Hour* Reports To: Parts Manager* Shift: (Monday - Friday) (Flexible Hours)* Closing Date: Open Until Filled#TW #J-18808-Ljbffr