Director of Software Engineering
Servpro Industries, LLC, Gallatin, TN, United States
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Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Job Summary The Director of Software Engineering leads and develops a team of software engineers responsible for delivering secure, reliable, and maintainable software solutions, including enterprise integrations, in a cloud environment (preferably AWS). This role owns outcomes across the software development lifecycle—planning, delivery, quality, and continuous improvement—while partnering closely with product, architecture, integration, security, and quality teams to scale engineering practices across the organization. The Director drives execution of strategic initiatives using Agile Scrum and manages keep the-lights-on work using Kanban to ensure predictable delivery, operational stability, and measurable improvements in software quality and developer productivity. This role is accountable not only for delivery, but for evolving engineering capabilities that support enterprise integrations, quality engineering excellence, and modern development practices, including the responsible use of AI-assisted software development.
You will
Lead, coach, and develop a team of software engineers; set clear expectations, provide regular feedback, and foster a culture of ownership, continuous improvement, and innovation.
Own outcomes across the software development lifecycle (planning, build, test, release), ensuringsolutions are secure, reliable, maintainable, and aligned to business goals.
Drive execution of strategic initiatives using Agile Scrum (effective sprint planning, execution, reviews, and retrospectives) with transparent reporting of progress, risks, dependencies, and success criteria.
Manage keep-the-lights-on (KTLO) and operational work using Kanban to ensure predictable flow, timely incident/defect resolution, and continuous improvement using metrics-driven outcomes.
Own and mature integration practices to ensure APIs, events, and services are designed for reuse, scalability, and long-term maintainability—avoiding brittle point-to-point solutions.
Partner with enterprise, solution, integration, and application architecture teams to adopt integration standards and patterns and ensure delivery teams implement them consistently - enabling “freedom within a framework.”
Improve integration reliability and operational readiness through observability and support practices (monitoring, logging, tracing, runbooks, and release readiness criteria).
Ensure engineering best practices are consistently applied, including code reviews, automated testing, secure coding practices, and high-quality documentation.
Partner with Quality Engineering leadership to support a Quality Center of Excellence (QCoE) operating model and embed quality into delivery through automation, testability, and shift-left practices.
Define and reinforce expectations for test automation, non-functional testing, and release readiness; use quality metrics (e.g., escaped defects, automation coverage, cycle time, and stability) to drive continuous improvement.
Lead adoption of AI-assisted development tools and practices to improve developer productivity and code quality; establish guardrails for responsible use in partnership with architecture, security, and quality.
Collaborate with cross-functional partners to define scope, timelines, and delivery tradeoffs; proactively manage dependencies and align plans to organizational priorities.
Manage nearshore/offshore and vendor resources (where applicable) to optimize delivery, quality, and cost; set performance expectations and ensure effective collaboration with internal teams.
You have
10+ years of software engineering experience, including leading and developing high performing engineering teams (hiring, coaching, performance management, and talent development).
Proven ability to deliver business-critical software across the full SDLC with strong accountability for quality, predictability, and stakeholder satisfaction.
Strong knowledge of Agile delivery (Scrum for initiatives; Kanban/flow for operational work).
Experience designing and scaling integration solutions in complex environments (APIs, event-driven architectures, and service-to-service integration) with an emphasis on reuse, standards, and maintainability.
Cloud engineering experience—preferably AWS—including modern CI/CD automation and infrastructure-aware development practices.
Strong grasp of modern engineering practices: code review, automated testing, secure coding, observability, and high-quality technical documentation.
Hands‑on familiarity with .NET and microservices‑based solutions (or equivalent modern backend frameworks) to guide technical direction and unblock teams.
Experience partnering with Quality Engineering teams or operating within a Quality Center of
Excellence; able to define and improve quality metrics through automation.
Familiarity with AI‑assisted development tools and engineering productivity practices, including establishing responsible‑use guardrails with security and architecture.
Strong communication, collaboration, and stakeholder management skills across product, architecture, security, and operations.
Experience with enterprise integration patterns at scale, including orchestration, idempotency, error handling/retries, and versioning strategies.
Depth in AWS services used in modern application and integration platforms (e.g., ECS/EKS, Lambda,
API Gateway, SQS/SNS, EventBridge, RDS/DynamoDB, CloudWatch, IAM).
Experience defining and improving DevOps/delivery metrics (deployment frequency, lead time for changes, change failure rate, MTTR) and using them to drive continuous improvement.
Boomi experience (preferred), including designing, building, and supporting integrations within established platform standards.
Strong partnership with security and risk teams: threat modeling, vulnerability management, secrets management, and secure SDLC.
Experience leading distributed teams and vendor partners (nearshore/offshore), including managing delivery expectations and quality KPIs.
Background in legacy modernization, including decomposition, strangler patterns, migration planning, and technical debt reduction.
Education Bachelor’s degree Computer Science, Engineering, or a related field preferred or equivalent work experience in Information Technology or Business-related field
About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
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Subscribe to our RSS feeds to receive instant updates as new positions become available.
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Job Summary The Director of Software Engineering leads and develops a team of software engineers responsible for delivering secure, reliable, and maintainable software solutions, including enterprise integrations, in a cloud environment (preferably AWS). This role owns outcomes across the software development lifecycle—planning, delivery, quality, and continuous improvement—while partnering closely with product, architecture, integration, security, and quality teams to scale engineering practices across the organization. The Director drives execution of strategic initiatives using Agile Scrum and manages keep the-lights-on work using Kanban to ensure predictable delivery, operational stability, and measurable improvements in software quality and developer productivity. This role is accountable not only for delivery, but for evolving engineering capabilities that support enterprise integrations, quality engineering excellence, and modern development practices, including the responsible use of AI-assisted software development.
You will
Lead, coach, and develop a team of software engineers; set clear expectations, provide regular feedback, and foster a culture of ownership, continuous improvement, and innovation.
Own outcomes across the software development lifecycle (planning, build, test, release), ensuringsolutions are secure, reliable, maintainable, and aligned to business goals.
Drive execution of strategic initiatives using Agile Scrum (effective sprint planning, execution, reviews, and retrospectives) with transparent reporting of progress, risks, dependencies, and success criteria.
Manage keep-the-lights-on (KTLO) and operational work using Kanban to ensure predictable flow, timely incident/defect resolution, and continuous improvement using metrics-driven outcomes.
Own and mature integration practices to ensure APIs, events, and services are designed for reuse, scalability, and long-term maintainability—avoiding brittle point-to-point solutions.
Partner with enterprise, solution, integration, and application architecture teams to adopt integration standards and patterns and ensure delivery teams implement them consistently - enabling “freedom within a framework.”
Improve integration reliability and operational readiness through observability and support practices (monitoring, logging, tracing, runbooks, and release readiness criteria).
Ensure engineering best practices are consistently applied, including code reviews, automated testing, secure coding practices, and high-quality documentation.
Partner with Quality Engineering leadership to support a Quality Center of Excellence (QCoE) operating model and embed quality into delivery through automation, testability, and shift-left practices.
Define and reinforce expectations for test automation, non-functional testing, and release readiness; use quality metrics (e.g., escaped defects, automation coverage, cycle time, and stability) to drive continuous improvement.
Lead adoption of AI-assisted development tools and practices to improve developer productivity and code quality; establish guardrails for responsible use in partnership with architecture, security, and quality.
Collaborate with cross-functional partners to define scope, timelines, and delivery tradeoffs; proactively manage dependencies and align plans to organizational priorities.
Manage nearshore/offshore and vendor resources (where applicable) to optimize delivery, quality, and cost; set performance expectations and ensure effective collaboration with internal teams.
You have
10+ years of software engineering experience, including leading and developing high performing engineering teams (hiring, coaching, performance management, and talent development).
Proven ability to deliver business-critical software across the full SDLC with strong accountability for quality, predictability, and stakeholder satisfaction.
Strong knowledge of Agile delivery (Scrum for initiatives; Kanban/flow for operational work).
Experience designing and scaling integration solutions in complex environments (APIs, event-driven architectures, and service-to-service integration) with an emphasis on reuse, standards, and maintainability.
Cloud engineering experience—preferably AWS—including modern CI/CD automation and infrastructure-aware development practices.
Strong grasp of modern engineering practices: code review, automated testing, secure coding, observability, and high-quality technical documentation.
Hands‑on familiarity with .NET and microservices‑based solutions (or equivalent modern backend frameworks) to guide technical direction and unblock teams.
Experience partnering with Quality Engineering teams or operating within a Quality Center of
Excellence; able to define and improve quality metrics through automation.
Familiarity with AI‑assisted development tools and engineering productivity practices, including establishing responsible‑use guardrails with security and architecture.
Strong communication, collaboration, and stakeholder management skills across product, architecture, security, and operations.
Experience with enterprise integration patterns at scale, including orchestration, idempotency, error handling/retries, and versioning strategies.
Depth in AWS services used in modern application and integration platforms (e.g., ECS/EKS, Lambda,
API Gateway, SQS/SNS, EventBridge, RDS/DynamoDB, CloudWatch, IAM).
Experience defining and improving DevOps/delivery metrics (deployment frequency, lead time for changes, change failure rate, MTTR) and using them to drive continuous improvement.
Boomi experience (preferred), including designing, building, and supporting integrations within established platform standards.
Strong partnership with security and risk teams: threat modeling, vulnerability management, secrets management, and secure SDLC.
Experience leading distributed teams and vendor partners (nearshore/offshore), including managing delivery expectations and quality KPIs.
Background in legacy modernization, including decomposition, strangler patterns, migration planning, and technical debt reduction.
Education Bachelor’s degree Computer Science, Engineering, or a related field preferred or equivalent work experience in Information Technology or Business-related field
About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
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