Loan Servicing Manager
Robert Half, Grand Blanc, MI, United States
Are You...
Ready to lead where accuracy, compliance, and impact truly matter? Robert Half is partnering with a growing financial institution in Genesee County to identify a Direct Hire Servicing Manager to lead its Consumer and Mortgage Loan Servicing function.
About the Role This is a high impact, back end operations role responsible for overseeing loans from post funding through payoff. In this role, you’ll lead a specialized servicing team with primary ownership of Lien Perfection and Mortgage Servicing Compliance, ensuring loans remain accurate, compliant, and legally protected throughout their lifecycle. You’ll manage escalations and portfolio risk, guide the team through regulatory changes, and drive operational efficiency while supporting a strong member experience. This role has a hybrid schedule and is a great opportunity to be part of something exciting!
Responsibilities Oversee all post‑closing loan servicing activities for consumer and residential real estate portfolios, from funding through payoff. Ensure accurate payment processing, loan maintenance, and servicing updates throughout the loan lifecycle. Manage escrow administration, including analysis, adjustments, and timely payment of taxes and insurance. Ensure liens and titles are properly filed, tracked, corrected, and released for auto, RV, boat, HELOC, and mortgage loans. Identify and resolve lien and title exceptions to protect the organization’s legal interest in collateral. Implement controls and preventative measures to reduce recurring lien and title issues. Lead compliance with RESPA requirements related to escrow, servicing notices, member complaints, and foreclosure activities. Oversee HMDA data integrity, reporting accuracy, and regulatory readiness. Lead the team through audits, exams, regulatory changes, and new compliance requirements, ensuring clear rollout and adoption across the team. Oversee resolution of complex servicing issues, including escrow errors, member complaints, and foreclosure‑related escalations. Establish feedback loops and root‑cause analysis to eliminate repeat issues and improve servicing quality over time. Monitor and improve portfolio health using KPIs such as delinquency rates, roll rates, servicing accuracy, and timeliness. Partner with leadership to identify trends, risks, and opportunities for process improvement and risk mitigation. Lead, coach, and develop a specialized servicing team with a focus on accountability, accuracy, and compliance. Manage staffing levels, workflow prioritization, and cross‑training to meet operational demands. Foster a collaborative, compliant, and member‑focused team culture while leading through change.
Qualifications Bachelor's Degree is mandatory 5+ years in Real Estate Servicing 3+ years of Management experience Strong working knowledge of lien perfection, title management, escrow, and mortgage servicing regulations. Hands‑on experience with RESPA and HMDA compliance, including audits or regulatory exams. Prior people‑leadership experience in risk‑ and compliance‑heavy environments. Ability to analyze performance metrics and improve portfolio outcomes. Comfortable working across servicing systems and operational reports.
Pay range and compensation package [Pay range or salary or compensation]
About the Role This is a high impact, back end operations role responsible for overseeing loans from post funding through payoff. In this role, you’ll lead a specialized servicing team with primary ownership of Lien Perfection and Mortgage Servicing Compliance, ensuring loans remain accurate, compliant, and legally protected throughout their lifecycle. You’ll manage escalations and portfolio risk, guide the team through regulatory changes, and drive operational efficiency while supporting a strong member experience. This role has a hybrid schedule and is a great opportunity to be part of something exciting!
Responsibilities Oversee all post‑closing loan servicing activities for consumer and residential real estate portfolios, from funding through payoff. Ensure accurate payment processing, loan maintenance, and servicing updates throughout the loan lifecycle. Manage escrow administration, including analysis, adjustments, and timely payment of taxes and insurance. Ensure liens and titles are properly filed, tracked, corrected, and released for auto, RV, boat, HELOC, and mortgage loans. Identify and resolve lien and title exceptions to protect the organization’s legal interest in collateral. Implement controls and preventative measures to reduce recurring lien and title issues. Lead compliance with RESPA requirements related to escrow, servicing notices, member complaints, and foreclosure activities. Oversee HMDA data integrity, reporting accuracy, and regulatory readiness. Lead the team through audits, exams, regulatory changes, and new compliance requirements, ensuring clear rollout and adoption across the team. Oversee resolution of complex servicing issues, including escrow errors, member complaints, and foreclosure‑related escalations. Establish feedback loops and root‑cause analysis to eliminate repeat issues and improve servicing quality over time. Monitor and improve portfolio health using KPIs such as delinquency rates, roll rates, servicing accuracy, and timeliness. Partner with leadership to identify trends, risks, and opportunities for process improvement and risk mitigation. Lead, coach, and develop a specialized servicing team with a focus on accountability, accuracy, and compliance. Manage staffing levels, workflow prioritization, and cross‑training to meet operational demands. Foster a collaborative, compliant, and member‑focused team culture while leading through change.
Qualifications Bachelor's Degree is mandatory 5+ years in Real Estate Servicing 3+ years of Management experience Strong working knowledge of lien perfection, title management, escrow, and mortgage servicing regulations. Hands‑on experience with RESPA and HMDA compliance, including audits or regulatory exams. Prior people‑leadership experience in risk‑ and compliance‑heavy environments. Ability to analyze performance metrics and improve portfolio outcomes. Comfortable working across servicing systems and operational reports.
Pay range and compensation package [Pay range or salary or compensation]