Payment Support Specialist - REMOTE (MUST RESIDE IN PA, NC OR SC)
Vizo Financial Corporate CU, Middletown, PA, United States
Position Overview
The Payment Support Specialist serves as a trusted payments expert, providing personalized and relationship-focused support to enable credit union success. This role requires expertise across four critical domains: technical system operations, payment rail mechanics, regulatory and compliance requirements, and payment risk management. The specialist guides credit unions on operational workflows, educates them on compliance requirements, and helps them understand payment-related risks to support informed decisions. Responsibilities include maintaining expertise across multiple payment channels (ACH, wires, instant payments, bill pay, deposit capture, and check processing services), serving as an internal expert on payment operations and regulations, contributing to internal training and education, and participating in strategic initiatives such as vendor migrations and system enhancements. Strong regulatory knowledge of NACHA rules, federal regulations (Reg E, Reg CC, BSA/AML, OFAC, Check 21), UCC Article 4A, UCC Articles 3 & 4, and payment industry standards is required.
Key Responsibilities
Education & Guidance for Credit Unions
Educate credit unions on payment operations, system functionality, and workflows across ACH, domestic wires, foreign wires, foreign checks, instant payments, bill pay, checks and deposit capture.
Provide information on regulatory and compliance requirements (Reg E, Reg CC, NACHA rules, UCC, BSA/AML, OFAC).
Respond to payment scenario questions by explaining available options and requirements.
Share information about payment-related risks so credit unions can evaluate options based on their own policies and risk tolerance.
Support credit unions navigating complex scenarios requiring technical, payment rail, regulatory, and risk expertise.
Translate technical payment and regulatory concepts into understandable language.
Follow up on complex scenarios and issues to ensure credit unions have the information needed for decision‑making.
Maintain accurate records in systems (CRM, ticketing platforms).
Payment Issue Resolution & Technical Problem Support
Investigate payment issues including ACH returns, wire rejections, check returns and adjustments, file rejections and transaction errors.
Support credit unions investigating transaction disputes and fraud claims by researching transactions in the system and providing information on regulatory requirements and dispute resolution capabilities.
Provide support for deposit capture technology (scanner installations, mobile capture connections, ATM/ITM connectivity) and elevate complex technical issues.
Interpret payment data, files, and system logs to identify root causes of technical issues.
Provide information on system capabilities and configuration options so credit unions can determine appropriate solutions.
Cross‑Functional Collaboration
Work with Implementation, Product Management, Sales, Compliance, Operations, and Support teams to resolve credit union needs.
Collaborate with Payment Application Analysts to resolve technical issues requiring system‑level intervention.
Contribute credit union feedback to inform process and product improvements.
Continuous Learning & Professional Development
Obtain payment industry accreditations.
Stay current on payment industry changes and regulatory updates.
Expand expertise across multiple payment types and rails.
Required Qualifications
High school diploma or GED with a minimum of 3 years of experience in payment operations within a payment processor, fintech, or financial institution.
Demonstrated advanced competency in 2 or more payment types (ACH, wires, foreign wires, foreign checks, instant payments, bill pay, checks, deposit capture).
Understanding of payment rail mechanics, exception handling, and reconciliation processes.
Working knowledge of payment compliance frameworks and regulatory requirements (Reg E, Reg CC, NACHA rules, UCC Articles 3, 4, 4A, BSA/AML, OFAC).
Strong PC skills; proficiency in Microsoft Outlook, Word, Excel, and CRM. Will be trained on in‑house systems supported by Vizo Financial.
Strong relationship‑building skills focused on education and guidance.
Ability to balance multiple credit union interactions.
Patience and thoroughness in problem exploration.
Ability to diagnose problems requiring technical, regulatory, and risk expertise.
Excellent active listening skills; ability to ask probing questions to understand full context.
Outstanding verbal and written communication skills; ability to explain complex concepts clearly.
Critical thinking and judgment to navigate situations without scripts.
Collaborative mindset with ability to work effectively across teams.
Self‑motivated with commitment to continuous learning.
Preferred Qualifications
Experience across 3 or more payment types or rails.
Experience working with financial institutions on payment scenarios and problem resolution.
Certifications (Preferred)
Accredited ACH Professional (AAP)
Accredited Faster Payments Professional (AFPP)
National Check Professional (NCP)
Accredited Payment Risk Professional (APRP)
Compensation and Benefits Salary Range: Starting at $24.00 per hour.
Work Schedule: Monday – Friday, 10:00 a.m. – 6:00 p.m. (Initial training period for approximately one month will be Monday – Friday, 8:30 a.m. – 4:30 p.m.)
Travel: The position requires travel to the Middletown, PA office once per year for up to a 4‑night stay for scheduled in‑person team collaboration, training, and professional development.
Complete health benefits package (medical, prescription, dental, vision)
Excellent 401(k) program
Fully paid life insurance and disability benefits
11 paid holidays; 18 PTO days (PTO increases based on tenure)
Tuition reimbursement
Community Volunteer Leave
Company Overview Vizo Financial Corporate Credit Union’s goal is to accelerate credit union success through proven insight, unmatched expertise, and trusted partnerships. It is a state‐chartered corporate credit union that serves CUSOs, leagues, chapters and more than 1,100 credit unions in the U.S. and Canada. Vizo Financial provides money management, payments, technology, risk management and people development solutions.
Why Apply?
Employee‑focused company
Competitive salary and benefits package
Professional development opportunities
At Vizo Financial we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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Key Responsibilities
Education & Guidance for Credit Unions
Educate credit unions on payment operations, system functionality, and workflows across ACH, domestic wires, foreign wires, foreign checks, instant payments, bill pay, checks and deposit capture.
Provide information on regulatory and compliance requirements (Reg E, Reg CC, NACHA rules, UCC, BSA/AML, OFAC).
Respond to payment scenario questions by explaining available options and requirements.
Share information about payment-related risks so credit unions can evaluate options based on their own policies and risk tolerance.
Support credit unions navigating complex scenarios requiring technical, payment rail, regulatory, and risk expertise.
Translate technical payment and regulatory concepts into understandable language.
Follow up on complex scenarios and issues to ensure credit unions have the information needed for decision‑making.
Maintain accurate records in systems (CRM, ticketing platforms).
Payment Issue Resolution & Technical Problem Support
Investigate payment issues including ACH returns, wire rejections, check returns and adjustments, file rejections and transaction errors.
Support credit unions investigating transaction disputes and fraud claims by researching transactions in the system and providing information on regulatory requirements and dispute resolution capabilities.
Provide support for deposit capture technology (scanner installations, mobile capture connections, ATM/ITM connectivity) and elevate complex technical issues.
Interpret payment data, files, and system logs to identify root causes of technical issues.
Provide information on system capabilities and configuration options so credit unions can determine appropriate solutions.
Cross‑Functional Collaboration
Work with Implementation, Product Management, Sales, Compliance, Operations, and Support teams to resolve credit union needs.
Collaborate with Payment Application Analysts to resolve technical issues requiring system‑level intervention.
Contribute credit union feedback to inform process and product improvements.
Continuous Learning & Professional Development
Obtain payment industry accreditations.
Stay current on payment industry changes and regulatory updates.
Expand expertise across multiple payment types and rails.
Required Qualifications
High school diploma or GED with a minimum of 3 years of experience in payment operations within a payment processor, fintech, or financial institution.
Demonstrated advanced competency in 2 or more payment types (ACH, wires, foreign wires, foreign checks, instant payments, bill pay, checks, deposit capture).
Understanding of payment rail mechanics, exception handling, and reconciliation processes.
Working knowledge of payment compliance frameworks and regulatory requirements (Reg E, Reg CC, NACHA rules, UCC Articles 3, 4, 4A, BSA/AML, OFAC).
Strong PC skills; proficiency in Microsoft Outlook, Word, Excel, and CRM. Will be trained on in‑house systems supported by Vizo Financial.
Strong relationship‑building skills focused on education and guidance.
Ability to balance multiple credit union interactions.
Patience and thoroughness in problem exploration.
Ability to diagnose problems requiring technical, regulatory, and risk expertise.
Excellent active listening skills; ability to ask probing questions to understand full context.
Outstanding verbal and written communication skills; ability to explain complex concepts clearly.
Critical thinking and judgment to navigate situations without scripts.
Collaborative mindset with ability to work effectively across teams.
Self‑motivated with commitment to continuous learning.
Preferred Qualifications
Experience across 3 or more payment types or rails.
Experience working with financial institutions on payment scenarios and problem resolution.
Certifications (Preferred)
Accredited ACH Professional (AAP)
Accredited Faster Payments Professional (AFPP)
National Check Professional (NCP)
Accredited Payment Risk Professional (APRP)
Compensation and Benefits Salary Range: Starting at $24.00 per hour.
Work Schedule: Monday – Friday, 10:00 a.m. – 6:00 p.m. (Initial training period for approximately one month will be Monday – Friday, 8:30 a.m. – 4:30 p.m.)
Travel: The position requires travel to the Middletown, PA office once per year for up to a 4‑night stay for scheduled in‑person team collaboration, training, and professional development.
Complete health benefits package (medical, prescription, dental, vision)
Excellent 401(k) program
Fully paid life insurance and disability benefits
11 paid holidays; 18 PTO days (PTO increases based on tenure)
Tuition reimbursement
Community Volunteer Leave
Company Overview Vizo Financial Corporate Credit Union’s goal is to accelerate credit union success through proven insight, unmatched expertise, and trusted partnerships. It is a state‐chartered corporate credit union that serves CUSOs, leagues, chapters and more than 1,100 credit unions in the U.S. and Canada. Vizo Financial provides money management, payments, technology, risk management and people development solutions.
Why Apply?
Employee‑focused company
Competitive salary and benefits package
Professional development opportunities
At Vizo Financial we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
#J-18808-Ljbffr