Field Service Representative - Columbus
The Auto Club Group, Columbus, GA, United States
Job Type
Full time – Exempt/Non Exempt: Hourly
Job Description Join America's most trusted brand with over 100 years of service.
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program and professional certification reimbursement program
AAA Membership
Discounts, perks, and rewards
Day in the Life The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Responsibilities
Perform retention calls, process applications, renewals, amendments, resolve customer problems, and sell membership and financial products (credit cards).
Provide price quotes on all insurance products, factoring applicable rules and discounts to complete the sale.
Take insurance payments (initial, installment, lapse, or reinstatement).
Respond to customer insurance inquiries and explain product features and Auto Club Group service advantages.
Refer to agent when appropriate.
Recognize and promote cross‑sale opportunities within policy changes.
Provide customer assistance through sales processing activities and assist management and agents as needed.
Conduct outbound promotional and retention call activities per management request.
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
Receive and resolve member/customer complaints and seek assistance from management as necessary.
Participate in office events to generate insurance revenue and support local community activities.
Fulfill, maintain and service insurance policies.
Respond to inquiries regarding insurance availability, eligibility, coverage and prepare insurance proposals, policy changes, transfers, and billing clarification.
Contact members or insureds regarding delinquent memberships or late premium payments and solicit reinstatements if policies are canceled.
Verify new business applications.
Refer relevant members/insureds to other lines of business (e.g., Travel and Life).
Process insurance and membership payments.
Update electronic member information.
Maintain filing systems and provide general Agency support.
Salary Starting hourly wage of $23.00 – $25.50 per hour, based on experience.
Required Qualifications
A current Property & Casualty Insurance license.
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.
Education
High School Diploma or equivalent.
Work Experience
Provide a high level of customer‑focused service.
Service insurance policies and process applications, renewals, and amendments.
Respond to billing and coverage questions.
Process monetary transactions and take payments.
Promote the sales of insurance products and services using established guidelines.
Present complex information in a clear and concise manner.
Knowledge and Skills
Analyze member/potential customer insurance needs and determine appropriate levels of coverage.
Prepare appropriate rate quotations.
Organize, plan and promote the sale of ACG insurance and membership products and services.
Perform outbound service calls.
Maintain accurate records.
Understand insurance terminology, general regulations, underwriting procedures, and sales regulatory and compliance guidelines.
Use insurance and membership systems (e.g., PPS, POS, IMS, IPM).
Work effectively in a team environment.
Work independently with minimal supervision.
Exceed member expectations in professionalism, efficient customer service, and workspace maintenance.
Proficient in Microsoft Office products.
Read, comprehend, and communicate clearly in the work environment and with the public.
Perform accurate mathematical calculations for monetary transactions.
Work under pressure in a high‑volume, fast‑paced customer service environment.
Successfully complete required training on all Auto Club Group products and services.
Work Environment Work in a temperature‑controlled office environment. Willingness and ability to work irregular hours, including weekends, holidays, and community events.
Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Additional Workplace Requirements Regular and reliable attendance is essential for the function of this job.
Every applicant offered employment will be required to consent to a background and drug screen as required by the position.
Legal Disclaimers Possible job functions include those described above but are not exhaustive. Reasonable accommodations will be made for otherwise qualified applicants as needed.
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Job Description Join America's most trusted brand with over 100 years of service.
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program and professional certification reimbursement program
AAA Membership
Discounts, perks, and rewards
Day in the Life The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Responsibilities
Perform retention calls, process applications, renewals, amendments, resolve customer problems, and sell membership and financial products (credit cards).
Provide price quotes on all insurance products, factoring applicable rules and discounts to complete the sale.
Take insurance payments (initial, installment, lapse, or reinstatement).
Respond to customer insurance inquiries and explain product features and Auto Club Group service advantages.
Refer to agent when appropriate.
Recognize and promote cross‑sale opportunities within policy changes.
Provide customer assistance through sales processing activities and assist management and agents as needed.
Conduct outbound promotional and retention call activities per management request.
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
Receive and resolve member/customer complaints and seek assistance from management as necessary.
Participate in office events to generate insurance revenue and support local community activities.
Fulfill, maintain and service insurance policies.
Respond to inquiries regarding insurance availability, eligibility, coverage and prepare insurance proposals, policy changes, transfers, and billing clarification.
Contact members or insureds regarding delinquent memberships or late premium payments and solicit reinstatements if policies are canceled.
Verify new business applications.
Refer relevant members/insureds to other lines of business (e.g., Travel and Life).
Process insurance and membership payments.
Update electronic member information.
Maintain filing systems and provide general Agency support.
Salary Starting hourly wage of $23.00 – $25.50 per hour, based on experience.
Required Qualifications
A current Property & Casualty Insurance license.
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.
Education
High School Diploma or equivalent.
Work Experience
Provide a high level of customer‑focused service.
Service insurance policies and process applications, renewals, and amendments.
Respond to billing and coverage questions.
Process monetary transactions and take payments.
Promote the sales of insurance products and services using established guidelines.
Present complex information in a clear and concise manner.
Knowledge and Skills
Analyze member/potential customer insurance needs and determine appropriate levels of coverage.
Prepare appropriate rate quotations.
Organize, plan and promote the sale of ACG insurance and membership products and services.
Perform outbound service calls.
Maintain accurate records.
Understand insurance terminology, general regulations, underwriting procedures, and sales regulatory and compliance guidelines.
Use insurance and membership systems (e.g., PPS, POS, IMS, IPM).
Work effectively in a team environment.
Work independently with minimal supervision.
Exceed member expectations in professionalism, efficient customer service, and workspace maintenance.
Proficient in Microsoft Office products.
Read, comprehend, and communicate clearly in the work environment and with the public.
Perform accurate mathematical calculations for monetary transactions.
Work under pressure in a high‑volume, fast‑paced customer service environment.
Successfully complete required training on all Auto Club Group products and services.
Work Environment Work in a temperature‑controlled office environment. Willingness and ability to work irregular hours, including weekends, holidays, and community events.
Equal Opportunity Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Additional Workplace Requirements Regular and reliable attendance is essential for the function of this job.
Every applicant offered employment will be required to consent to a background and drug screen as required by the position.
Legal Disclaimers Possible job functions include those described above but are not exhaustive. Reasonable accommodations will be made for otherwise qualified applicants as needed.
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