Merchant Funding Specialist
FirstCash, Coppell, TX, United States
Merchant Funding Specialist
The Merchant Funding Specialist is responsible for engaging existing American First Finance merchants via phone to enhance utilization and improve performance. This role works closely with merchants, sales teams, technology partners, and internal stakeholders to strengthen merchant relationships. It requires a customer-focused mindset, strong communication skills, and a proactive, solution-oriented approach. The pace is fast, ideal for a driven, efficient, and collaborative individual who can also work independently.
Deliver a first-class customer experience that reflects AFF’s Core Values.
What We Offer
Competitive compensation
Paid time off, 401(k) matching, medical, dental, and vision benefits
Advancement opportunities in a high-growth organization
A diverse, collaborative, and fun work environment
Key Responsibilities
Provide prompt, high-quality service for all inbound merchant communications
Conduct outbound calls to drive merchant performance and engagement
Accurately document interactions in Sugar CRM
Share merchant feedback with AFF management
Prioritize tasks to ensure efficient merchant support
Resolve merchant requests submitted via Sugar CRM
Manage updated agreements based on new terms
Maintain expert knowledge of product/program terms and merchant settings
Update merchant profiles with changes to contact, banking, or risk data
Coordinate merchant training when needed
Support dealer receivable balance management
Administer merchant incentive programs
Facilitate funding support for existing merchants
Perform other duties as assigned
Minimum Requirements
High school diploma (additional education is a plus)
At least 3 years of experience in operations, financial services, or merchant services
Proficiency in Microsoft Outlook, Word, and Excel
Strong time management, organizational, and analytical skills
Excellent verbal and written communication
Goal-oriented and persuasive
Detail-oriented with strong process focus
Preferred Qualifications
College degree
Bilingual in English and Spanish
Experience in tele-sales
Background in consumer finance
Experience in dealer retention and relationship management
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre‑owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non‑recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease‑to‑own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt‑in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
#J-18808-Ljbffr
Deliver a first-class customer experience that reflects AFF’s Core Values.
What We Offer
Competitive compensation
Paid time off, 401(k) matching, medical, dental, and vision benefits
Advancement opportunities in a high-growth organization
A diverse, collaborative, and fun work environment
Key Responsibilities
Provide prompt, high-quality service for all inbound merchant communications
Conduct outbound calls to drive merchant performance and engagement
Accurately document interactions in Sugar CRM
Share merchant feedback with AFF management
Prioritize tasks to ensure efficient merchant support
Resolve merchant requests submitted via Sugar CRM
Manage updated agreements based on new terms
Maintain expert knowledge of product/program terms and merchant settings
Update merchant profiles with changes to contact, banking, or risk data
Coordinate merchant training when needed
Support dealer receivable balance management
Administer merchant incentive programs
Facilitate funding support for existing merchants
Perform other duties as assigned
Minimum Requirements
High school diploma (additional education is a plus)
At least 3 years of experience in operations, financial services, or merchant services
Proficiency in Microsoft Outlook, Word, and Excel
Strong time management, organizational, and analytical skills
Excellent verbal and written communication
Goal-oriented and persuasive
Detail-oriented with strong process focus
Preferred Qualifications
College degree
Bilingual in English and Spanish
Experience in tele-sales
Background in consumer finance
Experience in dealer retention and relationship management
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre‑owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non‑recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease‑to‑own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt‑in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
#J-18808-Ljbffr