Service Desk Analyst
TEKsystems, Chicago, IL, United States
Seeking a talented IT Support Specialist to join its team. In this role, you will leverage your expertise with ServiceNow or similar IT Service Management (ITSM) platforms to deliver exceptional end‑user support and resolve technical issues efficiently. This position offers the opportunity to work in a collaborative, fast‑paced environment supporting a mission‑critical technology infrastructure.
The ideal candidate will demonstrate strong technical knowledge, excellent communication skills, and a commitment to high‑quality customer service. You will play a key role in maintaining and supporting technology systems by troubleshooting, escalating, and resolving IT incidents while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
Provide timely IT support to end users, addressing hardware, software, and network issues
Utilize ServiceNow or comparable ITSM tools to log, track, and resolve incidents and service requests
Collaborate with internal teams to ensure seamless operation of IT systems and applications
Follow established procedures, security standards, and regulatory guidelines for troubleshooting and escalation
Document solutions and maintain knowledge base content to support future troubleshooting efforts
Participate in IT projects and initiatives designed to enhance the organization’s technology infrastructure
Qualifications
Proven experience in IT support roles, preferably in regulated or corporate environments
Hands‑on familiarity with ServiceNow or similar ITSM platforms
Strong troubleshooting skills across a range of IT hardware, software, and systems
Excellent written and verbal communication skills
Ability to work independently while contributing effectively to a collaborative team
Knowledge of compliance and security practices is a plus
Skills
Help Desk Support
Technical Support
Customer Service
Active Directory
Windows 10 & 11
ServiceNow / ITSM Tools
Office 365 (O365)
Ticketing Systems
Password Resets
VPN Support
Microsoft Office / Outlook
Top Skills
Help Desk / IT Support
Customer Service
Active Directory
Windows
ServiceNow
Office 365
Ticketing Systems
Additional Skills & Qualifications
Have hands‑on experience with Active Directory, including password resets and user onboarding/offboarding
Be proficient with Microsoft 365, including Exchange and Outlook, and able to assign/check licenses
Have familiarity with SharePoint (nice to have)
Support Windows 10 and 11 environments
Troubleshoot VPN connectivity issues
Work with Virtual Desktop Infrastructure (VDI) solutions
Manage and troubleshoot Multi‑Factor Authentication (MFA) issues
Perform laptop reimaging
Have experience with Intune for mobile device management (MDM), including profile setup and application troubleshooting
Be comfortable using ticketing systems to track and resolve technical issues
Experience Level Intermediate Level
Job Type & Location Contract position based out of Chicago, IL.
Pay and Benefits Pay range: $23.00 - $26.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Chicago, IL.
Application Deadline Anticipated to close on Apr 17, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The ideal candidate will demonstrate strong technical knowledge, excellent communication skills, and a commitment to high‑quality customer service. You will play a key role in maintaining and supporting technology systems by troubleshooting, escalating, and resolving IT incidents while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
Provide timely IT support to end users, addressing hardware, software, and network issues
Utilize ServiceNow or comparable ITSM tools to log, track, and resolve incidents and service requests
Collaborate with internal teams to ensure seamless operation of IT systems and applications
Follow established procedures, security standards, and regulatory guidelines for troubleshooting and escalation
Document solutions and maintain knowledge base content to support future troubleshooting efforts
Participate in IT projects and initiatives designed to enhance the organization’s technology infrastructure
Qualifications
Proven experience in IT support roles, preferably in regulated or corporate environments
Hands‑on familiarity with ServiceNow or similar ITSM platforms
Strong troubleshooting skills across a range of IT hardware, software, and systems
Excellent written and verbal communication skills
Ability to work independently while contributing effectively to a collaborative team
Knowledge of compliance and security practices is a plus
Skills
Help Desk Support
Technical Support
Customer Service
Active Directory
Windows 10 & 11
ServiceNow / ITSM Tools
Office 365 (O365)
Ticketing Systems
Password Resets
VPN Support
Microsoft Office / Outlook
Top Skills
Help Desk / IT Support
Customer Service
Active Directory
Windows
ServiceNow
Office 365
Ticketing Systems
Additional Skills & Qualifications
Have hands‑on experience with Active Directory, including password resets and user onboarding/offboarding
Be proficient with Microsoft 365, including Exchange and Outlook, and able to assign/check licenses
Have familiarity with SharePoint (nice to have)
Support Windows 10 and 11 environments
Troubleshoot VPN connectivity issues
Work with Virtual Desktop Infrastructure (VDI) solutions
Manage and troubleshoot Multi‑Factor Authentication (MFA) issues
Perform laptop reimaging
Have experience with Intune for mobile device management (MDM), including profile setup and application troubleshooting
Be comfortable using ticketing systems to track and resolve technical issues
Experience Level Intermediate Level
Job Type & Location Contract position based out of Chicago, IL.
Pay and Benefits Pay range: $23.00 - $26.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Chicago, IL.
Application Deadline Anticipated to close on Apr 17, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr