Customer Service Representative
MFCP - Motion & Flow Control Products, Inc., West Sacramento, CA, United States
Description
MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting‑edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.
Position Summary Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead‑times from customers. CSRs prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSRs coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.
Primary Duties
Answers telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, OEMs and distributors.
Provides support to the Outside Sales Team.
Uses an ERP system to retrieve customer information, stock status, purchase order status, and to make changes on customer purchase orders. Ensures correct codes are used.
Tracks and follows up on inquiries, quotations and orders through the ERP system; works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
Interfaces with suppliers on technical, pricing and delivery issues in a timely manner.
Assists accounts receivable with payment and credit hold issues.
Addresses and resolves all customer requests and/or complaints using a positive, creative approach.
Collaborates with all appropriate departments and personnel to ensure customer satisfaction.
Note: this job description is not a comprehensive listing of activities and may change at any time without notice.
Basic Requirements
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship‑building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi‑task in a fast‑paced environment.
Strong computer skills, including MS Office (Word, Excel & Outlook); willingness to learn new software. Experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature, and a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with product lines a plus.
Physical Demands And Work Environment
Work environment for a Customer Service Representative is mainly office, but may vary including:
Warehouse with moving equipment.
Fluctuating temperature and inventory in various storage arrangements.
Office work, manufacturing, machine shops, agricultural operations and other business operations of vendors and customers.
The physical demands and work environment reflected are representative of those encountered when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities to perform essential functions.
Salary $27–$31/hour, depends on experience.
Benefits
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs – Employee referral program
Earned Wage Access
Training and progressive development programs available
Candidates are subject to pre‑employment criminal background, drug screen, DMV record review, and reference checks.
The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. This Employer Participates in E‑Verify.
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Position Summary Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead‑times from customers. CSRs prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSRs coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.
Primary Duties
Answers telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, OEMs and distributors.
Provides support to the Outside Sales Team.
Uses an ERP system to retrieve customer information, stock status, purchase order status, and to make changes on customer purchase orders. Ensures correct codes are used.
Tracks and follows up on inquiries, quotations and orders through the ERP system; works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
Interfaces with suppliers on technical, pricing and delivery issues in a timely manner.
Assists accounts receivable with payment and credit hold issues.
Addresses and resolves all customer requests and/or complaints using a positive, creative approach.
Collaborates with all appropriate departments and personnel to ensure customer satisfaction.
Note: this job description is not a comprehensive listing of activities and may change at any time without notice.
Basic Requirements
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship‑building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi‑task in a fast‑paced environment.
Strong computer skills, including MS Office (Word, Excel & Outlook); willingness to learn new software. Experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature, and a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with product lines a plus.
Physical Demands And Work Environment
Work environment for a Customer Service Representative is mainly office, but may vary including:
Warehouse with moving equipment.
Fluctuating temperature and inventory in various storage arrangements.
Office work, manufacturing, machine shops, agricultural operations and other business operations of vendors and customers.
The physical demands and work environment reflected are representative of those encountered when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities to perform essential functions.
Salary $27–$31/hour, depends on experience.
Benefits
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs – Employee referral program
Earned Wage Access
Training and progressive development programs available
Candidates are subject to pre‑employment criminal background, drug screen, DMV record review, and reference checks.
The Fair Chance Act prohibits an employer from discriminating against anyone’s conviction history before a job offer has been made. This Employer Participates in E‑Verify.
#J-18808-Ljbffr