Remote Experienced Generalist Writer - AI Trainer ($45-$45 per hour)
Mercor, Carlsbad, CA, United States
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do Viasat’s Carlsbad Secure Network Systems (SNS) Department needs an experienced Technical Writer to assist in generating technical documents related to software/hardware, installation/operation/maintenance manuals, security configuration, network architecture, system interface, data flow, and other related customer deliverables. The writer will also manage the subsequent products produced from those efforts (e.g., Agile, Perforce, etc.) and any repositories where such information is actively being worked or stored (e.g., Wiki pages, SharePoint, etc.).
The writer will lead documentation efforts with engineering support for various teams within the SNS group, handling Program Manager and Engineering support requests and using other Technical Publication team members for surge support when required. They will work out of Carlsbad, but be expected to support the SNS group at any Viasat location.
The writer will be embedded with the SNS group to achieve the Technical Publications team’s 80%-20% support goal; attaining an 80% solution with 20% engineering engagement.
Job Responsibilities
Provide SNS documentation support to increase engineering efficiency, consistency, and quality.
Establish documentation standards and ensure adherence to industry standards (e.g., DoD, Mil, NIST, ISO, etc.).
Provide graphic design and publication support.
Provide configuration management and quality control.
Analyze product specifications, use products, and work with subject matter experts.
Perform other document release activities as needed (e.g., translations coordination, technical reviews, etc.).
Test documentation deliverables against product functionality.
What you'll need
5-8 years of technical writing experience in the networking/software/hardware/cybersecurity space.
Secret Clearance required.
Bachelor’s degree or equivalent experience.
Experience reading technical schematics.
Ability to translate complex technical concepts into clear, concise documentation for varying audiences.
Experience working with assembly/sub-assembly build records.
Strong interpersonal and communications skills.
Working in a fast-paced, deadline-driven, and complex environment.
Comfortable and effective working under pressure and practicing strong organizational skills when faced with multiple, time-sensitive priorities.
Solid critical thinking, problem resolution, and time management skills.
Ability to work in a manufacturing environment; taking photos and notes in constrained areas.
Working knowledge of Microsoft Office Suite; Word, Excel, Visio, and PowerPoint.
Working knowledge of Adobe Creative Cloud Suite; Photoshop and Illustrator.
This is an onsite role based in Carlsbad, CA
Preferred Experience
Confluence – Wiki Design
SolidWorks – CAD Design
Visual Basic – Application Tools
Electronic documentation authoring tools – Adobe FrameMaker, MadCap Flare, or SGML/XML
Computer networking experience.
DoD or Military experience.
Salary range $78,000.00 – $123,500.00 annually (base pay may vary depending on location and experience). For specific work locations within San Jose, the San Francisco Bay area and New York City Metropolitan area, the base pay range is $93,000.00 – $140,000.00 annually. Additional compensation may include cash or stock incentives and benefits.
EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
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About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do Viasat’s Carlsbad Secure Network Systems (SNS) Department needs an experienced Technical Writer to assist in generating technical documents related to software/hardware, installation/operation/maintenance manuals, security configuration, network architecture, system interface, data flow, and other related customer deliverables. The writer will also manage the subsequent products produced from those efforts (e.g., Agile, Perforce, etc.) and any repositories where such information is actively being worked or stored (e.g., Wiki pages, SharePoint, etc.).
The writer will lead documentation efforts with engineering support for various teams within the SNS group, handling Program Manager and Engineering support requests and using other Technical Publication team members for surge support when required. They will work out of Carlsbad, but be expected to support the SNS group at any Viasat location.
The writer will be embedded with the SNS group to achieve the Technical Publications team’s 80%-20% support goal; attaining an 80% solution with 20% engineering engagement.
Job Responsibilities
Provide SNS documentation support to increase engineering efficiency, consistency, and quality.
Establish documentation standards and ensure adherence to industry standards (e.g., DoD, Mil, NIST, ISO, etc.).
Provide graphic design and publication support.
Provide configuration management and quality control.
Analyze product specifications, use products, and work with subject matter experts.
Perform other document release activities as needed (e.g., translations coordination, technical reviews, etc.).
Test documentation deliverables against product functionality.
What you'll need
5-8 years of technical writing experience in the networking/software/hardware/cybersecurity space.
Secret Clearance required.
Bachelor’s degree or equivalent experience.
Experience reading technical schematics.
Ability to translate complex technical concepts into clear, concise documentation for varying audiences.
Experience working with assembly/sub-assembly build records.
Strong interpersonal and communications skills.
Working in a fast-paced, deadline-driven, and complex environment.
Comfortable and effective working under pressure and practicing strong organizational skills when faced with multiple, time-sensitive priorities.
Solid critical thinking, problem resolution, and time management skills.
Ability to work in a manufacturing environment; taking photos and notes in constrained areas.
Working knowledge of Microsoft Office Suite; Word, Excel, Visio, and PowerPoint.
Working knowledge of Adobe Creative Cloud Suite; Photoshop and Illustrator.
This is an onsite role based in Carlsbad, CA
Preferred Experience
Confluence – Wiki Design
SolidWorks – CAD Design
Visual Basic – Application Tools
Electronic documentation authoring tools – Adobe FrameMaker, MadCap Flare, or SGML/XML
Computer networking experience.
DoD or Military experience.
Salary range $78,000.00 – $123,500.00 annually (base pay may vary depending on location and experience). For specific work locations within San Jose, the San Francisco Bay area and New York City Metropolitan area, the base pay range is $93,000.00 – $140,000.00 annually. Additional compensation may include cash or stock incentives and benefits.
EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
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