Remote Call Center Representative
TEKsystems, Sandy Springs, GA, United States
Account Services Representative
Start Dates:
5/4 & 5/26
Training Schedule
May 4 (Training):
9:00am-5:30pm (Mon-Fri)
May 26 (Training):
8:00am-4:30pm (Mon-Fri)
Normal Schedule After Training (May 4 train):
Start times 12:30pm-1:30pm (FLEX), shift ends 9:00pm-10:00pm. Must be available to work either Saturday or Sunday.
Normal Schedule After Training (May 26 train):
Start times 1:00pm-3:00pm (FLEX), shift ends 9:30pm-11:30pm. Must be available to work either Saturday or Sunday.
Work Environment
100% Remote
All team members are required to reside within a 60-mile radius of the local Training Hub in Sandy Springs, Georgia.
Cannot use satellite, hotspots, wireless point-to-point, extenders, Wi-Fi, or pay-per-data services.
Minimum of 50 Mbps download speed and 25 Mbps upload speed.
Ethernet connection is required.
Ability to set up and install workstation equipment within 8‑12 feet of modem/router with provided cables. Two ports needed per workstation.
Do not attempt to use a longer cable—equipment will not work satisfactorily.
Internet service providers may install additional hard‑wired connections upon request; any associated expense is not reimbursed by the client.
The desk must have adequate space for two monitors, a phone, keyboard, and mouse.
Workspace must be free of distractions (family members, children, barking dogs, TV, etc.).
A previously established/installed high‑speed internet connection (non‑satellite) that is not public or shared. Client will not provide or reimburse for it.
Training
Duration: 15 working days (11 days trainer‑led instruction, 4 days field exercises on the phone).
After training, a two‑week nesting period onsite, taking calls, daily one‑hour debriefs, and extra guidance from the supervisor. Work assigned shift Mon‑Fri.
After nesting, work the assigned shift and schedule (Mon‑Sat or Sun‑Fri) must meet teleworking guidelines including satisfactory performance & attendance.
Candidates must complete Bridge training along with other expectations of attendance/performance and conversations with their supervisor.
Responsibilities
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts to other members or financial institutions.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
Order debit cards for new and existing members.
Perform debit card research related to transactions on members' debit cards and limit increases.
Handle lost, stolen or misplaced debit card queries.
Submit disputes for unauthorized electronic checks.
Release Direct Deposits.
Perform complex account transactions such as account shutdown and stop payments on checks.
Qualifications
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision‑making skills.
Adaptability and accountability.
Shifts & Scheduling
Representatives will receive their schedule two weeks ahead of time and will only be scheduled five days a week but must be flexible.
Pay & Benefits
Hourly pay: $19.50 per hour.
Medical, dental & vision.
Critical Illness, Accident & Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation, or sick leave).
Application Deadline This position is anticipated to close on Apr 17, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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5/4 & 5/26
Training Schedule
May 4 (Training):
9:00am-5:30pm (Mon-Fri)
May 26 (Training):
8:00am-4:30pm (Mon-Fri)
Normal Schedule After Training (May 4 train):
Start times 12:30pm-1:30pm (FLEX), shift ends 9:00pm-10:00pm. Must be available to work either Saturday or Sunday.
Normal Schedule After Training (May 26 train):
Start times 1:00pm-3:00pm (FLEX), shift ends 9:30pm-11:30pm. Must be available to work either Saturday or Sunday.
Work Environment
100% Remote
All team members are required to reside within a 60-mile radius of the local Training Hub in Sandy Springs, Georgia.
Cannot use satellite, hotspots, wireless point-to-point, extenders, Wi-Fi, or pay-per-data services.
Minimum of 50 Mbps download speed and 25 Mbps upload speed.
Ethernet connection is required.
Ability to set up and install workstation equipment within 8‑12 feet of modem/router with provided cables. Two ports needed per workstation.
Do not attempt to use a longer cable—equipment will not work satisfactorily.
Internet service providers may install additional hard‑wired connections upon request; any associated expense is not reimbursed by the client.
The desk must have adequate space for two monitors, a phone, keyboard, and mouse.
Workspace must be free of distractions (family members, children, barking dogs, TV, etc.).
A previously established/installed high‑speed internet connection (non‑satellite) that is not public or shared. Client will not provide or reimburse for it.
Training
Duration: 15 working days (11 days trainer‑led instruction, 4 days field exercises on the phone).
After training, a two‑week nesting period onsite, taking calls, daily one‑hour debriefs, and extra guidance from the supervisor. Work assigned shift Mon‑Fri.
After nesting, work the assigned shift and schedule (Mon‑Sat or Sun‑Fri) must meet teleworking guidelines including satisfactory performance & attendance.
Candidates must complete Bridge training along with other expectations of attendance/performance and conversations with their supervisor.
Responsibilities
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts to other members or financial institutions.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
Order debit cards for new and existing members.
Perform debit card research related to transactions on members' debit cards and limit increases.
Handle lost, stolen or misplaced debit card queries.
Submit disputes for unauthorized electronic checks.
Release Direct Deposits.
Perform complex account transactions such as account shutdown and stop payments on checks.
Qualifications
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision‑making skills.
Adaptability and accountability.
Shifts & Scheduling
Representatives will receive their schedule two weeks ahead of time and will only be scheduled five days a week but must be flexible.
Pay & Benefits
Hourly pay: $19.50 per hour.
Medical, dental & vision.
Critical Illness, Accident & Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation, or sick leave).
Application Deadline This position is anticipated to close on Apr 17, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr