Customer Service Representative - Medical Equipment (Seattle)
TEKsystems, Seattle, WA, United States
Professional Summary
The Patient Support Specialist plays a key role in delivering highquality care by assisting patients with the setup and use of CPAP equipment while providing essential support to a team of physicians. This position blends customer service, technical equipment setup, and administrative coordination to ensure patients receive a seamless and positive experience. The ideal candidate is detailoriented, comfortable working in a fastpaced clinical environment, and committed to supporting both patients and medical staff with professionalism and compassion.
Key Responsibilities
Set up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.
Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.
Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.
Manage multiline phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.
Accurately enter patient and equipment data into electronic systems.
Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.
Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.
Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.
Qualifications
High School Diploma or GED
1+ year of customer service or customer resolution experience
Experience using multiline phone systems and navigating multiple software applications
Strong verbal communication skills and comfort working on the phone
Ability to sit, stand, and walk for extended periods
Ability to accurately enter data and learn new software systems
Preferred:
Medical experience, including Respiratory Therapy or Nursing experience
Knowledge of home medical equipment, including product types, placement, availability, and pricing
Ability to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks) #westpriority
Job Type & Location Contract to Hire position based out of Seattle, WA.
Pay and Benefits Pay range: $21.00 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Seattle, WA.
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Set up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.
Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.
Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.
Manage multiline phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.
Accurately enter patient and equipment data into electronic systems.
Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.
Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.
Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.
Qualifications
High School Diploma or GED
1+ year of customer service or customer resolution experience
Experience using multiline phone systems and navigating multiple software applications
Strong verbal communication skills and comfort working on the phone
Ability to sit, stand, and walk for extended periods
Ability to accurately enter data and learn new software systems
Preferred:
Medical experience, including Respiratory Therapy or Nursing experience
Knowledge of home medical equipment, including product types, placement, availability, and pricing
Ability to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks) #westpriority
Job Type & Location Contract to Hire position based out of Seattle, WA.
Pay and Benefits Pay range: $21.00 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Seattle, WA.
Application Deadline This position is anticipated to close on Apr 17, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr