Customer Service Representative (CSR)
McCandless Plumbing & Excavation, Boomertown, NY, United States
McCandless Family of Brands (McCandless Well Drilling + McCandless Plumbing & Excavation)
Location:
Busti, NY
Hours:
35–40 hours per week
Pay:
$18–$22/hour (based on experience)
About Us The McCandless Family of Brands is built around reliable service, strong communication, and doing things right the first time. Across our well drilling and plumbing & excavation divisions, we serve our community with urgency, professionalism, and pride.
Position Overview This is not your typical “answer-the-phone” role. Our Customer Service Representative is the front line of the business—responsible for managing incoming calls, capturing and qualifying leads, scheduling jobs, and ensuring nothing slips through the cracks. If you thrive in a fast-paced environment and take pride in keeping things organized and moving efficiently, this role is for you.
Key Responsibilities
Answer inbound calls and respond to customer inquiries promptly and professionally
Capture and input new leads accurately into the system
Schedule jobs efficiently, optimizing routes and technician availability
Coordinate between customers, field technicians, and internal team members
Maintain organized records of calls, jobs, and customer communications
Follow up on leads and unscheduled estimates to improve close rates
Ensure fast response times (“speed to lead”) and a seamless customer experience
Assist with general administrative tasks as needed
What Success Looks Like
Leads are responded to quickly and consistently
Schedules are full, efficient, and well-communicated
Customers feel taken care of from first contact to job completion
Nothing falls through the cracks
Qualifications
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Comfortable using computers, scheduling software, and basic office tools
Ability to stay calm and efficient in a fast-paced environment
Detail-oriented with strong follow-through
Previous CSR, dispatching, or administrative experience preferred (but not required)
Why Join McCandless?
Stable, growing local company
Team-oriented environment
Opportunity to play a key role in daily operations
Competitive hourly pay with room to grow
How to Apply If you’re someone who likes to stay organized, move fast, and keep things running smoothly—we’d love to hear from you. Send us a message or apply today.
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Location:
Busti, NY
Hours:
35–40 hours per week
Pay:
$18–$22/hour (based on experience)
About Us The McCandless Family of Brands is built around reliable service, strong communication, and doing things right the first time. Across our well drilling and plumbing & excavation divisions, we serve our community with urgency, professionalism, and pride.
Position Overview This is not your typical “answer-the-phone” role. Our Customer Service Representative is the front line of the business—responsible for managing incoming calls, capturing and qualifying leads, scheduling jobs, and ensuring nothing slips through the cracks. If you thrive in a fast-paced environment and take pride in keeping things organized and moving efficiently, this role is for you.
Key Responsibilities
Answer inbound calls and respond to customer inquiries promptly and professionally
Capture and input new leads accurately into the system
Schedule jobs efficiently, optimizing routes and technician availability
Coordinate between customers, field technicians, and internal team members
Maintain organized records of calls, jobs, and customer communications
Follow up on leads and unscheduled estimates to improve close rates
Ensure fast response times (“speed to lead”) and a seamless customer experience
Assist with general administrative tasks as needed
What Success Looks Like
Leads are responded to quickly and consistently
Schedules are full, efficient, and well-communicated
Customers feel taken care of from first contact to job completion
Nothing falls through the cracks
Qualifications
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Comfortable using computers, scheduling software, and basic office tools
Ability to stay calm and efficient in a fast-paced environment
Detail-oriented with strong follow-through
Previous CSR, dispatching, or administrative experience preferred (but not required)
Why Join McCandless?
Stable, growing local company
Team-oriented environment
Opportunity to play a key role in daily operations
Competitive hourly pay with room to grow
How to Apply If you’re someone who likes to stay organized, move fast, and keep things running smoothly—we’d love to hear from you. Send us a message or apply today.
#J-18808-Ljbffr