Service Desk Analyst
Jobs via Dice, Hamilton, OH, United States
Tier 1 to Tier 2 Service Desk Analyst
Provide technical support to users and systems within a manufacturing environment. The ideal candidate will have a strong background in enterprise IT support, and some experience in biomanufacturing environment is highly preferred. This role requires hands‑on experience with Active Directory, Windows OS desktop, and O365 applications, with a preference for candidates with O365 administrative experience.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to end‑users in a manufacturing environment.
Handle a range of ticket requests, ensuring timely resolution and excellent customer service.
Support and manage Active Directory, Windows OS desktop, and O365 applications.
Perform O365 administrative tasks as needed.
Ensure compliance with GxP/GmP standards and protocols.
Troubleshoot and resolve hardware, software, and network issues.
Document and track all support activities in the ticketing system.
Collaborate with other IT team members to improve processes and support systems.
Required Skills
Windows
Active Directory
O365
O365 Admin
GxP/GmP compliance knowledge
Additional Qualifications
O365 administrative experience is preferred.
Strong problem‑solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Experience Level Intermediate Level
Job Type & Location Contract position based out of Hamilton, OH.
Pay & Benefits Pay range: $20.00 – $30.00/hr.
Benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in Hamilton, OH.
Application Deadline Position is anticipated to close on Apr 8, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to end‑users in a manufacturing environment.
Handle a range of ticket requests, ensuring timely resolution and excellent customer service.
Support and manage Active Directory, Windows OS desktop, and O365 applications.
Perform O365 administrative tasks as needed.
Ensure compliance with GxP/GmP standards and protocols.
Troubleshoot and resolve hardware, software, and network issues.
Document and track all support activities in the ticketing system.
Collaborate with other IT team members to improve processes and support systems.
Required Skills
Windows
Active Directory
O365
O365 Admin
GxP/GmP compliance knowledge
Additional Qualifications
O365 administrative experience is preferred.
Strong problem‑solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Experience Level Intermediate Level
Job Type & Location Contract position based out of Hamilton, OH.
Pay & Benefits Pay range: $20.00 – $30.00/hr.
Benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in Hamilton, OH.
Application Deadline Position is anticipated to close on Apr 8, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr