Banking Representative $24/HR
TEKsystems, Wakefield, MA, United States
Banking Customer Service Representative – Wakefield, MA
Immediate openings for Banking Customer Service Representative. Opportunity to work for one of the largest financial organizations in the area. Full time opportunity with room for advancement. Monday - Friday, all candidates must be able to work Saturday (still a 40 hour work week). Hybrid schedule offered. $24/hr.
Qualifications
2 years of call center experience or banking financial experience
Associate/Bachelor degree preferred
Microsoft Office proficient
Excellent communication skills
Responsibilities
Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
Provide a high level of customer service to all online banking end users.
Provide support to online banking call volume for the customer service center.
Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
Process new online account set-ups and perform ongoing maintenance to existing online accounts.
May be required to assist other areas of the call center on an as-needed basis.
Job Type & Location This is a Contract to Hire position based out of Wakefield, MA.
Pay and Benefits The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Wakefield, MA.
Application Deadline This position is anticipated to close on Apr 15, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Qualifications
2 years of call center experience or banking financial experience
Associate/Bachelor degree preferred
Microsoft Office proficient
Excellent communication skills
Responsibilities
Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
Provide a high level of customer service to all online banking end users.
Provide support to online banking call volume for the customer service center.
Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
Process new online account set-ups and perform ongoing maintenance to existing online accounts.
May be required to assist other areas of the call center on an as-needed basis.
Job Type & Location This is a Contract to Hire position based out of Wakefield, MA.
Pay and Benefits The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Wakefield, MA.
Application Deadline This position is anticipated to close on Apr 15, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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