Business & Communications Specialist
Towson University, Baltimore, MD, United States
Responsibilities and Duties
a. Provide leadership and direction for the development of the user experience through Slate and AdvantageDesign Group software (digital platforms) for incoming students and TU professional staff users. Serve as an advanced functional user of digital platforms, such as Slate, for orientation registrations and communications. Work in collaboration with University Admissions and Academic Advising to ensure accurate setup of all orientation registration processes.
b. Oversee communications campaigns for all orientation and incoming student-related communications through the Slate and Salesforce platforms, as well as social media. Expand the scope of New Student and Family Programs’ communication campaigns to students through Slate, Salesforce, the NSFP website, and social media using data analytics and performance data.
c. Collaborate with Administration & Finance to serve as the New Student & Family Programs’ Financial Reconciler to coordinate and reconcile financial transactions with the Student & University Billing Office and TU’s Financial Services/Deposit Management System (DMS). Ensure that proper budget management practices are met by reconciling and monitoring all point-of-sale transactions through Slate and manage all PCI compliance expectations set forth by the University related to point of sale operations.
d. Assist with budget review, financial reporting, purchase requisitions and orders, and planning for the department. Work with Procurement to follow procedures for large purchases and requisitions, assist with contract execution, and manage orders and payments for all catering for the department. Provide oversight of the student employee payroll, onboarding, and timekeeping processes.
e. Provide excellent customer service for all incoming students and their families, campus stakeholders, and community members in the office and during orientation programs. Manage front desk staffing, phone calls, and emails to the department. Independently handle procedural and substantive matters and inquiries or refer to others as appropriate.
The work hours for this position may include evenings and weekends as needed.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills Required Qualifications:
Bachelor's degree
Two years of customer service experience
Experience with social media and marketing
Experience with administration of Customer Relationship Management software or software operating systems
Preferred Qualifications:
Experience in higher education service setting
Experience with Slate, Salesforce, AdvantageDesign Group, and PeopleSoft systems
Experience with supply tracking, inventory and management
Experience with supervision of student employees in a collegiate environment
At least two years of social media and marketing experience
Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Apr 2, 2026
#J-18808-Ljbffr
a. Provide leadership and direction for the development of the user experience through Slate and AdvantageDesign Group software (digital platforms) for incoming students and TU professional staff users. Serve as an advanced functional user of digital platforms, such as Slate, for orientation registrations and communications. Work in collaboration with University Admissions and Academic Advising to ensure accurate setup of all orientation registration processes.
b. Oversee communications campaigns for all orientation and incoming student-related communications through the Slate and Salesforce platforms, as well as social media. Expand the scope of New Student and Family Programs’ communication campaigns to students through Slate, Salesforce, the NSFP website, and social media using data analytics and performance data.
c. Collaborate with Administration & Finance to serve as the New Student & Family Programs’ Financial Reconciler to coordinate and reconcile financial transactions with the Student & University Billing Office and TU’s Financial Services/Deposit Management System (DMS). Ensure that proper budget management practices are met by reconciling and monitoring all point-of-sale transactions through Slate and manage all PCI compliance expectations set forth by the University related to point of sale operations.
d. Assist with budget review, financial reporting, purchase requisitions and orders, and planning for the department. Work with Procurement to follow procedures for large purchases and requisitions, assist with contract execution, and manage orders and payments for all catering for the department. Provide oversight of the student employee payroll, onboarding, and timekeeping processes.
e. Provide excellent customer service for all incoming students and their families, campus stakeholders, and community members in the office and during orientation programs. Manage front desk staffing, phone calls, and emails to the department. Independently handle procedural and substantive matters and inquiries or refer to others as appropriate.
The work hours for this position may include evenings and weekends as needed.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills Required Qualifications:
Bachelor's degree
Two years of customer service experience
Experience with social media and marketing
Experience with administration of Customer Relationship Management software or software operating systems
Preferred Qualifications:
Experience in higher education service setting
Experience with Slate, Salesforce, AdvantageDesign Group, and PeopleSoft systems
Experience with supply tracking, inventory and management
Experience with supervision of student employees in a collegiate environment
At least two years of social media and marketing experience
Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Apr 2, 2026
#J-18808-Ljbffr