Director, Workforce Planning and Transformation
COMFORT SYSTEMS, Bentonville, AR, United States
Position Summary...
The Director, Workforce Planning and Transformation (International People) shapes and enables the future of the International organization. This leader designs and delivers AI-enabled, data-driven workforce strategies and operating models that improve cost structure, strengthen capability, and elevate decision quality across markets. Reporting into senior International People leadership, this role owns the multi-year workforce transformation roadmap—translating business strategy into modern, scalable, and digitally enabled People operating models. The Director partners closely with Market People leaders, Finance, Strategy, and Technology to redesign structures, rebalance work, and embed advanced analytics and AI into how People teams operate. This is a high-impact role focused on building a simpler, faster, and more intelligent International organization that is fit for the future.
What you’ll do... Workforce Strategy, Operating Model & Advanced Analytics
Develop and lead the International People workforce transformation strategy aligned to enterprise and market priorities.
Design future-ready, AI-enabled operating models that clarify accountabilities across Global, International, and Market teams.
Lead enterprise-level organization design initiatives, including spans and layers optimization, capability placement, and structural realignment.
Integrate advanced workforce analytics and predictive scenario planning into operating model and headcount decisions.
Build scalable workforce planning frameworks that enable markets to model cost, productivity, and capability trade-offs.
Use data and financial modeling to inform long-term workforce evolution and resource allocation.
AI-Enabled Workforce Transformation
Redesign People workflows and service models to leverage automation, self-service, and AI-assisted decision-making.
Partner with People Technology and Digital teams to embed AI tools into workforce planning, service delivery, and operational processes.
Rebalance work across human and automated capabilities to elevate strategic impact and reduce transactional complexity.
Establish governance frameworks to support responsible, scalable AI adoption across International markets.
Drive capability uplift within the People organization to operate effectively in an AI-enabled environment.
Organizational Architecture & Service Design
Define and implement scalable service models (e.g., COEs, shared services, market execution) to increase efficiency and effectiveness.
Standardize and simplify core People processes while preserving necessary market flexibility.
Embed continuous improvement principles into workforce and operating model redesign.
Ensure organization design decisions are outcome-driven, measurable, and sustainable.
Transformation Leadership & Market Partnership
Lead complex, multi-market transformation initiatives from strategy through execution and value realization.
Serve as a trusted advisor to International and Market People leaders on workforce strategy and structural decisions.
Drive strong change management practices to enable adoption of new operating models and AI-enabled ways of working.
Establish governance, metrics, and reporting to track transformation impact across cost, productivity, and associate experience.
Change Management & Adoption
Design and execute comprehensive change management strategies that drive adoption of new operating models, AI-enabled workflows, and People processes across markets.
Develop stakeholder engagement plans, tailored communications, training, and enablement materials for leaders and market teams.
Partner with Market People leaders to co-create localized adoption roadmaps and equip them with playbooks, toolkits, and coaching support.
Establish adoption metrics, reinforcement plans, and feedback loops to measure and sustain behavioral change and value realization.
Lead capability-building initiatives to up-skill People teams in change adoption, digital fluency, and AI governance.
Ensure change and adoption activities are integrated with program governance, risk management, and transformation reporting.
Impact
A simplified, scalable International People operating model.
Measurable cost and productivity improvements.
Stronger data-driven workforce decisions.
Increased adoption of AI-enabled tools and workflows.
Enhanced capability alignment to future business needs.
What you’ll bring… Required:
8–12+ years of experience in workforce strategy, operating model design, HR transformation, or management consulting.
Demonstrated experience leading large-scale, cross-functional transformation initiatives.
Deep expertise in organization design, service model evolution, and workforce planning.
Strong analytical and financial acumen, including scenario modeling and cost optimization.
Experience embedding analytics, automation, or AI into workforce or operating model transformation.
Proven ability to influence senior leaders in complex, matrixed, multi-market environments.
Preferred:
Experience in retail or other large, geographically dispersed organizations.
Background in AI-enabled workforce or digital transformation initiatives.
Advanced degree (MBA or related discipline).
Leadership Profile Strategist: Translates enterprise and International business priorities into a clear, future-focused workforce transformation roadmap. Anticipates market shifts, capability needs, and organizational inflection points to proactively design operating models that enable long-term growth and resilience.
Digitalist: Champions AI-enabled and data-driven ways of working across the People organization. Embeds advanced analytics, automation, and digital workflows into workforce planning and service delivery. Balances innovation with responsible governance and scalable adoption.
Architect: Designs modern, scalable People operating models that clarify accountabilities and optimize how work gets done. Aligns structure, capability, and service models to strategic outcomes while balancing global consistency with market flexibility.
Optimizer: Drives measurable improvements in cost, productivity, and decision quality. Leverages analytics and scenario planning to continuously refine workforce structure, rebalance work, and unlock efficiency while enhancing associate and leader experience.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
Stock
Minimum Qualifications... Minimum Qualifications: Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 5 years’ experience in data management, business analytics, statistics, or related area OR 7 years’ experience in data analysis, statistics, computer science, or related area. 2 years’ supervisory experience.
Preferred Qualifications...
Retail Operations
Masters: Analytics
Masters: Computer Science
Primary Location... 703 Associate Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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What you’ll do... Workforce Strategy, Operating Model & Advanced Analytics
Develop and lead the International People workforce transformation strategy aligned to enterprise and market priorities.
Design future-ready, AI-enabled operating models that clarify accountabilities across Global, International, and Market teams.
Lead enterprise-level organization design initiatives, including spans and layers optimization, capability placement, and structural realignment.
Integrate advanced workforce analytics and predictive scenario planning into operating model and headcount decisions.
Build scalable workforce planning frameworks that enable markets to model cost, productivity, and capability trade-offs.
Use data and financial modeling to inform long-term workforce evolution and resource allocation.
AI-Enabled Workforce Transformation
Redesign People workflows and service models to leverage automation, self-service, and AI-assisted decision-making.
Partner with People Technology and Digital teams to embed AI tools into workforce planning, service delivery, and operational processes.
Rebalance work across human and automated capabilities to elevate strategic impact and reduce transactional complexity.
Establish governance frameworks to support responsible, scalable AI adoption across International markets.
Drive capability uplift within the People organization to operate effectively in an AI-enabled environment.
Organizational Architecture & Service Design
Define and implement scalable service models (e.g., COEs, shared services, market execution) to increase efficiency and effectiveness.
Standardize and simplify core People processes while preserving necessary market flexibility.
Embed continuous improvement principles into workforce and operating model redesign.
Ensure organization design decisions are outcome-driven, measurable, and sustainable.
Transformation Leadership & Market Partnership
Lead complex, multi-market transformation initiatives from strategy through execution and value realization.
Serve as a trusted advisor to International and Market People leaders on workforce strategy and structural decisions.
Drive strong change management practices to enable adoption of new operating models and AI-enabled ways of working.
Establish governance, metrics, and reporting to track transformation impact across cost, productivity, and associate experience.
Change Management & Adoption
Design and execute comprehensive change management strategies that drive adoption of new operating models, AI-enabled workflows, and People processes across markets.
Develop stakeholder engagement plans, tailored communications, training, and enablement materials for leaders and market teams.
Partner with Market People leaders to co-create localized adoption roadmaps and equip them with playbooks, toolkits, and coaching support.
Establish adoption metrics, reinforcement plans, and feedback loops to measure and sustain behavioral change and value realization.
Lead capability-building initiatives to up-skill People teams in change adoption, digital fluency, and AI governance.
Ensure change and adoption activities are integrated with program governance, risk management, and transformation reporting.
Impact
A simplified, scalable International People operating model.
Measurable cost and productivity improvements.
Stronger data-driven workforce decisions.
Increased adoption of AI-enabled tools and workflows.
Enhanced capability alignment to future business needs.
What you’ll bring… Required:
8–12+ years of experience in workforce strategy, operating model design, HR transformation, or management consulting.
Demonstrated experience leading large-scale, cross-functional transformation initiatives.
Deep expertise in organization design, service model evolution, and workforce planning.
Strong analytical and financial acumen, including scenario modeling and cost optimization.
Experience embedding analytics, automation, or AI into workforce or operating model transformation.
Proven ability to influence senior leaders in complex, matrixed, multi-market environments.
Preferred:
Experience in retail or other large, geographically dispersed organizations.
Background in AI-enabled workforce or digital transformation initiatives.
Advanced degree (MBA or related discipline).
Leadership Profile Strategist: Translates enterprise and International business priorities into a clear, future-focused workforce transformation roadmap. Anticipates market shifts, capability needs, and organizational inflection points to proactively design operating models that enable long-term growth and resilience.
Digitalist: Champions AI-enabled and data-driven ways of working across the People organization. Embeds advanced analytics, automation, and digital workflows into workforce planning and service delivery. Balances innovation with responsible governance and scalable adoption.
Architect: Designs modern, scalable People operating models that clarify accountabilities and optimize how work gets done. Aligns structure, capability, and service models to strategic outcomes while balancing global consistency with market flexibility.
Optimizer: Drives measurable improvements in cost, productivity, and decision quality. Leverages analytics and scenario planning to continuously refine workforce structure, rebalance work, and unlock efficiency while enhancing associate and leader experience.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
Stock
Minimum Qualifications... Minimum Qualifications: Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 5 years’ experience in data management, business analytics, statistics, or related area OR 7 years’ experience in data analysis, statistics, computer science, or related area. 2 years’ supervisory experience.
Preferred Qualifications...
Retail Operations
Masters: Analytics
Masters: Computer Science
Primary Location... 703 Associate Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
#J-18808-Ljbffr