Help Desk Analyst
Apex Systems, Greensboro, NC, United States
Job Description
Apex Systems is looking to hire an ONSITE Help Desk Analyst for our client based out of Greensboro, NC. This assignment is anticipated to be a 6‑month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first‑shift Monday–Friday schedule. This role is 100% onsite. Candidates must be local to the Greensboro, NC area or willing to relocate prior to or immediately upon offer acceptance. Remote or hybrid work is not available.
Role Overview This position involves performing analytical, technical, and administrative work to support local and remote end-users, as well as production lines. The role utilizes global processes and tools to deliver results. The primary goal is to achieve total end-user satisfaction for technical issues through customer service, a willingness to work overtime, and teamwork.
Key Responsibilities
Provide technical and administrative support to end-users.
Troubleshoot complex technical problems with strong analytical ability.
Support local, remote, and production line environments.
Utilize global processes and tools to resolve issues.
Maintain a high level of end-user satisfaction.
Required Qualifications
Excellent customer service skills.
Excellent written and oral communication skills.
Strong organizational and interpersonal skills.
Strong analytical ability for troubleshooting complex problems.
Solid knowledge of Microsoft environments.
Solid understanding of TCP/IP and networking principles.
A desire to learn and be part of a team.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Accommodations If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at benefits@apexsystems.com or 804-523-8228.
Company Information 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060
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Role Overview This position involves performing analytical, technical, and administrative work to support local and remote end-users, as well as production lines. The role utilizes global processes and tools to deliver results. The primary goal is to achieve total end-user satisfaction for technical issues through customer service, a willingness to work overtime, and teamwork.
Key Responsibilities
Provide technical and administrative support to end-users.
Troubleshoot complex technical problems with strong analytical ability.
Support local, remote, and production line environments.
Utilize global processes and tools to resolve issues.
Maintain a high level of end-user satisfaction.
Required Qualifications
Excellent customer service skills.
Excellent written and oral communication skills.
Strong organizational and interpersonal skills.
Strong analytical ability for troubleshooting complex problems.
Solid knowledge of Microsoft environments.
Solid understanding of TCP/IP and networking principles.
A desire to learn and be part of a team.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Accommodations If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at benefits@apexsystems.com or 804-523-8228.
Company Information 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060
#J-18808-Ljbffr