TSSCI Cloud Help Desk Analyst
Insight Global, Dayton, OH, United States
An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst. This individual will be responsible but not limited to the following, will be joining a brand-new team of 12 analysts that will provide first-line technical support to mission partners and internal teams. This role ensures smooth operations of cloud services by responding to customer inquiries, troubleshooting basic issues, and escalating complex problems as needed to the next tier. Will be required to be on site full time and have an active TS/SCI security clearance.
REQUIRED SKILLS AND EXPERIENCE
Active TS/SCI Security clearance Active IAT II certification (Sec+ preferred) Bachelor’s Degree or 6 years of experience in lieu of Help desk experience Knowledge of cloud environments Experience with Jira or Confluence or similar ticketing systems
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Active TS/SCI Security clearance Active IAT II certification (Sec+ preferred) Bachelor’s Degree or 6 years of experience in lieu of Help desk experience Knowledge of cloud environments Experience with Jira or Confluence or similar ticketing systems
#J-18808-Ljbffr