Representative - Customer Service (Order Clerk)
EssilorLuxottica, Denver, CO, United States
Position
Requisition ID: 923148; Store # WM0098 Optical Order Entry DENVR
Position: Full-Time
Total Rewards: Benefits/Incentive Information
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and managing requests for quotations, stock orders, returns, and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Receive, sort, clean, and repackage overstock and defective lenses, frames and accessories to be returned to various vendors, using lens cleaner and Goo Gone to meet manufacturer return conditions and generate proper documentation.
Assist in assembly, packaging, premium inclusion and marking of frames for monthly auto‑kit mailings and maintain the customer lists for these mailings.
Use a PC to retrieve customer information, stock status, order status, and make changes to customer orders, ensuring correct codes are used and information is organized and filed correctly.
Work closely with vendors when placing orders, retrieving order status information and following up on customer quotations and delivery information.
Troubleshoot problems or questions from co‑workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter‑department personnel on a rotating basis; also responsible for mid‑day department computer back‑up and end‑of‑day close‑out.
Be self‑motivated to cross‑train and learn other duties and responsibilities of the department.
Maintain a neat, clean, and organized work area.
Follow all company and manufacturer policies and procedures, comply with attendance & safety rules and regulations, and maintain confidentiality of proprietary and HIPAA protected information.
Assist others as necessary to keep work current, meet deadlines, and maintain an even workload; demonstrate a good attitude and perform work on time.
Provide training, work direction, and technical guidance for less experienced coworkers; attend in‑house or sponsored training meetings when necessary.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year(s) of experience in customer service, hospitality or call center environment.
Excellent telephone etiquette and the ability to maintain composure when dealing with difficult customers.
Strong verbal and written communication skills.
Good organizational skills, detail orientation and numerical accuracy.
Basic PC skills including MS Office (Word and Excel).
Ability to lift/move up to 40 pounds.
Pay Range: $16.00 - $20.00
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (include your name, job id number, and contact information) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Position: Full-Time
Total Rewards: Benefits/Incentive Information
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
General Function The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and managing requests for quotations, stock orders, returns, and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
Major Duties and Responsibilities
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Receive, sort, clean, and repackage overstock and defective lenses, frames and accessories to be returned to various vendors, using lens cleaner and Goo Gone to meet manufacturer return conditions and generate proper documentation.
Assist in assembly, packaging, premium inclusion and marking of frames for monthly auto‑kit mailings and maintain the customer lists for these mailings.
Use a PC to retrieve customer information, stock status, order status, and make changes to customer orders, ensuring correct codes are used and information is organized and filed correctly.
Work closely with vendors when placing orders, retrieving order status information and following up on customer quotations and delivery information.
Troubleshoot problems or questions from co‑workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter‑department personnel on a rotating basis; also responsible for mid‑day department computer back‑up and end‑of‑day close‑out.
Be self‑motivated to cross‑train and learn other duties and responsibilities of the department.
Maintain a neat, clean, and organized work area.
Follow all company and manufacturer policies and procedures, comply with attendance & safety rules and regulations, and maintain confidentiality of proprietary and HIPAA protected information.
Assist others as necessary to keep work current, meet deadlines, and maintain an even workload; demonstrate a good attitude and perform work on time.
Provide training, work direction, and technical guidance for less experienced coworkers; attend in‑house or sponsored training meetings when necessary.
Perform other duties as assigned.
Basic Qualifications
High school diploma, GED or equivalent experience.
1+ year(s) of experience in customer service, hospitality or call center environment.
Excellent telephone etiquette and the ability to maintain composure when dealing with difficult customers.
Strong verbal and written communication skills.
Good organizational skills, detail orientation and numerical accuracy.
Basic PC skills including MS Office (Word and Excel).
Ability to lift/move up to 40 pounds.
Pay Range: $16.00 - $20.00
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (include your name, job id number, and contact information) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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