Warranty Service Representative
Dream Finders Homes, Austin, TX, United States
The primary role of the Warranty Service Representative is to be responsible for managing the completion of warranty claims and other requests received by homeowners. This includes conducting in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedules and organizes subcontractors to complete work on a timely basis
Inspects the quality of the work performed by all subs and ensures complete to quality standards.
Fields and responds to homeowner requests for warranty claims.
If necessary, schedules with the homeowner and our subcontractors to remedy the issue.
Schedules 11‑month warranty walks with homeowners and schedules the appropriate subcontractors to remedy the issues.
Walks homes under construction from a Quality Control perspective and creates lists for the Construction Team prior to completion of homes under construction.
Is versed and uses the Warranty Manual used by Dream Finders Homes to resolve issues in the field.
Performs pre‑closing walks with new homeowners and spends time with the Construction Team to learn the aspects of the construction process.
EXPERIENCE, SKILLS, KNOWLEDGE
Minimum High School Diploma or equivalent
Code Compliance Course and OSHA/Safety classes is a plus
Builder's License is a plus, Minimum 2 years of customer service experience
Previous residential construction or homebuilding industry experience is preferred. Experience using a laptop or tablet.
WORK ENVIRONMENT
The work environment is representative of an office/field setting.
The noise level in the work environment is usually quiet to moderate.
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.
PHYSICAL DEMANDS
Walks, climbs stairs, sits, and stands.
Talks and hears at normal levels.
Sees with close vision, distance vision, color vision, peripheral vision, depth perception, and has the ability to adjust focus.
Reaches with hands and arms.
Uses hands and fingers to operate tools and other business machines.
Lifts and/or moves up to 50 lbs.
This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job‑related instructions and to perform any job‑related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
Equal Opportunity Employer
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedules and organizes subcontractors to complete work on a timely basis
Inspects the quality of the work performed by all subs and ensures complete to quality standards.
Fields and responds to homeowner requests for warranty claims.
If necessary, schedules with the homeowner and our subcontractors to remedy the issue.
Schedules 11‑month warranty walks with homeowners and schedules the appropriate subcontractors to remedy the issues.
Walks homes under construction from a Quality Control perspective and creates lists for the Construction Team prior to completion of homes under construction.
Is versed and uses the Warranty Manual used by Dream Finders Homes to resolve issues in the field.
Performs pre‑closing walks with new homeowners and spends time with the Construction Team to learn the aspects of the construction process.
EXPERIENCE, SKILLS, KNOWLEDGE
Minimum High School Diploma or equivalent
Code Compliance Course and OSHA/Safety classes is a plus
Builder's License is a plus, Minimum 2 years of customer service experience
Previous residential construction or homebuilding industry experience is preferred. Experience using a laptop or tablet.
WORK ENVIRONMENT
The work environment is representative of an office/field setting.
The noise level in the work environment is usually quiet to moderate.
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.
PHYSICAL DEMANDS
Walks, climbs stairs, sits, and stands.
Talks and hears at normal levels.
Sees with close vision, distance vision, color vision, peripheral vision, depth perception, and has the ability to adjust focus.
Reaches with hands and arms.
Uses hands and fingers to operate tools and other business machines.
Lifts and/or moves up to 50 lbs.
This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job‑related instructions and to perform any job‑related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
Equal Opportunity Employer
#J-18808-Ljbffr