Experienced Personal Lines Account Manager

Location: St. Clair, MI Personal Lines Office

Pay Scale: Based on Exp. $50K - $60K, plus bonuses

Position Summary

We are seeking an experienced Personal Lines Account Manager to manage and retain a portfolio of personal insurance clients while delivering exceptional customer service. This role is responsible for servicing accounts from quoting through renewal, advising clients on coverage needs, and supporting agency growth through strong client relationships and retention strategies.

Key Responsibilities

Client & Account Management

• Manage a book of personal lines accounts including auto, homeowners, renters, umbrella, and specialty lines
• Serve as the primary point of contact for assigned clients
• Review policies for accuracy and coverage adequacy
• Conduct proactive renewal reviews

Policy Servicing

• Prepare new business quotes, endorsements, and renewals
• Process carrier submissions and bind coverage
• Resolve billing, claims, and underwriting issues
• Maintain accurate client records

Consultative Sales & Retention

• Identify cross-sell and upsell opportunities
• Educate clients on coverage options
• Support retention initiatives

Carrier & Team Collaboration

• Maintain strong carrier relationships
• Stay current on carrier guidelines
• Collaborate with internal teams

Required Qualifications

• 3+ years of personal lines experience
• Active Property & Casualty license
• Knowledge of personal lines products
• Experience with agency management systems

Preferred Qualifications

• 5+ years agency experience
• CIC, CISR, or similar designation

Compensation & Benefits

• Competitive salary
• Health, dental, vision
• PTO and holidays
• Retirement plan

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