Customer Service Representative I

Job Title: Customer Service Representative I Location: Hawaii-Hilo (In-person interviews required) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Experience Level: 0–3 Years Job Summary We are seeking a motivated and customer-focused Customer Service Representative I to join our team. This is a sales support role responsible for providing direct assistance to Account Executives, Marketing Associates, and customers. The ideal candidate will ensure all customer needs are handled efficiently, accurately, and with a high level of professionalism. Key Responsibilities Respond to incoming customer inquiries and resolve issues in a timely manner Support Account Executives and internal teams with day-to-day operations Process will-call orders and manage same-day delivery requests Handle key pick-up requests and delivery/routing-related queries Provide customers with invoice copies and order updates Monitor and manage orders prior to cutoff times Maintain consistent communication with customers and internal stakeholders Ensure a high level of customer satisfaction through proactive support Required Skills & Qualifications Top Skills Reliability & Timeliness: Consistent attendance with minimal call-outs Positive Attitude: Patient, responsible, and solution-oriented mindset Customer Focus: Strong interpersonal skills with a passion for helping customers Adaptability: Quick learner with the ability to handle changing priorities Communication: Clear and professional verbal and written communication skills Basic Qualifications High School Diploma or equivalent 0–3 years of experience in customer service or sales support Strong telephone and interpersonal communication skills Ability to work in a fast-paced environment Proficiency in MS Office (Word, Excel, Outlook) Comfortable working on a computer for extended periods Basic computer knowledge (experience with AS400 is a plus ) Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions