Customer Service Representative
Digitive, Hilo, HI, United States
Location:
Hawaii-Hilo (In-person interviews required) Schedule:
Monday – Friday, 8:00 AM – 5:00 PM Experience Level:
0–3 Years
Job Summary
We are seeking a motivated and customer-focused
Customer Service Representative I
to join our team. This is a
sales support role
responsible for providing direct assistance to Account Executives, Marketing Associates, and customers. The ideal candidate will ensure all customer needs are handled efficiently, accurately, and with a high level of professionalism.
Key Responsibilities Respond to incoming customer inquiries and resolve issues in a timely manner Support Account Executives and internal teams with day-to-day operations Process
will-call orders
and manage
same-day delivery requests Handle
key pick-up requests
and delivery/routing-related queries Provide customers with invoice copies and order updates Monitor and manage orders prior to cutoff times Maintain consistent communication with customers and internal stakeholders Ensure a high level of customer satisfaction through proactive support
Required Skills & Qualifications
Top Skills Reliability & Timeliness:
Consistent attendance with minimal call-outs Positive Attitude:
Patient, responsible, and solution-oriented mindset Customer Focus:
Strong interpersonal skills with a passion for helping customers Adaptability:
Quick learner with the ability to handle changing priorities Communication:
Clear and professional verbal and written communication skills
Basic Qualifications High School Diploma or equivalent 0–3 years of experience in customer service or sales support Strong telephone and interpersonal communication skills Ability to work in a fast-paced environment Proficiency in
MS Office (Word, Excel, Outlook) Comfortable working on a computer for extended periods Basic computer knowledge (experience with
AS400 is a plus )
Hawaii-Hilo (In-person interviews required) Schedule:
Monday – Friday, 8:00 AM – 5:00 PM Experience Level:
0–3 Years
Job Summary
We are seeking a motivated and customer-focused
Customer Service Representative I
to join our team. This is a
sales support role
responsible for providing direct assistance to Account Executives, Marketing Associates, and customers. The ideal candidate will ensure all customer needs are handled efficiently, accurately, and with a high level of professionalism.
Key Responsibilities Respond to incoming customer inquiries and resolve issues in a timely manner Support Account Executives and internal teams with day-to-day operations Process
will-call orders
and manage
same-day delivery requests Handle
key pick-up requests
and delivery/routing-related queries Provide customers with invoice copies and order updates Monitor and manage orders prior to cutoff times Maintain consistent communication with customers and internal stakeholders Ensure a high level of customer satisfaction through proactive support
Required Skills & Qualifications
Top Skills Reliability & Timeliness:
Consistent attendance with minimal call-outs Positive Attitude:
Patient, responsible, and solution-oriented mindset Customer Focus:
Strong interpersonal skills with a passion for helping customers Adaptability:
Quick learner with the ability to handle changing priorities Communication:
Clear and professional verbal and written communication skills
Basic Qualifications High School Diploma or equivalent 0–3 years of experience in customer service or sales support Strong telephone and interpersonal communication skills Ability to work in a fast-paced environment Proficiency in
MS Office (Word, Excel, Outlook) Comfortable working on a computer for extended periods Basic computer knowledge (experience with
AS400 is a plus )