Personal Lines Customer Service Representative
Kaia Corp, Wichita, KS, United States
Responsive Recruiter
The Customer Service Representative at Steve Pore Insurance Agency Inc is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits include a bonus based on performance, competitive salary, opportunity for advancement, paid time off, signing bonus, and training & development. Responsibilities include providing service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation; answering customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims; working with new clients or supporting a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary; setting appointments and/or client calls or supporting a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals; conferring with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation; resolving product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution; reviewing audits or policies; verifying accuracy and facilitating corrections, as needed, between client and carrier; maintaining records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system; collaborating with team members, mentoring staff, providing expertise and answering questions, and participating in formal and informal meetings as needed. Qualifications include demonstrating strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects; demonstrating strong customer focus and an excellent phone manner; displaying strong written and verbal communication skills as well as excellent math and reading skills to perform calculations; possessing a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision; having excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Flexible work from home options available. Compensation: $60,000.00 - $75,000.00 per year Your future as an independent insurance agent starts here. If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice. Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. The demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Kansas Association of Insurance Agents.
The Customer Service Representative at Steve Pore Insurance Agency Inc is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits include a bonus based on performance, competitive salary, opportunity for advancement, paid time off, signing bonus, and training & development. Responsibilities include providing service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation; answering customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims; working with new clients or supporting a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary; setting appointments and/or client calls or supporting a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals; conferring with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation; resolving product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution; reviewing audits or policies; verifying accuracy and facilitating corrections, as needed, between client and carrier; maintaining records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system; collaborating with team members, mentoring staff, providing expertise and answering questions, and participating in formal and informal meetings as needed. Qualifications include demonstrating strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects; demonstrating strong customer focus and an excellent phone manner; displaying strong written and verbal communication skills as well as excellent math and reading skills to perform calculations; possessing a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision; having excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Flexible work from home options available. Compensation: $60,000.00 - $75,000.00 per year Your future as an independent insurance agent starts here. If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice. Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. The demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Kansas Association of Insurance Agents.