Key Account Manager--High Tech!
New York Technology Partners, Rochester, New York Metropolitan Area, United States
Key Account Manager
Our firm has been retained by a 30-year US business to recruit a Key Account Manager. The company produces critical electronic technology utilized by the semiconductor and automotive industries. Located in Rochester, NY, the company has enjoyed steady growth and is backed by a billion-dollar international organization.
The territory is global, with 70% of customers located in Asia. Travel is about 25%. Compensation comprises competitive salary, profit-sharing, 401K contribution, paid holidays, and very generous PTO and healthcare benefits.
What's great about this position?
• A strategic role with direct impact on product and business growth.
• High level of autonomy and ownership within a global environment.
• Collaboration with international teams across engineering, marketing, and sales.
• Opportunities for professional development and career growth.
In this role, your primary focus is to:
• Serve as primary contact for key customers within the assigned product line.
• Build and maintain long-term customer relationships, ensuring high satisfaction and customer retention.
• Understand customer requirements, applications, and future needs; translate these into product and business opportunities.
• Coordinate internal teams (engineering, operations, quality, supply chain) to resolve customer issues and manage complex technical inquiries.
• Lead contract negotiations, pricing discussions, and commercial agreements.
What are we looking for?
• Strong technical understanding and ability to explain complex concepts to non-experts.
• Excellent communication and relationship-building skills.
• Analytical mindset with competence in market and competitive analysis.
• Commercial awareness and negotiation skills.
• Ability to work cross-functionally in international, matrix organizations.
• Strong organizational and project management capabilities.
• Solid writing skills for creating digital and marketing content.
• Business-fluent English; additional languages beneficial.