Customer Service Representative

Customer Service Representative Location: Lewisville, TX | Onsite COMPENSATION & SCHEDULE • $13.50/hour during training; $15.00/hour upon permanent hire with the client • Training: Mon–Fri 8AM–5PM; Regular: Mon–Sat 10AM–7PM or until queue is clear • Always off on Sundays + 1 additional weekday • Temp to Hire ROLE IMPACT: As the first line of support for customers navigating garage door systems and wireless device setup, your expertise ensures smooth, informed assistance and excellent customer experience. This is a high-impact position where your communication skills and attention to detail directly support product satisfaction and brand loyalty. The company promotes exclusively from within, offering strong growth potential for high performers. KEY RESPONSIBILITIES • Answer inbound calls related to garage and wireless system support • Direct customers to service providers or appropriate departments • Clarify warranty policies and assist with dealer referrals • Log customer interactions and resolutions accurately • Handle follow-up inquiries through phone and email MINIMUM QUALIFICATIONS • 1+ year of service-oriented customer service experience • Minimum 1 year tenure at all recent roles • Must reside within 25 miles of Lewisville, TX 75067 • Strong verbal and interpersonal communication skills CORE TOOLS & SYSTEMS • Multi-line inbound phone systems • Customer service email platforms • Internal CRM and case management tools PREFERRED SKILLS • Prior call center experience • Bilingual: English and Spanish • Experience with mechanical or tech product support LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #IRVING123