Mortgage Servicing Specialist
Michigan First, Southfield, MI, United States
Mortgage Servicing Specialist
The Mortgage Servicing Specialist is responsible for the maintenance and servicing of mortgage loans while performing various loan servicing functions. Key job responsibilities include: Ensuring compliance with all Credit Union policies, procedures, and processes. Working with member services and collection departments by performing maintenance on member loans. Performing processing and maintenance functions in collections and general mortgage servicing. Assisting in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. Preparing, balancing, processing, and paying all annual, semi-annual, and quarterly tax payments. Running queries and performing regular tax audits, researching legal descriptions and county records to identify possible security instrument corrections needed. Preparing and sending Escrow Analysis and disbursements. Ability to interact with local and county offices and various insurance companies. Processing and preparing documents for loan payoffs, insurance payments and/or claims, etc. Setting up new fixed rate & ARM loans in the mortgage servicing system as necessary, monitoring and notifying customers of adjustments associated with ARM loans, and other structured loan types in a timely manner. Working with loan origination, closing & other lenders to provide payoffs, verification of mortgages, and loan details requested. Processing and responding to escalated & complex loan problems in a friendly manner. Ensuring compliance with applicable federal, state, and local laws and regulations. Making daily contact by telephone, direct computer access, letters, credit bureaus, etc. Providing assistance in data input, recording information, answering telephones, scanning, and typing letters. Processing and balancing daily deposits to investor accounts. Assisting team with monthly investor reporting & servicing the various activities involved in mortgages. Becoming/being an advocate of the Michigan First culture, supporting diversity, philosophy, and other credit union initiatives. Fostering a positive image of Michigan First via professional representation in all contacts and complying with all of Michigan First's mission and vision goals. Reflecting each of the credit union's "Isms" in daily job performance. Ability to perform functions in an accurate and timely manner. Performing other duties as assigned. Qualifications/requirements include: High school diploma and a minimum of 2 years mortgage servicing experience preferred. Strong knowledge of mortgage servicing functions. Ability to operate in a fast-paced growing environment is essential. Proficiency in FHLMC, CFPB compliance, and Conventional mortgage servicing is ideal. Must be tech savvy and able to work in a paperless environment. Maintain a forward-thinking attitude with the ability to share ideas to assist with the growth of the team. Possess strong interpersonal & communication skills, customer service, & ability to work effectively in a team environment. Consistently maintain professional appearance and attitude. Ability to operate PC and work efficiently in a Windows environment. Capability to communicate effectively and share ideas on how to improve. Who We Are
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500+ team members 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2025 Best & Brightest in the Nation 2025 Best & Brightest in Metro Detroit 2025 Best & Brightest in West Michigan 2025 Best Credit Unions to Work For 2025 Crain's Cool Places to Work in southeast Michigan 2025 Detroit Free Press Top Workplaces 2025 Financial Services Top Workplaces 2025 Fall Culture Excellence Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers, and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives, and profit-sharing, based on performance Onsite subsidized top-notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.
The Mortgage Servicing Specialist is responsible for the maintenance and servicing of mortgage loans while performing various loan servicing functions. Key job responsibilities include: Ensuring compliance with all Credit Union policies, procedures, and processes. Working with member services and collection departments by performing maintenance on member loans. Performing processing and maintenance functions in collections and general mortgage servicing. Assisting in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. Preparing, balancing, processing, and paying all annual, semi-annual, and quarterly tax payments. Running queries and performing regular tax audits, researching legal descriptions and county records to identify possible security instrument corrections needed. Preparing and sending Escrow Analysis and disbursements. Ability to interact with local and county offices and various insurance companies. Processing and preparing documents for loan payoffs, insurance payments and/or claims, etc. Setting up new fixed rate & ARM loans in the mortgage servicing system as necessary, monitoring and notifying customers of adjustments associated with ARM loans, and other structured loan types in a timely manner. Working with loan origination, closing & other lenders to provide payoffs, verification of mortgages, and loan details requested. Processing and responding to escalated & complex loan problems in a friendly manner. Ensuring compliance with applicable federal, state, and local laws and regulations. Making daily contact by telephone, direct computer access, letters, credit bureaus, etc. Providing assistance in data input, recording information, answering telephones, scanning, and typing letters. Processing and balancing daily deposits to investor accounts. Assisting team with monthly investor reporting & servicing the various activities involved in mortgages. Becoming/being an advocate of the Michigan First culture, supporting diversity, philosophy, and other credit union initiatives. Fostering a positive image of Michigan First via professional representation in all contacts and complying with all of Michigan First's mission and vision goals. Reflecting each of the credit union's "Isms" in daily job performance. Ability to perform functions in an accurate and timely manner. Performing other duties as assigned. Qualifications/requirements include: High school diploma and a minimum of 2 years mortgage servicing experience preferred. Strong knowledge of mortgage servicing functions. Ability to operate in a fast-paced growing environment is essential. Proficiency in FHLMC, CFPB compliance, and Conventional mortgage servicing is ideal. Must be tech savvy and able to work in a paperless environment. Maintain a forward-thinking attitude with the ability to share ideas to assist with the growth of the team. Possess strong interpersonal & communication skills, customer service, & ability to work effectively in a team environment. Consistently maintain professional appearance and attitude. Ability to operate PC and work efficiently in a Windows environment. Capability to communicate effectively and share ideas on how to improve. Who We Are
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500+ team members 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2025 Best & Brightest in the Nation 2025 Best & Brightest in Metro Detroit 2025 Best & Brightest in West Michigan 2025 Best Credit Unions to Work For 2025 Crain's Cool Places to Work in southeast Michigan 2025 Detroit Free Press Top Workplaces 2025 Financial Services Top Workplaces 2025 Fall Culture Excellence Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers, and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives, and profit-sharing, based on performance Onsite subsidized top-notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.