Director of Admissions
ICBD Holdings LLC, Nashua, NH, United States
Director Of Admissions Gatehouse Treatment
Gatehouse Treatment is part of a nationally recognized group of drug and alcohol addiction treatment centers with facilities in Nashua, New Hampshire. We offer a full range of inpatient and outpatient treatment methods, including sober living facilities. Our philosophy of customized recovery plans includes cutting-edge and traditional, evidence-based treatment methods provided by professionals with unparalleled dedication and compassion. We treat the whole client, not just the disease. Gatehouse Treatment is looking for a dynamic Director of Admissions to help shape the future of our client experience. This leadership role oversees the admissions process across multiple levels of care, ensuring operational efficiency, compliance, and the highest standards of empathy and professionalism. The Director of Admissions oversees and leads the admissions function, ensuring efficient, ethical, and compassionate intake processes for all prospective clients seeking substance use disorder treatment services at Gatehouse Treatment in Nashua, NH. This hybrid role manages staff, workflows, CRM/VOIP systems, payer communications, and referral partnerships to ensure accurate eligibility assessment, timely admissions, and Joint Commissioncompliant documentation and practices. Essential duties and responsibilities include: Directs, trains, schedules, and evaluates Admissions Coordinators Holds regular 1:1 supervision meetings and call quality reviews Ensures staff adherence to ethical, legal, and compliance standards Client intake and assessment: Screens prospective clients using approved assessments Determines eligibility, insurance verification, and financial responsibility Consults Clinical/Medical leadership when clinical suitability is unclear Ensures proper communication and warm hand-off to clinical team Systems and data: Oversees CRM and VOIP systems; ensures accuracy and functionality Ensures complete and timely documentation of all calls and communication Maintains accurate admit alerts, census data, waitlist management Produces reports for executive leadership as requested Referral and outreach coordination: Communicates with external partners for alternative placements Supports network building and referral relations Compliance: Maintains compliance with Joint Commission, 42 CFR Part 2, HIPAA, state and federal laws Ensures all documentation and communication is timely, accurate, and secure Ensures client rights, confidentiality, and ethical decision-making in admissions Qualifications: 3+ years experience in SUD/behavioral health admissions Experience supervising staff and managing workflows CRM/telephony and reporting experience Strong communication and crisis-response skills Bachelor's degree preferred (or equivalent leadership experience) Benefits: Paid time off Health, dental, vision, long-term disability, and life insurance 401(k) Gatehouse Treatment culture: Founded in 2009 as a sober living home in New Hampshire, Gatehouse Treatment has grown into a multi-facility treatment center. Our team of healthcare professionals is personally invested in our clients' success and relentless in helping them find a new, sober life. Every day at Gatehouse Treatment, our people save lives.
Gatehouse Treatment is part of a nationally recognized group of drug and alcohol addiction treatment centers with facilities in Nashua, New Hampshire. We offer a full range of inpatient and outpatient treatment methods, including sober living facilities. Our philosophy of customized recovery plans includes cutting-edge and traditional, evidence-based treatment methods provided by professionals with unparalleled dedication and compassion. We treat the whole client, not just the disease. Gatehouse Treatment is looking for a dynamic Director of Admissions to help shape the future of our client experience. This leadership role oversees the admissions process across multiple levels of care, ensuring operational efficiency, compliance, and the highest standards of empathy and professionalism. The Director of Admissions oversees and leads the admissions function, ensuring efficient, ethical, and compassionate intake processes for all prospective clients seeking substance use disorder treatment services at Gatehouse Treatment in Nashua, NH. This hybrid role manages staff, workflows, CRM/VOIP systems, payer communications, and referral partnerships to ensure accurate eligibility assessment, timely admissions, and Joint Commissioncompliant documentation and practices. Essential duties and responsibilities include: Directs, trains, schedules, and evaluates Admissions Coordinators Holds regular 1:1 supervision meetings and call quality reviews Ensures staff adherence to ethical, legal, and compliance standards Client intake and assessment: Screens prospective clients using approved assessments Determines eligibility, insurance verification, and financial responsibility Consults Clinical/Medical leadership when clinical suitability is unclear Ensures proper communication and warm hand-off to clinical team Systems and data: Oversees CRM and VOIP systems; ensures accuracy and functionality Ensures complete and timely documentation of all calls and communication Maintains accurate admit alerts, census data, waitlist management Produces reports for executive leadership as requested Referral and outreach coordination: Communicates with external partners for alternative placements Supports network building and referral relations Compliance: Maintains compliance with Joint Commission, 42 CFR Part 2, HIPAA, state and federal laws Ensures all documentation and communication is timely, accurate, and secure Ensures client rights, confidentiality, and ethical decision-making in admissions Qualifications: 3+ years experience in SUD/behavioral health admissions Experience supervising staff and managing workflows CRM/telephony and reporting experience Strong communication and crisis-response skills Bachelor's degree preferred (or equivalent leadership experience) Benefits: Paid time off Health, dental, vision, long-term disability, and life insurance 401(k) Gatehouse Treatment culture: Founded in 2009 as a sober living home in New Hampshire, Gatehouse Treatment has grown into a multi-facility treatment center. Our team of healthcare professionals is personally invested in our clients' success and relentless in helping them find a new, sober life. Every day at Gatehouse Treatment, our people save lives.