Community Engagement Representative I
MD Energy Advisors, LLC, Newark, NJ, United States
Community Engagement Representative I, NJ
Maryland Energy Advisors (MDEA) is a rapidly growing energy management and consulting firm that partners with utilities across the United States to design and deliver impactful energy-efficiency programs. Our work supports a wide range of customers, including real estate owners, restaurants, manufacturers, and residential households. We are committed to delivering high-quality, customer-focused solutions and are seeking motivated, customer-centric individuals to join our team. MDEA is seeking a detail-oriented and proactive Community Engagement Representative to support PSE&G's Residential Home Weatherization Program. This role focuses on early-stage project coordination, application review, and customer intake to ensure projects are accurately reviewed and that customers experience a seamless and supportive enrollment process. Success in this role requires strong organizational and communication skills, the ability to manage multiple priorities, and comfort working collaboratively across teams in a fast-paced program environment. The position offers a balance of independent work and teamwork, with opportunities to contribute to process improvements and support overall program performance. Primary Responsibilities
Support both inbound and outbound customer communications, responding to inquiries and providing program information. Review customer enrollment applications for completeness and accuracy. Validate project information and coordinate next steps to support timely progression through the energy audit process. Work closely with call center, operations, and program teams to address scheduling issues and customer concerns. Maintain accurate records and documentation within program systems. Identify and help resolve issues that may impact customer participation or project timelines. Support overall program operations by contributing to process improvements and consistent service delivery. Provide surge support to other program functions as needed, including but not limited to outreach activities, event support, and customer engagement initiatives. Support may be required for events which fall outside of traditional work hours (during evenings and weekends). Required Qualifications
Bachelor's degree from an accredited university or equivalent relevant work experience. Must be a New Jersey resident and reside within the state of New Jersey. Minimum of 1 year of experience supporting customer-facing programs or services. Preferred Qualifications
Experience supporting customer-facing programs within energy efficiency, utility, or incentive-based programs. Experience staffing a call center. Demonstrated experience handling inbound and outbound customer communications in a call center or customer service environment. Experience reviewing applications, forms, or project documentation for completeness and accuracy. Experience coordinating across cross-functional teams, including operations, program management, and external partners or subcontractors. Proficiency with data entry and customer or project tracking systems (CRM platforms, program portals, or similar systems). Ability to identify issues, escalate appropriately, and support resolution in a fast-paced program environment. Experience supporting outreach activities, events, or customer engagement initiatives. Comfort adapting to changing priorities and providing surge support across program functions as needed. Work Environment
Office work is to be primarily conducted from home, however, travel to onsite locations is required for: Customer meetings in your utilitys assigned service area. Client meetings as needed or directed. Program-sponsored meetings and events. Due to the nature of this position and the customer events it supports, the successful candidate may be required to work outside of standard working hours, such as during evenings or, on occasion, weekends. Friendly, fun, cooperative, and very fast-paced. Staff members need to be able to work independently and adapt to changing priorities. Benefits
MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: Medical, dental and vision health insurance 401k Paid time off and paid holidays Wellness Reimbursement Professional Development Reimbursement Regular team meetings and in-person gatherings Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.
Maryland Energy Advisors (MDEA) is a rapidly growing energy management and consulting firm that partners with utilities across the United States to design and deliver impactful energy-efficiency programs. Our work supports a wide range of customers, including real estate owners, restaurants, manufacturers, and residential households. We are committed to delivering high-quality, customer-focused solutions and are seeking motivated, customer-centric individuals to join our team. MDEA is seeking a detail-oriented and proactive Community Engagement Representative to support PSE&G's Residential Home Weatherization Program. This role focuses on early-stage project coordination, application review, and customer intake to ensure projects are accurately reviewed and that customers experience a seamless and supportive enrollment process. Success in this role requires strong organizational and communication skills, the ability to manage multiple priorities, and comfort working collaboratively across teams in a fast-paced program environment. The position offers a balance of independent work and teamwork, with opportunities to contribute to process improvements and support overall program performance. Primary Responsibilities
Support both inbound and outbound customer communications, responding to inquiries and providing program information. Review customer enrollment applications for completeness and accuracy. Validate project information and coordinate next steps to support timely progression through the energy audit process. Work closely with call center, operations, and program teams to address scheduling issues and customer concerns. Maintain accurate records and documentation within program systems. Identify and help resolve issues that may impact customer participation or project timelines. Support overall program operations by contributing to process improvements and consistent service delivery. Provide surge support to other program functions as needed, including but not limited to outreach activities, event support, and customer engagement initiatives. Support may be required for events which fall outside of traditional work hours (during evenings and weekends). Required Qualifications
Bachelor's degree from an accredited university or equivalent relevant work experience. Must be a New Jersey resident and reside within the state of New Jersey. Minimum of 1 year of experience supporting customer-facing programs or services. Preferred Qualifications
Experience supporting customer-facing programs within energy efficiency, utility, or incentive-based programs. Experience staffing a call center. Demonstrated experience handling inbound and outbound customer communications in a call center or customer service environment. Experience reviewing applications, forms, or project documentation for completeness and accuracy. Experience coordinating across cross-functional teams, including operations, program management, and external partners or subcontractors. Proficiency with data entry and customer or project tracking systems (CRM platforms, program portals, or similar systems). Ability to identify issues, escalate appropriately, and support resolution in a fast-paced program environment. Experience supporting outreach activities, events, or customer engagement initiatives. Comfort adapting to changing priorities and providing surge support across program functions as needed. Work Environment
Office work is to be primarily conducted from home, however, travel to onsite locations is required for: Customer meetings in your utilitys assigned service area. Client meetings as needed or directed. Program-sponsored meetings and events. Due to the nature of this position and the customer events it supports, the successful candidate may be required to work outside of standard working hours, such as during evenings or, on occasion, weekends. Friendly, fun, cooperative, and very fast-paced. Staff members need to be able to work independently and adapt to changing priorities. Benefits
MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: Medical, dental and vision health insurance 401k Paid time off and paid holidays Wellness Reimbursement Professional Development Reimbursement Regular team meetings and in-person gatherings Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.